1. RBA Results-Based Accountability The Fiscal Policy Studies Institute www.raguide.org www.resultsaccountability.com Book - DVD Orders amazon.com resultsleadership.org TM

2. Fiscal Policy Studies Institute Headquarters

3. SIMPLE COMMON SENSE PLAIN LANGUAGE MINIMUM PAPER USEFUL

4. Results-Based Accountability is made up of two parts: Performance Accountability is about the well-being of CUSTOMER POPULATIONS for Programs – Agencies – Service Systems Population Accountability is about the well-being of WHOLE POPULATIONS for Communities – Cities – Counties – States - Nations

8. Results-Based Accountability COMMON LANGUAGE COMMON SENSE COMMON GROUND

11. THE LANGUAGE TRAP Too many terms. Too few definitions. Too little discipline Benchmark Target IndicatorGoal Result Objective Outcome Measure Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Lewis Carroll Center for Language Disorders Measurable urgent systemic indicators Core qualitative strategic objectives Make up your own jargon.

12. DEFINITIONS Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? RESULT or OUTCOME INDICATOR or BENCHMARK PERFORMANCE MEASURE A condition of well-being for children, adults, families or communities. A measure which helps quantify the achievement of a result. A measure of how well a program, agency or service system is working. Three types: Population Performance Children born healthy Rate of low-birthweight babiesPercent ready at K entry Children ready for school crime rate Safe communities air quality index Clean Environment unemployment rate Prosperous Economy INDICATOR RESULT PERFORMANCE MEASURE Population Performance = Customer Results 1. 2. 3.

13. From Ends to Means ENDS MEANS From Talk to Action Population Performance RESULT INDICATOR PERFORMANCE MEASURE Customer result = Ends Service delivery = Means From Talk to Action

14. 1. Safe Communities 2. Crime rate 3. Average police response time 4. Healthy people 5. Rate of obesity 6. People have living wage jobs and income 7. % of people with living wage jobs and income 8. % of participants in job training who get living wage jobs IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE? RESULT INDICATOR PERF. MEASURE RESULT INDICATOR RESULT INDICATOR PERF. MEASURE 1 1 1 1 1 1 1 1

16. Translation Guide/Rosetta Stone Not the Language Police Ideas 1. A condition of well-being for children, adults, families & communities 2. 3. etc. Group 1Group 2Group 3 etc. RESULTOUTCOMEGOAL TRANSLATION Back to the Idea

17. Results – Indicators – Performance Measures in Amharic, Cambodian, Laotian, Somali, Spanish, Tigrigna, Vietnamese

18. The Three L’s of Success in any serious change effort 1. Leadership 2. Language Searching for the 3 rd L Leverage Latitude Levity Lithium Luggage

19. POPULATION ACCOUNTABILITY

20. Community Outcomes for Christchurch, NZ 1. A Safe City 2. A City of Inclusive and Diverse Communities 3. A City of People who Value and Protect the Natural Environment 4. A Well-Governed City 5. A Prosperous City 6. A Healthy City 7. A City for Recreation, Fun and Creativity 8. City of Lifelong Learning 9. An Attractive and Well-Designed City

21. VERMONT Population Outcomes (S.293) 1. Vermont has a prosperous economy. 2. Vermonters are healthy. 3. Vermont’s environment is clean and sustainable. 4. Vermont’s communities are safe and supportive. 5. Vermont’s families are safe, nurturing, stable, and supported. 6. Vermont’s children and young people achieve their potential. 7. Vermont’s elders and people with disabilities and people with mental conditions live with dignity and independence in settings they prefer. 8. Vermont has open, effective, and inclusive government at the State and local levels.

22. Georgia Policy Council for Children and Families RESULTS ● Healthy Children ● Children Ready for School ● Children Succeeding in School ● Strong Families ● Self Sufficient Families

23. Maryland San Mateo County Florida Santa Cruz County REPORT CARDS

24. New Zealand Kruidenbuurt Tilburg, Netherlands Coventry, UK Country Neighborhood Local Council

27. Leaking Roof (Results thinking in everyday life) Experience Measure Story behind the baseline (causes) Partners What Works Action Plan Inches of Water BASELINE ? Fixed Not OK Turning the Curve Action Plan # 2

28. Results / Outcomes Indicators Baseline & Story Experience

29. Criteria for Choosing Indicators as Primary vs. Secondary Measures Communication Power Proxy Power Data Power Does the indicator communicate to a broad range of audiences? Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD ? Quality data available on a timely basis.

30. Choosing Indicators Worksheet Outcome or Result_______________________ Candidate Indicators Communication Power Proxy Power Data Power H M L H Measure 1 Measure 2 Measure 3 Measure 4 Measure 5 Measure 6 Measure 7 Measure 8 H D ata D evelopment A genda Safe Community H M L H M L H H H L

31. Three Part Indicator List for each Result Part 1: Primary Indicators Part 2: Secondary Indicators Part 3: Data Development Agenda ● 3 to 5 “Headline” Indicators ● What this result “means” to the community ● Meets the Public Square Test ● Everything else that’s any good (Nothing is wasted.) ● Used later in the Story behind the Curve ● New data ● Data in need of repair (quality,timeliness etc.)

32. The Matter of Baselines Baselines have two parts: history and forecast H M L History Forecast Turning the Curve Point to Point OK?

33. 45 people per day 75 people per day 2010 28 people per day MADD

35. Rebound

36. Source: Connexions Tyne and Wear, UK Newcastle, UK Revised 9 Nov 2007 Nov 08 – Jan 09 8.5

37. Hull, UK "Woundings"

38. - Rosell “If I include you, you will be my partner. If I exclude you, you will be my judge.”

42. Alternative to Traditional Evaluation Methods: DEMONSTRATING a CONTRIBUTION to complex change efforts… requires 3 elements: A Curve to Turn 1 We tried a bunch of stuff that had a credible chance of making a difference … 2 …and it had a timely relationship to…. 3 …. a turn in the curve. c FPSI