1. Creating Lasting Change for Your Business ISO 9001:2000 Management System Overview

2. Creating Lasting Change for Your Business ISO 9001:2000 Overview Business Management System –ISO 9001Management System –Manufacturer and Customer Benefits –Eight Quality Management Principles –System and Process Approach to Improvement –Customer Oriented Process Development Clauses and Elements of ISO 9001:2000 –4.0 Quality Management System –5.0 Management Responsibility –6.0 Resource Management –7.0 Product Realization –8.0 Measurement, Analysis and Improvement Terms and Definitions

3. Creating Lasting Change for Your Business Level 1: Quality Manual Policy Scope Associated Docs Level 2: Procedures Policies in Practice Responsibilities Corrective Action Level 3: Work Instructions Product Specifications Method Sheets Control Forms Level 4: Quality Records Audit & Test Results Meeting Minutes Documentation Hierarchy Review & Improvement: Responsible for evaluating the effectiveness of business against documented system Registrar Audits: Third Party audits will be conducted to assure understanding, compliance and effectiveness of QMS for registration Department/Element Owners: Responsible for developing, implementing, and ensuring compliance Documented Business System: Documentation that supports business operations and the ISO9001Standard Procedures Roles ISO Forms ISO9001:2000 System Structure Overview

4. Creating Lasting Change for Your Business Organizational Ownership and Accountability Senior Management Steering Committee 5.4 Quality Planning Management Representative 5.6 Management Review Internal Audit Team 8.2 Internal Audits Sales & Marketing 7.2 Customer-related processes Manufacturing 7.1 Product Realization processes Inspection & Test 8.3 Identification and Traceability processes Shipping 7.5 Preservation of Product processes Quality Assurance 8.4 Analysis of Data processes System Ownership Material Control 7.2 Purchasing processes System Ownership

5. Organizational Core Process Analysis and Development Core Process Who Who applies the resources? Process Owner: Personnel: Training: Output What does the customer get? Service : Warranty: Specs: Measure How is the analysis of process effectiveness accomplished? Performance Goals: Measurement & Metric Selection: Use of Data: Actions Based on Data: How How are processes realized? Support Processes: Sequence & Interaction: Procedures, Methods & Instructions: Input What does the customer want? Customer Requirements: Critical Success Factors: Customer Specs: What What are the necessary facilities, equipment, materials, services? Facilities: Equipment: Materials: