1. Ch 5: Part 2 – Emotions & Stress Feb 12, 2009

2. Stress Stress – pattern of emotional states and physio reactions in response to stressors Strain – accumulated effects of stress (physical symptoms, perf effects) Key is cognitive appraisal of potential stressors (Lazarus & Folkman) –Primary appraisal – –Secondary appraisal –

3. Lazarus & Folkman’s model Stressor Appraisal Stress Reaction Coping

4. Work-related stressors Some occupational differences –What occupations report highest stress levels? Work/non-work conflict –Dual career households; work-family stress (role conflict) Role ambiguity – what is it?

5. Work-related stressors (cont.) Overload – average #hrs/week hasn’t changed since 70’s, but more outliers Karoshi – Japanese term for ‘death by overwork’ –Officially recognized as fatal illness by Japanese in 1989 –How large is its effect? Types of underload?

6. Sexual Harassment Viewed as a stressor –See book for legal definition –Legal categories: Hostile environment – examples? Quid pro quo – examples? –Extremely negative effects on job outcomes, mental health, and health outcomes

7. Harassment (cont.) Impact of climate tolerant of harassment –Negative effects of harassment on bystanders –Results from Schneider et al. (1997) study? Ethnic harassment components –Verbal slurs, exclusion due to ethnicity –Similar negative effects as sexual harassment –Schneider et al. (2000) study - who had the worst job-related and psychological outcomes?

8. Socialization & Hazing New research on organizational bullying, hazing newcomers… Hazing new employees –McDonald’s example –Power Company example –Most likely in blue-collar jobs requiring teamwork Why is it done?

9. Non-work stressors Holmes & Rahe’s Stressful Life Events scale: –Neg & pos changes in life affect vulnerability to illness –How is the measure linked to illness likelihood? –Can we develop a similar stressful events scale based on job events/changes? Impact of daily hassles – minor irritations that accumulate

10. Burnout & Boundary Roles Boundary roles – positions that require interaction with members of other orgs &/or public –What types of stressors do they report? Maslach – burnout likely in these roles: –“emotional exhaustion, depersonalization occurring among those working w/people” –3 burnout dimensions: Emotional exhaustion Depersonalization Reduced personal efficacy –Stagelike process – how does it evolve?

11. Effects of Stress Recent evidence indicates negative effects on task perf, even w/mild stressors But…depends on primary appraisal of ‘stressors’ as threat or challenge –How so?

12. Cottle Reading: Stress & Technology What are her main points? Does a constant need to be in touch at work create stress for us? Do ‘family-friendly’ policies make sense? Or create more stress?

13. Coping Research Lazarus & Folkman (1980s) – problem- focused vs. emotion focused coping –Prob-focused: efforts directed at solving or managing the problem Examples? –Emot-focused: manage emotions resulting from stress Examples? –Coping processes aren’t inherently good or bad

14. Coping (cont.) New research directions – –Future-oriented proactive coping –Social aspects of coping –Use of religious coping