1. 1.Training and education 2.Consulting 3.Travel 4.Hardware 5.Software Which of the following is not included in a firm’s IT infrastructure investments?

2. 1.Training and education 2.Consulting 3.Travel 4.Hardware 5.Software Which of the following is not included in a firm’s IT infrastructure investments? IT infrastructure includes investment in hardware, software, and services that are shared across the entire firm or across entire business units in the firm.

3. 1.firm’s strategic 5-year plan. 2.amount of money spent on hardware. 3.amount of money spent on software. 4.firm’s IT infrastructure. 5.Not sure The services a firm is capable of providing to its customers, suppliers, and employees are a direct function of the…

4. 1.firm’s strategic 5-year plan. 2.amount of money spent on hardware. 3.amount of money spent on software. 4.firm’s IT infrastructure. 5.Not sure The services a firm is capable of providing to its customers, suppliers, and employees are a direct function of the… Ideally, the IT infrastructure should support the firm’s business and information systems strategy. New information technologies have a powerful impact on business and IT strategies, as well as the services that can be provided to customers.

5. 1.Telecommunications 2.Data Management 3.Application software 4.Physical facilities management 5.IT education Which of the following services provides enterprise-wide capabilities that are shared by all business units?

6. 1.Telecommunications 2.Data Management 3.Application software 4.Physical facilities management 5.IT education Which of the following services provides enterprise-wide capabilities that are shared by all business units? Enterprise-wide capabilities provided by application software services include enterprise resource planning, customer relationship management, supply chain management, and knowledge management systems.

7. 1.Telecommunications 2.Data Management 3.Application software 4.Physical facilities management 5.IT education Which of the following services focuses on video connectivity for employees, customers, and suppliers?

8. 1.Telecommunications 2.Data Management 3.Application software 4.Physical facilities management 5.IT education Which of the following services focuses on video connectivity for employees, customers, and suppliers? Telecommunications services provide data, voice, and video connectivity to employees, customers, and suppliers.

9. 1.Physical facilities management 2.Data management 3.IT management 4.IT education 5.IT research and development Which of the following services offers managers training in how to plan for and manage IT investments?

10. 1.Physical facilities management 2.Data management 3.IT management 4.IT education 5.IT research and development Which of the following services offers managers training in how to plan for and manage IT investments? IT education services provide training in system use to employees and offer managers training in how to plan for and manage IT investments.

11. 1.Wintel 2.Multitiered 3.Simple 4.Application 5.Not sure Which of the following defines the type of client/server network in which several different levels of servers are used?

12. 1.Wintel 2.Multitiered 3.Simple 4.Application 5.Not sure Which of the following defines the type of client/server network in which several different levels of servers are used? In a multitiered client/server network, client requests for service are handled by different levels of servers.

13. 1.atomic technology. 2.nanotechnology. 3.molecular engineering. 4.Moore’s Law. 5.transistor technology. Using individual atoms and molecules to create computer chips and other devices is called…

14. 1.atomic technology. 2.nanotechnology. 3.molecular engineering. 4.Moore’s Law. 5.transistor technology. Using individual atoms and molecules to create computer chips and other devices is called… By using nanotechnology, Intel believes it can shrink the size of transistors down to the width of several atoms.

15. 1.Moore’s Law 2.Microprocessor Power Law 3.Law of Mass Digital Storage 4.Metcalfe’s Law 5.Not sure Which of the following is related to the idea that the value of a network grows exponentially as a function of the number of network members?

16. 1.Moore’s Law 2.Microprocessor Power Law 3.Law of Mass Digital Storage 4.Metcalfe’s Law 5.Not sure Which of the following is related to the idea that the value of a network grows exponentially as a function of the number of network members? Robert Metcalfe — inventor of Ethernet LAN technology – points to the increasing returns to scale that network members receive as more and more people join a network.

17. 1.technology standards. 2.network economics. 3.product specifications. 4.network specifications. 5.Not sure Specifications that establish the compatibility of products is called…

18. 1.technology standards. 2.network economics. 3.product specifications. 4.network specifications. 5.Not sure Specifications that establish the compatibility of products is called… Agreements among manufacturers and widespread consumer acceptance of technology standards have led to today’s enterprise infrastructure and Internet computing.

19. 1.ultrathin computers. 2.rack computers. 3.blade servers. 4.mainframes. 5.Not sure Ultrathin computers stored in racks popular in the server market are called…

20. 1.ultrathin computers. 2.rack computers. 3.blade servers. 4.mainframes. 5.Not sure Ultrathin computers stored in racks popular in the server market are called… Blade servers consist of a circuit board with processors, memory, and network connections. They take up less space than traditional box-based servers.

21. 1.Windows. 2.Linux. 3.Star Office. 4.MAC OS 10. 5.PeopleSoft. The most popular open- source operating system is…

22. 1.Windows. 2.Linux. 3.Star Office. 4.MAC OS 10. 5.PeopleSoft. The most popular open- source operating system is… Open-source software is created and updated by a worldwide community of programmers and is available for free.

23. 1.Storage area network 2.Peoplesoft 3.Web hosting services 4.Microsoft 5.RedHat Which of the following provides fee-paying subscribers with space to maintain their Web sites?

24. 1.Storage area network 2.Peoplesoft 3.Web hosting services 4.Microsoft 5.RedHat Which of the following provides fee-paying subscribers with space to maintain their Web sites? Web hosting services maintain large Web servers, or a series of servers, and allow people to design, develop, store, and maintain Web sites at a relatively low cost.

25. 1.agility. 2.self-healing computing. 3.cost savings. 4.speed of computation. 5.Not sure The business case for using grid computing involves all of the following except…

26. 1.agility. 2.self-healing computing. 3.cost savings. 4.speed of computation. 5.Not sure The business case for using grid computing involves all of the following except… Grid computing involves connecting geographically remote computers into a single network to create a virtual supercomputer.

27. 1.Grid computing 2.Autonomic computing 3.On-demand computing 4.Edge computing 5.Open-source computing Which of the following refers to firms off-loading peak demand for computing power to remote, large-scale data processing centers?

28. 1.Grid computing 2.Autonomic computing 3.On-demand computing 4.Edge computing 5.Open-source computing Which of the following refers to firms off-loading peak demand for computing power to remote, large-scale data processing centers? Firms can reduce their investment in IT infrastructure by investing just enough to handle average processing loads and paying for only as much additional computer power as the market demands.

29. 1.Linux. 2.Star Office. 3.XML. 4.HTML. 5.Java. An operating-system- independent, processor- independent, object- oriented programming language used on the Web is…

30. 1.Linux. 2.Star Office. 3.XML. 4.HTML. 5.Java. An operating-system- independent, processor- independent, object- oriented programming language used on the Web is… Java is the leading interactive programming environment for the Web. Java software is designed to run on any computer or computing device, regardless of the specific microprocessor or operating system the device uses.

31. 1.Middleware. 2.XML. 3.HTML. 4.EAI software. 5.Java. The foundation technology for Web services is…

32. 1.Middleware. 2.XML. 3.HTML. 4.EAI software. 5.Java. The foundation technology for Web services is… XML, which stands for Extensible Markup Language, is a powerful and flexible markup language used to provide a variety of Web services.

33. 1.software outsourcer. 2.utility computing provider. 3.Internet service provider. 4.edge computing provider. 5.application service provider. A business that delivers and manages applications and computer services from remote computer centers is known as a(n)…

34. 1.software outsourcer. 2.utility computing provider. 3.Internet service provider. 4.edge computing provider. 5.application service provider. A business that delivers and manages applications and computer services from remote computer centers is known as a(n)… Instead of buying and installing software programs, subscribing companies can rent the same functions from an application service provider.

35. 1.Making wise infrastructure investments 2.Allocating costs among business units 3.Choosing IT components 4.Dealing with change 5.Determining market demands Which of the following is not a challenge for creating and managing a coherent IT infrastructure?

36. 1.Making wise infrastructure investments 2.Allocating costs among business units 3.Choosing IT components 4.Dealing with change 5.Determining market demands Which of the following is not a challenge for creating and managing a coherent IT infrastructure? Determining market demands is part of the competitive forces model for IT infrastructure.

37. 1.Market demand for your firm’s services 2.Competitor firm’s IT investments 3.Competitor firm’s IT services 4.Your firm’s IT strategy 5.Your firm’s business strategy Which of the following factors in the competitive forces model dictates that the firm make an inventory of existing IT infrastructure costs?

38. 1.Market Demand for your firm’s services 2.Competitor firm’s IT investments 3.Competitor firm’s IT services 4.Your firm’s IT strategy 5.Your firm’s business strategy Which of the following factors in the competitive forces model dictates that the firm make an inventory of existing IT infrastructure costs? Many firms do not know the total cost of their existing IT infrastructure.

39. 1.Travel to and from work 2.Hardware acquisition 3.Downtime 4.Space and energy 5.Training Which of the following is not a component of the Total Cost of Ownership of a firm’s IT infrastructure?

40. 1.Travel to and from work 2.Hardware acquisition 3.Downtime 4.Space and energy 5.Training Which of the following is not a component of the Total Cost of Ownership of a firm’s IT infrastructure? The TCO cost components include hardware and software acquisition, installation, training, support, maintenance, infrastructure, downtime, and space and energy. Most firms simply do not know the total cost of ownership of their IT infrastructure.