1. PSYCHOLOGY COMMUNITY: LITERATURE Sense of community (Mc Millan & Chavis, 1986) Community identity (Puddifoot, 1995, 1996, 2003) Interaction between citizens and community Methodologies Community profiles (Francescato, 2002) Fotodialogue and city management (Legewie, 2004) Urban action research (Arcidiacono, 1999, 2006) Social Work (Martini and Sequi, 1999)

2. people’s well being is a main goal, it’s necessary to develop the tools of intervention, participation, mediation and negotiation between the various social actors, and setting up interaction with the local authorities in such a way that the various social groups are represented in the communal decision- making processes. The intervention of community psychology Participation becomes the tool of individual well-being and collective transformation, both a need and an objective.

3. SPECIFIC QUESTIONS What are the methods favouring participation procedures in territorial contexts? What are the legislative instruments favouring participation methodologies and what are the bonds that these impose? What continuity do the current experiences offer for the sustainability of the participation process? What is the citizens’ role in this framework? What is the professional’s role in implementing participation processes? How is it possible to overcome the difficulty of promoting forms of participation that do not see institutions and inhabitants independently involved?

4. MASTER PROGRAM“ PARTICIPATOR PLANNING AND SOCIAL MEDIATION” MASTER PROGRAM“ PARTICIPATOR PLANNING AND SOCIAL MEDIATION” The proposal is to train experts in intercultural and social conflict management; to have skills in participatory planning and the ability to liaise between local Administration and citizens from different groups and contexts; to become experts in promoting dialogue within a community, capable of planning interventions for the collective good and the management of intercultural conflicts.

5. THE FINALITY OF THIS MASTER COURSE ARE Understand needs as they emerge and identify the resources which can be tapped into to meet them. Develop and enhance social creativity and participatory planning Allow differences to interact Participate in the interaction between citizens and local administration

6. A MODEL FOR THE PROCESS OF PARTICIPATION

7. PROFESSIONAL OUTLINE Graduate in humanistic science with competence in action-research and in social mediation, expert in citizens’ needs gathering and at the same time expert in promoting and supporting local administrations acts in reply to citizens’ need. Operators with competence in group working, problem solving, coping and with a good flexibility.

8. POTENTIAL JOB Urban administration operators as well as planners and practitioners as well as researchers in the fields of community psychology, urbanities and other social sciences. Professionals and functionary engaged in social and health programming Professionals consultant of local administration; responsible and operators in social cooperative; Reporter or consultant of local public bodies competition office; realizer of plan project for local public bodies.

9. THE INNOVATIVE ASPECT OF THIS TRAINING EXPERIENCE IS ITS E-LEARNING APPROACH BASED ON COMPUTER SUPPORTED COLLABORATIVE LEARNING THE INNOVATIVE ASPECT OF THIS TRAINING EXPERIENCE IS ITS E-LEARNING APPROACH BASED ON : COMPUTER SUPPORTED COLLABORATIVE LEARNING

10. THE NEW PLATFORM OF THIRD GENERATION THAT THE STUDENTS OF THE MASTER USED FAVOURED ALSO SOCIAL ASPECTS OF LEARNING THROUGH COLLABORATION CSCL is based on cooperative learner centered pedagogical models, which encouraged students of the Master to work together on learning tasks (Slavin 1996, Lehtinen et al. 1999)

11. The use of this particular on line training has favoured a shift from individualized learning (solo learner model) through programmed instruction, to collaborative learning model that emphasizes the collaboration of learners creating their own knowledge through interaction with peers.

12. ORGANIZATION OF THE ON LINE COURSES Online’s work was organized on a ten days schedule with planned activities done through area messages (Forum), area documents (archive) & area of questionnaires

13. DURING THE COURSE PARTICIPANTS WERE TOUGHT COMMUNITY DIAGNOSIS TOOLS THROUGH COMMUNITY PROFILING Students of the master were tought to: Consider strong and weak points in 8 profiles Use hard and soft techniques To increase participationin local projects

14. COMUNITY PROFILING Community profiling allows the users to find out what particular problems and strengths characterize a local community. Eight profiles (territorial, demographic, economic, service, institutional, anthropological, psychological, and future) are drawn through a variety of data gathering techniques.

15. FIELD EXPERIENCE During the field experience required to apply community diagnosis techniques, master students participated to action research and begin to promote a network with school, volunteer organizations, local and religious institutions.

16. THE FINAL STEP OF THE COMUNITY PROFILING Final diagnosis and formulation of priorities of community intervention and action

17. THE TERRITORIAL PROFILE Informations needed : Borders, mountains, rivers, climate, natural resources, communication routes(how to reach the community), historical or artistical areas, green areas parks, protected areas, polluted and slum areas

18. THE DEMOGRAPHIC PROFILE Informations needed : number of inhabitants divided by: sex, age, city district offices, educational level, socioeconomic status, family size, immigration, emigration, STRONG AND WEAK POINTS

19. The Economic Profile Informations needed : Primary sector : agricolture, hunting and fishing Secondary sector : industries, building, water, gas, electricity Tertiary sector : commerce, transportation, communication, credit and insurances, public administartion… Rate of unemployment by sex, age; unprotected, under the cover work, illegal work, work safety. STRONG AND WEAK POINTS

20. THE SERVICE PROFILE Informations needed: Health Services Social services Ecological Services Educational Services Recreational and Cultural Services STRONG AND WEAK POINTS

21. THE INSTITUTIONAL PROFILE Informations needed : Town council mayor and area councillors, police headquarters and local stations, courts and other judicial offices, religious institutions

22. THE ANTHROPOLOGICAL PROFILE Informations needed: History of the community, special events, values, habits, rituals, attitudes, main problems, periodical celebrations, festivities, fairs. STRONG AND WEAK POINTS

23. THE PSYCHOLOGICAL PROFILE Informations needed: sense of belonging, satisfaction with the quality of living in the community, extent of perceived social support, problem coping styles, empowerment levels.

24. THE FUTURE PROFILE Informations needed: Attitudes and expectations towards the future of the community, mass media influence on people attitudes towards the future of the community STRONG AND WEAK POINTS