1. IT Q&A Series Faculty Meeting June 3, 2014 Tim Unten, MBA

2. Keyboard Shortcuts  [Tab] – move to next field  [Shift]+[Tab] – move to previous field  [Ctrl] + [C] – Copy  [Ctrl] + [X] – Cut  [Ctrl] + [V] – Paste  [Ctrl] + [A] – Select All  [Ctrl] + [Z] – Undo  [Ctrl] + [Y] – Redo  [Windows ] + [Left Arrow] – Move window to left-half of screen  [Windows ] + [Right Arrow] – Move window to right-half of screen  [Windows ] + [Up Arrow] – Maximize window

3. Take a Screen Shot  Windows  Press [Print Screen] key  Paste to an email, document, photo editor, etc.  Mac OSX  Press [Command] + [Shift] + [3] keys

4. Advanced Print Screen  Windows  Copy the active window to the clipboard  Press [Alt] + [Print Screen] keys  Mac OSX  Copy a specific area of the screen to the desktop  Press [Command] + [Shift} + [4] keys

5. Solid State Drives “SSD”  Alternative to Hard Disk Drives “HDD”  Pros: Faster boot times, resistant to shock  Cons: Higher price per gigabyte, and lower capacity than HDDs  Older computers running at least an Intel Core2 Duo CPU may benefit from SSD upgrade  Strongly consider getting an SSD for new computers (especially laptops)  Note: An SSD upgrade does not guarantee a faster computer if you have issues related to the network, or other part of the system.

6. Video Chat - VSee  More secure and functional alternative to Skype  Allows screen sharing  Group video chatting  Free!  https://vsee.com/  Tip: Register with a.edu email account and get the “Plus” upgrade for free. “Plus” accounts grant unlimited screen sharing and technical support.  Note: Only the paid subscriptions are HIPAA compliant. Do not use this to discuss sensitive information!

7. Email Large Files - UH File Drop  Office 365, Exchange Online  DOP email attachment size limit is 25MB  But other institutions may have lower thresholds and may block large attachments  Use the UH File Drop service to “send” up to 800MB of files  Must have a UH @hawaii.edu email address  Do not use this to send unencrypted sensitive data! 1.Login to https://www.hawaii.edu/filedrop/ 2.Upload files 3.Send link to recipients

8. Windows XP and MS Office 2003  Official support ended on April 8, 2014  Upgrade, discard, or keep offline

9. Heartbleed & Password Management  Hackers may have exploited a bug on many websites to steal passwords  Change all of your online passwords!  Password Manager: LastPass.com  Create and store strong & unique passwords for all websites  Passwords sync across web browsers and computers  Auto-fill usernames and passwords  Memorize just one Master password (you better not forget this!)  Mobile support requires LastPass Premium for $12/year  Is LastPass Safe? https://helpdesk.lastpass.com/getting-started/introduction/why-is- lastpass-safe/

10. Questions?  Submit your IT questions UntenT@dop.hawaii.edu  PowerPoint slides will be posted on our website  http://blog.hawaii.edu/dop > Resources > IT Tips & Guides  Direct Link  http://blog.hawaii.edu/dop/resources/it-tips-guides/

11. NEXT PRESENTATION

12. Outlook Tips  Automatic BCC  Recurring Appointments  Turn off new email notifications

13. Encryption

14. Web Meetings - Halawai (Adobe Connect)

15. Backup Personal Data - Google Drive

16. Secure Emailing – UCERA Gmail

17. SharePoint

18. Excel Tips  AutoFill

19. ARCHIVES

20. PowerPoint Tips  Merging two files  Animations

21. Pin Frequently Used Programs and Files to the Taskbar (aka Jump Lists)  Pin Programs  Goto Start > All Programs > Find your program > right click > Pin to Taskbar  Pin Files  Open file  Right click the program in taskbar > Hover to the right of the file name > Pin to this list

22. Stickies  Post-it notes for your desktop  Download http://www.zhornsoftware.co.uk/stickies/dow nload.html

23. Take a Screen Shot  Windows  Press [Print Screen] key  Paste to an email, document, photo editor, etc.  Mac OSX  Press [Command] + [Shift] + [3] keys

24. Lync  Instant Messaging  Voice Calling  Mic Required  Video Calling  Mic & Webcam Required  Screen Sharing  Presence Download http://www.microsoft.com/en- us/download/details.aspx?id=35451

25. TeamViewer  Remote Desktop Support Download http://www.teamviewer.com/en/down load > QuickSupport

26. Word Track Changes

27. Endnote – Citations/Reference Manager  Trial Version Download  http://endnote.com/downloads/30-day-trial  Full Version available through UH ITS Site License Office  $25 per license per year  Expires every June