1. Lesson 2: Sale of Goods and Supply of Services Act 1980
Part 1:
Your Rights as a Consumer

2. Overview of Lesson Goods and Services
Your rights as a consumer: Sale of Goods and Supply of Services Act
How the law protects a consumer buying:
Goods
Services

3. Goods and Services A good is: A service is: Something tangible
It can be seen
Usually consumed immediately
Examples include: food, furniture, cars, games console etc
A service is:
Something that is done for you, by a person or machine
Examples include: service on a car, hair cut, flight, etc.

4. The Sale of Goods and Supply of Services Act 1980 states that….
Goods should be of merchantable quality
This means that the goods should be of reasonable quality, considering what was said about them, what they are supposed to do, the price paid and how long they should last
Example: crisps should be edible up to the Use By/Best Before date displayed on them

5. The Sale of Goods and Supply of Services Act 1980 states that….
Goods should be fit for their purpose
Example: a washing machine must be capable of washing clothes, a combined fridge freezer must be capable of freezing food

6. The Sale of Goods and Supply of Services Act 1980 states that….
Goods should be as described
Example: a jacket described as waterproof should not let rain in

7. The Sale of Goods and Supply of Services Act 1980 states that….
Goods should conform to sample
Example: the wallpaper or carpet you receive should be the same as the sample shown to you in the shop when you ordered it

8. The Sale of Goods and Supply of Services Act 1980 states that….
When a consumer buys goods from a supplier, they have the right to use the goods as they see fit, without any restriction placed on them by the seller
However, due regard should be given to the purpose that those goods were sold for

9. The Sale of Goods and Supply of Services Act 1980 states that….
It is illegal for a supplier to demand payment for unsolicited goods
If a company sends you something you didn’t order and does not provide for return post, it can’t invoice you for the product
Example: book clubs

10. The Sale of Goods and Supply of Services Act 1980 states that….
Services must be provided with due care and attention
Example: a car left in garage for a full service, but the garage failed to change the oil

11. The Sale of Goods and Supply of Services Act 1980 states that….
A person offering their services should have the necessary skills to be able to provide that service
Example: a TV repairer should have the skills necessary to fix televisions

12. The Sale of Goods and Supply of Services Act 1980 states that….
Any parts or goods used in the provision of services must be of merchantable quality (e.g. building materials used in a new extension on a house)

13. Summary of Lesson Goods and Services
Your rights as a consumer: Sale of Goods and Supply of Services Act 1980
How the law protects a consumer buying:
Goods
Services

14. Sale of Goods and Supply of Services Act 1980