1. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services TechConnect Student-to-Student Technical Help Copyright Debra Smith, J. Keith Fowlkes, Kasia Wilson, 2005. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Debra G. Smith CIO smith.4736@osu.edu J. Keith Fowlkes Instructional Designer fowlkes.8@osu.edu Kasia Manulik TechConnect Coordinator manulik.1@osu.edu

3. The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Debra G. Smith CIO Student to Student Help

4. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Tech Connect Challenges –Support Student Computing Needs – non-residential campus –Shrinking Budget –Increased technology use Multimedia Software training Library needs Personal (non-campus owned) computer use

5. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Student to Student Help Funding –3.9% Technology Fee –Strategic Plan –Student Workers FWS $7.95 per hour

6. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Scope of TechConnect Hardware Support Software Training/Support Equipment Lending Student Services –Information –Assistance

7. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Outcomes Faculty Satisfaction –Video Projects –PPT Projects –Still images –Class Projects –Student training and support for class assignments

8. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Outcomes Student Satisfaction –Placement Testing and other services –Software Training –Email Hotline –Advise for personally owned computers –Online class support –Wireless connectivity support –Pay to Print support

9. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Outcomes ITS Department –Cadre of trained student workers –Lab Policy enforcement –Lab Use Tracking – Tutor Trac –Data for future initiatives –Point of Communication to Students –Coordination of classroom needs/student needs

10. The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Training & Reference J. Keith Fowlkes Instructional Designer

11. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Challenges Quick Reference Verifiable Training Multiple Training Paths Searchable Multiple Institutions/Departments Ongoing Support

12. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Solutions Easy to identify icons Color designation Testing Reports Learning pathway for each representative type Searchable Self maintaining support Quarterly evaluations for revisions

72. The Ohio State University Newark/Central Ohio Technical College Information & Technology Services TechConnect Coordination Kasia Manulik TechConnect Coordinator

73. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Student Coordinator Duties An intermediate –TechConnect Representatives  Assistant Director Scheduling/staffing of the computer labs. Further training of TechConnect Reps. New policies and procedures Reporting all hardware and software malfunctions Handling difficult situations in the lab –disruptive students –students looking at inappropriate material –copyright violations

74. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services The website serves as a form of communication between the TechConnect initiative and students. –Look up lab hours and locations. –Learn about the services TechConnect provides. –Support via e-mail for students not on campus. www.newarkcampus.org/techconnect TechConnect Website

75. Student 2 Student Help The Ohio State University Newark/Central Ohio Technical College Information & Technology Services Debra G. Smith CIO smith.4736@osu.edu J. Keith Fowlkes Instructional Designer fowlkes.8@osu.edu Kasia Manulik TechConnect Coordinator manulik.1@osu.edu