1. 1.05 Attributes and Attitudes of an Effective Leader

2. Leadership

3. Roles of the Effective Leader
Brings the team together
Sets the vision of the team

4. Attributes of the Effective Leader
Qualities:
Demanding yet personable
Controlling yet flexible
Communicates openly and directly
Loyal to the team
Trusted
Respected and respects others

5. Attitudes of the Effective Leader
Views/Judges:
Gives recognition and praise publicly
Understands that strength is in the team, not in individual abilities
Allows others to assume leadership role when indicated
Promotes positive change
1.05 Understand concepts of teamwork

6. 1.05 Understand concepts of teamwork
Leadership styles
Autocratic Democratic
Laissez-faire leader
1.05 Understand concepts of teamwork

7. 1.05 Understand concepts of teamwork
Autocratic Leader
Often called “dictator”
Makes all decisions
Has difficulty delegating or sharing duties
Emphasizes discipline
Expects all to follow directions
Causes fear of punishment from team
1.05 Understand concepts of teamwork

8. 1.05 Understand concepts of teamwork
Democratic Leader
Guides
Listens to the opinions of others
Encourages participation of all team members in decisions and problem solving
Makes decision based on the good of the group
1.05 Understand concepts of teamwork

9. 1.05 Understand concepts of teamwork
Laissez-faire Leader
From French phrase “let it be”
Informal type of leader
Strives for minimal rules
Allows individuals to function independently
Usually avoids making decisions
1.05 Understand concepts of teamwork

10. Role of an Effective Leader
Define and achieve the goal
Recognize and praise team members publicly
Coach and reprimand privately
Protect the team!
1.05 Understand concepts of teamwork

11. 1.05 Understand concepts of teamwork

12. 1.05 Understand concepts of teamwork
Joint action by two or more people to achieve common goals
Each person:
contributes with different skills
expresses interests and opinions
Health care teams work together to benefit the patient.
1.05 Understand concepts of teamwork

13. 1.05 Understand concepts of teamwork
Lessons from Geese
Notes: Lessons from Geese was transcribed from a speech given by Angeles Arien at the 1991 Organizational Development Network. It was based on the work of Milton Olson. It circulated to Outward Bound staff throughout the United States.
1.05 Understand concepts of teamwork

14. Lessons from Geese Fact 1
As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in the “V” formation, the whole flock has 71% greater flying range than if each bird flew alone.
1.05 Understand concepts of teamwork

15. 1.05 Understand concepts of teamwork

16. Lessons from Geese Fact 2
When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird in front of it.
1.05 Understand concepts of teamwork

17. 1.05 Understand concepts of teamwork

18. Lessons from Geese Fact 3
When the lead bird tires, it rotates back into the formation to take advantage of the lifting posed by the bird immediately in front of it.
1.05 Understand concepts of teamwork

19. 1.05 Understand concepts of teamwork

20. Lessons from Geese Fact 4
The geese flying in formation honk to encourage those up front to keep up the speed.
1.05 Understand concepts of teamwork

21. 1.05 Understand concepts of teamwork

22. Lessons from Geese Fact 5
When a goose gets sick, wounded, or shot down, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation to catch up with the flock
1.05 Understand concepts of teamwork

23. 1.05 Understand concepts of teamwork

24. Together Everyone Accomplishes More
TEAM
Together Everyone Accomplishes More

25. Stages of teambuilding
1.05 Understand concepts of teamwork

26. Forming Awareness stage Team meets to
gather information
create goals
Little regard to others’ values and views

27. Storming Conflict stage Need to be patient
Listen and accept ideas from team
More regard to others’ values and views

28. Norming Co-operation stage Confidence and trust develop
Clarification of purpose and objectives
Preparation of detailed plans

29. Performing Productivity stage Team members are flexible
Everyone’s skills are utilized
Work as a team

30. Completion stage Reflect on successes and challenges
Adjourning
Completion stage
Reflect on successes and challenges

31. 1.05 Characteristics of Effective Teams
1.05 Understand concepts of teamwork

32. Characteristics of Effective Teams
Common Purpose
The goals are meaningful to each
team member.
There is clear unity of team function.
1.05 Understand concepts of teamwork

33. Characteristics of Effective Teams
Common Purpose
Every person on the health care team must understand the role of other team members.
This understanding:
helps clarify individual responsibility
establishes goals and expectations
provides a picture of the patient’s total care
1.05 Understand concepts of teamwork

34. Act of exchanging information
Characteristics of Effective Teams
Free Communication
Act of exchanging information
1.05 Understand concepts of teamwork

35. Characteristics of Effective Teams
Free Communication
Informal, comfortable atmosphere
Free to express feelings and ideas
Everyone participates
Disagreement is viewed as good opportunity for improvement
Attend patient conferences
listen
express opinions
Aware of cultural differences
1.05 Understand concepts of teamwork

36. Reliability, dependability
Characteristics of Effective Teams
Trust
Reliability, dependability
1.05 Understand concepts of teamwork

37. Characteristics of Effective Teams
Trust
Team members rely on each other, understanding their own strengths and weaknesses.
Members are dependable, performing their duties to the best of their ability
All members must function within legal boundaries
1.05 Understand concepts of teamwork

38. Working together for a common goal
Characteristics of Effective Teams
Collaboration
Working together for a
common goal
1.05 Understand concepts of teamwork

39. Characteristics of Effective Teams
Collaboration
Team members will:
have positive attitude and ability to laugh at themselves
be friendly and cooperative with others
be open minded and willing to compromise
support and encourage others
1.05 Understand concepts of teamwork

40. Characteristics of Effective Teams
Consensus Decisions
General agreement and the process of getting there. To
1.05 Understand concepts of teamwork

41. Characteristics of Effective Teams
Consensus Decisions
Look for the best win-win outcome for the team.
Make decisions at a point where there is general agreement.
Address conflict and work through it to achieve the desired result. To
1.05 Understand concepts of teamwork 41

42. Characteristics of Effective Teams
Complementary Skills
Good skills that build and unite a team.
Skills required to function as a unit. To
1.05 Understand concepts of teamwork 42

43. Characteristics of Effective Teams
Complementary Skills
Every team member has a role and a specific contribution to make to the team.
Health team members are professionals with different levels of education, ideas, backgrounds, and interests.
Each member adds to make the whole bigger than the sum of its parts. To
1.05 Understand concepts of teamwork 43

44. Characteristics of Effective Teams
Commitment
A pledge or a promise
1.05 Understand concepts of teamwork

45. Characteristics of Effective Teams
Commitment
Teams work toward desired outcome.
directed
motivated
persistent
Effective teams are the result of hard work, patience, practice and the focus on quality health care for the patient.
1.05 Understand concepts of teamwork

46. Characteristics of Effective Teams
Common purpose
Free communication
Trust
Collaboration
Complimentary skills
Consensus decisions
Commitment
1.05 Understand concepts of teamwork

47. 1.05 Effective Healthcare Teams
1.05 Understand concepts of teamwork

48. 1.05 Understand concepts of teamwork
Healthcare Teams
Individuals from different healthcare disciplines come together to provide patient care.
No single professional can deliver a complete plan of care to meet patient needs.
The leader of the healthcare team may vary depending on the task.
1.05 Understand concepts of teamwork

49. Healthcare Team Members
Healthcare team member differences:
backgrounds
education levels
interests
skills
careers
All team members work together to provide quality patient care.
1.05 Understand concepts of teamwork

50. Roles and Responsibilities of Healthcare Team Members
Assessment
Treatment / management
Education / advocacy
Referrals / collaboration
1.05 Understand concepts of teamwork

51. Roles and Responsibilities of Healthcare Team Members
Assessment
Evaluation of the patient’s condition
1.05 Understand concepts of teamwork

52. Roles and Responsibilities of Healthcare Team Members
Treatment / management
Treatment
therapy
remediation of a health problem
Management
develop a plan
define goals of therapy
educate and counsel the patient
1.05 Understand concepts of teamwork

53. Roles and Responsibilities of Healthcare Team Members
Education / advocacy
Education
Provide information or training to the patient and family members to effect the mind, skills and values
Advocacy
Support for the patient
1.05 Understand concepts of teamwork

54. Roles and Responsibilities of Healthcare Team Members
Referrals / collaboration
Referrals
Direct patient to another healthcare provider
Collaboration
Healthcare team members working together to achieve a goal
1.05 Understand concepts of teamwork

55. Characteristics of Effective Healthcare Teams
Set clear patient goals with measureable outcomes
Composed of clinical and administrative systems
Relies on multi-discipline expertise
Provides training for all team members
Practices effective communication
1.05 Understand concepts of teamwork
1:05 Understand concepts of teamwork

56. Impact of Effective Healthcare Teams
Benefits to Patients:
Improved patient care and outcomes
Better patient access to healthcare
Satisfaction among patients
1.05 Understand concepts of teamwork

57. Impact of Effective Healthcare Teams
Benefits to Healthcare Agencies:
Improved recruitment and retention of healthcare providers
Satisfaction among healthcare providers
Better communications among healthcare providers
Efficient and effective use of resources
1.05 Understand concepts of teamwork

58. 1.05 Understand concepts of teamwork
Go Team ! (The End!)
1.05 Understand concepts of teamwork

59. 1.05 Managing Team Conflict
1.05 Understand concepts of teamwork

60. Managing Team Conflict
Conflicts, differences, disagreements
Natural result of people working together
Due to:
Personal factors
Values
Social factors
1.05 Understand concepts of teamwork

61. Managing Team Conflict
Conflicts, differences, disagreements
Can be constructive
Exciting
Refreshing
Good for job performance
1.05 Understand concepts of teamwork

62. Managing Team Conflict: Prevention
Preventive Strategies
Determine ground rules
Set goals
Get team agreement
Communicate openly
Everyone has a voice and everyone listens
1.05 Understand concepts of teamwork

63. Managing Team Conflict Reaction
Reactive strategy
Acting
Use the authoritarian approach
Tell the group what the resolution will be
Useful in emergency situations or when emotions are high
1.05 Understand concepts of teamwork

64. Managing Team Conflict Reaction
Reactive strategy
Adjusting
Give and take to reach a middle ground
Good when a quick temporary solution is needed
1.05 Understand concepts of teamwork

65. Managing Team Conflict Reaction
Reactive strategy
Accommodation
Sacrificing self concerns to yield to another person
Used when one person is wrong or more can be gained later
Must separate thoughts from feelings
1.05 Understand concepts of teamwork

66. Managing Team Conflict Reaction
Reactive strategy
Avoiding
Withdrawing, sidestepping or postponing the issue
Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict
Explain why you are doing nothing and when you expect to deal with the process
1.05 Understand concepts of teamwork

67. Managing Team Conflict
Set up an environment so everyone knows the goal is resolution
Make sure all members want to resolve the conflict
1.05 Understand concepts of teamwork

68. Managing Team Conflict
Generate solution options
Team members must agree on which solution is most appropriate
Implement solution option
1.05 Understand concepts of teamwork

69. Managing Team Conflict
Evaluate outcome
Celebrate or start over!
1.05 Understand concepts of teamwork