1. The Balance d Scoreca rd

2. We must summit and return before dark What must we do to implement our strategy? Objectives We will measure our climbing rate (m/h) How will we measure progress in reaching our objectives? Measures We will buy the best equipment to climb well What initiatives will help us accomplish our measures? Initiatives We live to explore mountains by climbing What do we exist to accomplish? Mission We respect nature and value personal safety What is important as we pursue our mission? Values We want to summit via a specific route What changes will our values help us make? Vision Strategy We will climb up the north face in a day How will we translate our vision into reality? The Strategy Pyramid

3. Mission: Values: Vision: Strategy: Strategic Plan

4. Strategy Map Internal Processes Finance Customers & Stakeholders Learning & Growth

5. Customers and Stakeholders Internal Processes Learning and Growth Financial Expanded Scorecard Mission

6. Segment Finances Intent KRA’sObjectiveMeasurement Measure Collator Goal Target by Year End Freq- uency 20082009201020112012

7. Segment Learning and Growth Intent KRA’sObjectiveMeasurement Measure Collator Goal Target by Year End Freq- uency 20082009201020112012

8. Segment Internal Processes Intent KRA’sObjectiveMeasurement Measure Collator Goal Target by Year End Freq- uency 20082009201020112012

9. Segment Customers and Stakeholders Intent KRA’sObjectiveMeasurement Measure Collator Goal Target by Year End Freq- uency 20082009201020112012