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Energy at Work Energy, Passion and the Human Touch.

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Presentation on theme: "Energy at Work Energy, Passion and the Human Touch."— Presentation transcript:

1 Energy at Work Energy, Passion and the Human Touch

2 Energy Overview Commenced operation 2005 - 350% growth 2012 in spite of recession Business is built on Long Term relationships and partnerships with our clients - 90% of clients are obtained through personal referral. Specialisation is to service few select clients, service them across the board by supplying a dedicated team that is hand picked to suit your culture and required expertise - a team will provide continuity! Combined 50 years exp-2 Directors Christie Swanepoel (Founder) & Litsa Roussos-Global experience & expertise (Ex CEO of Emmanuels Advance, supplier to all the banks.) Committed to CANI (Constant & never ending improvement)- which translates into consistent Innovation. 2

3 Differentiators 3 Entrepreneurial and flexible Able to offer customised solutions and remain flexible in our approach. Innovative (Audio, Video, Pre-screening software, etc.) Constantly able to adapt to our clients ever changing needs. Our people – Unique culture fit Passionate about operational excellence – Directors directly involved in delivery. Quality vs. Quantity (Fall-off Rate is less than 1%) Streamlining the process, cost and time saving.

4 Evolved to become specialist- generalist across various industries and recruiting for positions across the board Industry Knowledge Specialisation National Recruitment Call Centre (Sales and Services) Executive Placements Banking and Finance Insurance Telecommunications IT Engineering etc. Specialist skills (No segmentation) Flat structure (Same point of contact) 4

5 End to End Recruitment Process ITC, Fraud, Qualification, Criminal background checks, Integrity checks Comprehensive CV, Business Achievements, Salary Breakdown and Payslips, Audio/Video, References Checks 5 Obtain Through Job Spec Profile Top Performers Management Style and Culture Fit Unique Methods of Sourcing Telephone Screening Process & Docs Face to face Innerview and needs analysis Video/Audio Role-play All checks upfront Candidate Presented in Full Standardised Pack Dedicated Consultant Customised Selection process

6 End to End Consulting Process Post Placement Service Offer and Acceptance Manage Counter offer Process Negotiations Debrief Candidate and Client Prep Sheet To Candidate Matching Candidate And Clients Needs Customised Consulting Process 6

7 Methodology Around Customer Satisfaction Strict processes (Driven by CEO) Web based CRM tool Internally track ratios daily. Training & Up skilling (Hired dedicated trainer, D. Lewis 16 yrs. exp and trained 13 recruitment brands at once) Leadership and Mentorship Dedicated Customer Experience Executive Partnerships vs. Transactional = Common Goal through Mutual Benefit Operational Excellence Delight our customers Assist candidates with life changing decisions 7

8 Measuring Customer Satisfaction Candidates Post placement process Active Applicant Contact Weekly on-line surveys Testimonials Consultant KPA’s Referral – most successful sourcing methodology Client Post placement process CEO and Director follow up calls (During and after the process) Customer experience executive Referral business (Bi-monthly contact) Survey follow-up sent with invoices to clients. 8

9 Our Clients Our Clients Below is a list of some of our key clients. 9 First Rand Group Citi Bank ABSA Bank Telesure Group Alexander Forbes Zurich Hollard Insurance Bayport Financial Services AON Nedbank System 5 Austell Pharma Ozone Oxygen8 Standard Bank Three6five

10 Guarantees 10 Permanent Placements-Three Month Guarantee period Flexible & Contract-No guarantee is applicable as fees are billed in arrears

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