1. QAD Distributed Order Management

2. QAD Distributed Order Management
Agenda

3. Distributed Order Management Agenda
Opportunities and Challenges
The QAD Solution
Distributed Order Management in action
Opportunities and Challenges
Global Business Landscape
Global Commerce Challenges
The QAD Solution
Value and benefits
How it all works
A day in the life of the Customer Service Rep
Distributed Order Management in action

4. Business Intelligence
Manufacturing
Controls
Demand
Supply
QXtend
Schedules
Supplier
Supplier Self Service
EDI
Supplier Consignment
Customer Schedules
Customer Self Service
Customer Consignment
Shared Services
Compliance
Ware-housing
JIT/S
Lean
Distributed Order Mgmt
Purchasing
Forecasting
Supply Chain
Planning
Service, Support & Returns
Financials
Multi- National
Production
Business Intelligence
Enterprise
Extended Enterprise
Key:

5. Opportunities & Challenges
QAD Distributed Order Management
Opportunities & Challenges

6. Becoming a Demand-Driven Enterprise
Multi-Channel
Distribution Network
Fragmented Internal
System Landscape
Multi-Party
Fulfillment Network
Manufacturing Order
VAR
Distributor
VAR
MFG/PRO
eB2
Purchase Order
VAR T3
Custom T1 T2 T3 T2
Oracle
10.7 T3
Cust
Web
Distribution Order
Starting in the middle:
Extended organizations are dealing with the issue of multiple ERP and legacy systems. Many of these systems do not talk to each other and it is difficult to get complete information about a customer or inventory availability without having to manually track that information down (i.e. picking up the phone and calling another location).
Custom
Cust
SAP R/3 SD
Dist
OEM
Service Order
Dist
Source: AMR Research

7. Enterprise Order Management Requirements...
Enable customers, distributors and employees to easily place, change and track orders
Leverage enterprise data to process and fulfill orders
Simplify business processes

8. Distributed Order Management
The QAD Solution

9. QAD Enterprise Solution
Sonic Enterprise Service Bus
QAD Enterprise Solution
Distributed Order Mgmt
User Interface
XML/EDI
Distributed Order Management - Business Rules, X-ref
eB2.1
eB2.1
eB2.1
Asia/Pacific
Plant 1
Chicago
DC 2
New York
Plant 3
Seattle
BU 4
Paris
Plant 5
London

10. Managed Complexity Item/Customer Neutrality Global Credit Risk
Disparate Item numbers
Multiple Customer numbers
Global Credit Risk
Manage credit risk across the enterprise
Improved Visibility
Single access point to view all system orders
Heads-down or Managed Order Entry
Simplified Order Entry
Role-based order management
Define views and processes Sourcing across multiple sites
Sourcing Across Multiple Sites
PO/SO processing (EMT)
Financial aspects
Reduction in manual processes
Most global organizations are growing through acquisition. Because of this, they struggle with managing the multiple item and customer numbers that represent the same item or customer. It is very expensive to convert and train everyone on standard naming conventions.
These companies are looking at ways to reduce the number of locations that take orders as well as simplify they way they

11. Distributed Order Management Enterprise Solution
Centralized, rule and role-based order management system
Enables the enterprise to leverage real-time information in order to…
Receive and modify orders
Broker and source among participating business units
Maintain visibility throughout the order lifecycle

12. Distributed Order Management Results
Reduce Operating Costs – Eliminate manual processes, reduce error rates and exceptions, and efficiently execute distributed order fulfillment
Improve Visibility and Regulatory Compliance – Harmonize and provide visibility of enterprise customer orders, customer credit risk, and inventory
Improve Order Fill Rates – Access enterprise inventory and manage sourcing
Increase Customer Satisfaction – Provide customers with reliable order commitments and real-time order status
Reduce Operating Costs:
Eliminate manually checking multiple systems for available inventory across all locations
More accurate order promising (reduces expediting)
Aggregated customer information for easy access by customer service rep. saves time and increases the amount of calls that can be taken.
Improve Visibility and Regulatory Compliance:
Complete visibility of all enterprise orders in one view
Provide real-time visibility of customer credit risk & inventory across the enterprise
Elimination of manual processes reduces error rates
Improve Order Cycle Times:
Improved management of sourcing orders
Improved accuracy of promise date
Better communication with production facilities and partners

13. QAD Enterprise Solution
Distributed Order Mgmt
User Interface
Distributed Order Management - Business Rules, X-ref
Distributed Order Management core components
Order Management built for the internal Customer Service Representative (CSR)
Business rules for Ownership, Sourcing, Credit check
Data translation management from global to business unit
Order line independence for ship-to address, ship via, sourcing

14. QAD Enterprise Solution
Sonic Enterprise Service Bus
QAD Enterprise Solution
MFG/PRO Business Processes
Enterprise Material Transfer (enhanced)
Best Pricing, Freight, Global Tax Management
Consignment, ATP Enforcement, European Accounting
Currency Conversions
Trade Management
Consolidated invoicing (by global sales order)
eB2.1
eB2.1
eB2
Asia/Pacific
Plant 1
Chicago
DC 2
New York
Plant 3
Seattle
BU 4
Paris
Plant 5
London

15. QAD Enterprise Solution – Phase 1
Sonic Enterprise Service Bus
QAD Enterprise Solution – Phase 1
Distributed Order Mgmt
User Interface
XML
Distributed Order Management - Business Rules, X-ref
eB2.1
eB2.1
Plant 1
Chicago
DC 2
New York
Plant 3
Seattle
BU 4
Paris
Plant 5
London

16. QAD Enterprise Solution – Phase 1.1
Sonic Enterprise Service Bus
QAD Enterprise Solution – Phase 1.1
Distributed Order Mgmt
User Interface
XML
Distributed Order Management - Business Rules, X-ref
eB2.1
eB2.1
eB2
Asia/Pacific
Plant 1
Chicago
DC 2
New York
Plant 3
Seattle
BU 4
Paris
Plant 5
London

17. QAD Distributed Order Management
A day in the life

18. Distributed Order Management A day in the life
Flexible Sales Order Management
High-speed order entry
Managed order processing
Easy to navigate order inquiry and drill down
Flexible Sales Order Management
Built for the Customer Service Representative (CSR)
High speed order entry with automated ownership, credit check, sourcing
Exception processing with access to extended order data, inventory, credit, and overrides for ownership, sourcing
Easy to navigate order inquiry and drill down
Templates for segregation of duty
Data Harmonization and Rationalization
Enterprise Customer Credit
Credit check includes open orders and invoices
Access to Enterprise-wide order network

19. Distributed Order
Management
MFG/PRO

20. Distributed Order Management
Quick Order Entry
Distributed Order Management
CSR enters - Customer, PO, Items, Quantities, etc…
Flexible Sales Order Management
Built for the Customer Service Representative (CSR)
High speed order entry with automated ownership, credit check, sourcing
Exception processing with access to extended order data, inventory, credit, and overrides for ownership, sourcing
Easy to navigate order inquiry and drill down
Templates for segregation of duty
Data Harmonization and Rationalization
Enterprise Customer Credit
Credit check includes open orders and invoices
Access to Enterprise-wide order network
MFG/PRO

21. Distributed Order Management
Submit Sales Order
Distributed Order Management
SUBMIT
INITIAL/DRAFT
INITIAL
Sourcing/Ownership Rules
Submit
Credit Rule/Check
Broker Order(s) LA UK SO SO
Ack
Ack PO
Price, Freight, Tax, Credit
MFG/PRO
EMT Orders

22. Distributed Order Management Demo
Login demo
Password demoex

23. QAD Distributed Order Management
Roadmap

24. QAD Distributed Order Management Product Roadmap
Multi-channel support (CSS)
Configured Product support
Return Material Authorization (RMA) support
Workflow
Enhanced Alert Engine
Global Product Information Management (PIM)
Support for diverse ERP systems
Replenishment/VMI across the supply chain

25. Questions?