1. 1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Find TAC CC Solutions Fast with Search on Cisco.com Technical Support & Documentation Website

2. 2 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Technical Support & Documentation Website TAC CC Solutions via Search Use Cisco.com Search to locate over 3300 TAC Case Collection Solutions to common network issues. From the ‘logged in’ position put your keywords into the Search box.

3. 3 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Technical Support & Documentation Website TAC CC Solutions via Search For this demonstration, we used one-way voice in the Search box in the previous slide. When you get your Search results, look for those with [TAC Case Collection] at the end of the text.

4. 4 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Technical Support & Documentation Website TAC CC Solutions via Search Your TAC Case Collection solution will instantly appear.

5. 5 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Technical Support & Documentation Website 5 © 2003, Cisco Systems, Inc. All rights reserved. Cisco Technical Support Website 2005 STAR Award for Best Practices in Self-Service Cisco Technical Support Website ASP’s Year's Ten Best Web Support Sites of 2005. Web Support "Hall of Fame" for being named among the "Ten Best" for at least four years TAC CC via Search. One more way to help you find solutions fast on Cisco.com