1. California LifeLine Program Update
Low Income Oversight Board
February 27, 2013

2. California LifeLine Program Updates
CA LifeLine All Party Meeting – January 29, 2013
Third Party Administrator Transition
Catch-up Renewal Forms
Invalid Service Addresses
Implementation of Requirement – SSN/DOB
Compliance Requirements – FCC 12-11
Image Exchange Process
Opt Out – National Duplicates Database

3. Direct Application Process
Commission mandated a process to facilitate a faster enrollment process for CA LifeLine Applicants (Resolution T-17366) in July 2012.
Communications Division and the Third Party Administrator (Xerox) were given until November 1 to implement a process that allowed potential applicants direct contact with Xerox to circumvent the delays associated with mailing an application form back and forth.
Xerox proposed a number of solutions, and worked with the pilot team of carriers (Cricket, Nexus, Telscape Wireless and TC Telephone) to test and implement a solution.

4. Direct Application Process - continued
The DAP allows for point-of-sale, real-time applications
Applicants can be offered LifeLine benefits at the same time they sign up for in-store service
The carrier employee submits the applicant’s basic information (name, address, phone number) to Xerox in a meta-data file.
The Xerox database does a real-time check to ensure the applicant does not already have a LifeLine subsidy with another carrier.
If the applicant passes the duplicates check, an application form is ed back to the carrier with the basic applicant information already filled in. This usually takes less than 60 seconds.
The applicant can either take the form home, fill it out and mail it back, or they can bring their supporting documentation back to the store and the carrier would the completed package to Xerox.

5. Direct Application Process - continued
Current statistics for the DAP program to date:
A total of 5,141 transaction. Of those:
3,484 application requests
1,252 approved for LifeLine
2,056 pending a decision
578 correctible denials sent
144 denials
32 disconnected
The balance of the transactions are customer transfers or reconnections
Cricket is the only carrier currently using DAP.
Nexus hopes to be fully in production within 2-4 weeks
TC Telephone plans to implement DAP within 30 days
Telscape is pending on an IT review
Virgin Mobile (Assurance) is reviewing the Specifications Document

6. Enhanced Lifeline
According to USAC, there were an average of 615 tribal Lifeline customers in California in 2012
Communications Division is finalizing a Specifications Document that will allow LifeLine customers living on federally recognized tribal land to certify for the additional benefits by simply filling in a bubble on the form.

7. Contact Information
Benjamin Schein – LifeLine Implementation
(415)
Michaela Pangilinan – LifeLine Outreach
(415)
RHA, Inc. (Outreach Contractor) – Vanessa Anderson
(559)
Consumer Affairs Branch
(800)
Xerox State and Local Solutions, Inc. (LifeLine Public Call Center)
(866) – English (866) – Korean
(866) – Spanish (866) – Vietnamese
(866) – Lao/Hmong (866) – Chinese
(866) – Khmer (866) – Japanese
(866) – Tagalog 7 7