1. © 2010 Delta Business Solutions Inc. All Rights Reserved © 2010 Delta Business Solutions Inc. All Rights Reserved THE GOOSE THAT LAYS GOLDEN EGGS Customer-Driven Alliance

2. © 2010 Delta Business Solutions Inc. All Rights Reserved Creating A Distinct Market Advantage

3. © 2010 Delta Business Solutions Inc. All Rights Reserved The Cheese Moves All The Time

4. © 2010 Delta Business Solutions Inc. All Rights Reserved

5. © 2010 Delta Business Solutions Inc. All Rights Reserved Opportunity!!!

6. © 2010 Delta Business Solutions Inc. All Rights Reserved In a period of rapid change, the only ones who survive are those who innovate and create change. --Peter Drucker

7. © 2010 Delta Business Solutions Inc. All Rights Reserved Travel Agencies

8. © 2010 Delta Business Solutions Inc. All Rights Reserved Video

9. © 2010 Delta Business Solutions Inc. All Rights Reserved Synergy Businesses that ally with each other bring more value to their customers than either one alone could bring.

10. © 2010 Delta Business Solutions Inc. All Rights Reserved 25 years of change in property claims

11. © 2010 Delta Business Solutions Inc. All Rights Reserved Draft Authority

12. © 2010 Delta Business Solutions Inc. All Rights Reserved Computer Estimation

13. © 2010 Delta Business Solutions Inc. All Rights Reserved Carrier Repair Programs Growth 19802004 Property Adjusters60,00028,000 $ Volume in Claims 1.2 Billion5.4 Billion Work Load300 CPY2000CPY

14. © 2010 Delta Business Solutions Inc. All Rights Reserved

15. © 2010 Delta Business Solutions Inc. All Rights Reserved Substantial Carrier Advantages

16. © 2010 Delta Business Solutions Inc. All Rights Reserved Home Owners

17. © 2010 Delta Business Solutions Inc. All Rights Reserved CUSTOMER MORTGAGE COMPANY NEEDNEED HO3 POLICY State Farm Travelers Chubb Safeco Agent The Problem! You Don’t Even Need An Agent

18. © 2010 Delta Business Solutions Inc. All Rights Reserved Media Advertising All insurance ad spending: $3.5 billion Geico & Progressive’s share:$1.9 billion

19. © 2010 Delta Business Solutions Inc. All Rights Reserved Auto Insurance Drivers?  Save Money  Better Coverage  Better Customer Experience

20. © 2010 Delta Business Solutions Inc. All Rights Reserved Media Advertising An Agent That Cares A Claims Process That Will Take Care Of You

21. © 2010 Delta Business Solutions Inc. All Rights Reserved Mrs. Jones

22. © 2010 Delta Business Solutions Inc. All Rights Reserved Agent Alliance Enhanced Claims Service: – Questionable claims – Deductible controls Savings Beyond Policy $: – Prevention – Preparedness – Small claims assistance Defined Customer Experience: – Critical help – Critical contact – Claims controls

23. © 2010 Delta Business Solutions Inc. All Rights Reserved 3 Big Targets 1.Powerfully create loyalty between clients and agents 2.Establish a basis to build personal interaction that follows the market trends in internet and video 3.Create a purpose for referrals

24. © 2010 Delta Business Solutions Inc. All Rights Reserved Loyalty Expectations RealityEXPERIENCE

25. © 2010 Delta Business Solutions Inc. All Rights Reserved Market Trends

26. © 2010 Delta Business Solutions Inc. All Rights Reserved Buzz

27. © 2010 Delta Business Solutions Inc. All Rights Reserved Build the Alliance