2. Topics Video Lecture # 3 What is “e” strategy – setting the context of eMarketing for this class A Model for eMarketing Strategic Analysis eMarketing Strategy Template For This Class

3. Learning Objectives Today Understand how eMarketing strategy fits in with a company’s overall strategy Learn how to follow an appropriate strategy process model for e-business Apply tools to generate and select e-business strategies

4. Topic 1: Setting the Context What is eMarketing Strategy How is Emarketing Strategy related to overall corporate activities and what we will NOT cover in this class

5. First - Alternative Definitions of Strategy What is strategy? 1.‘Defines how we will meet our objectives’ 2. ‘Sets allocation of resources to meet goals’ 3. ‘Selects preferred strategic option to compete within a market’ 4. ‘Provides a long-term plan for the development of the organization’.

6. What is “e” Strategy? E-commerce eMarketing E-business Corporate Business Strategy

7. YES We Consider - Sell-Side eMarketing / E-CRM Strategy Sell-side eMarketing is a channel strategy Our e-commerce strategy defines how we should –Hit our channel leads and sales targets –Communicate benefits of using this channel –Prioritize products available through channel –Prioritize audiences targeted through channel –Select partners for this channel NOT ADDRESSED IN THIS CLASS! Buy-Side E-Commerce Strategy or E-Supply Chain Management Strategy Buy-side e-commerce strategy is about maximizing operational efficiencies while improving customer service quality

8. NOT ADDRESSED IN THIS CLASS! Buy-Side E-Commerce Strategy or E-Supply Chain Management Strategy Buy-side e-commerce strategy is about maximizing operational efficiencies while improving customer service quality Operational efficiency KPIs should drive our strategy Our buy-side e-commerce strategy defines how we should –Automate internal processes –Link internal resource management systems with external purchasing systems –Prioritize suppliers/partners collaborating using this channel –Prioritize applications for E-SCM – create a roadmap Involves selection of appropriate strategic partners.

9. Relationship between e-business strategy and other strategies Setting the Context:

10. Management Issues How does e-business strategy differ from traditional business strategy? How should we integrate e-business strategy with existing business and information systems strategy? How should we evaluate our investment priorities and returns from e-business?

11. Topic 2: eMarketing Strategic Analysis What is the situation in/out-side our company now? What could the situation be in/out-side our company in the future?

12. Levels of e-Business

13. Strategic options for a company in relation to the importance of the Internet as a channel Internal Situation Analysis

14. A generic strategy process model

16. Figure 5.17 Matrix for evaluating e-business strategy alternatives Source: E-consultancy (2008a)

17. Grid of product suitability against market adoption for transactional e-commerce (online purchase) Situation Internal & External Analysis

18. Topic 3: eMarketing Strategy Template For This Class A quick overview of the eMarketing strategy framework we will use for all of the cases presented and analyzed by students in this class.

19. Focus of our workshops

20. Thank you – end of video lecture # 3 Be sure to check the class website for a quiz associated with this lecture and perhaps a discussion question.