1. NEWHAM KICKSTART PROJECT

2. Why change to e-commerce? Evolutionary Change driven by technology Your Buyers are Changing all implementing e-Procurement Your Business is under threat and the early birds are already getting the worms Evolutionary Change driven by technology Your Buyers are Changing all implementing e-Procurement Your Business is under threat and the early birds are already getting the worms

3. What do you need for e-commerce? A Basic PC This technology will work with most computers An Internet Connection Broadband is not essential, but it helps! An Email Address A simple, free email address such as one from BT or Freeserve will suffice A Basic PC This technology will work with most computers An Internet Connection Broadband is not essential, but it helps! An Email Address A simple, free email address such as one from BT or Freeserve will suffice

4. What is Kickstart?  A scheme originally developed by Bristol Council and @UKPLC to encourage local SMEs to trade online  Brings together local government with business training and support organisations in a joined-up initiative:  A Kickstart team is created within the Council to contact local companies  They are invited to workshop at local College to set up own e- commerce sites - there and then!  Business change support by Ufi/learndirect, local Chamber of Commerce etc  Telephone help-desk, @Assistance available  A scheme originally developed by Bristol Council and @UKPLC to encourage local SMEs to trade online  Brings together local government with business training and support organisations in a joined-up initiative:  A Kickstart team is created within the Council to contact local companies  They are invited to workshop at local College to set up own e- commerce sites - there and then!  Business change support by Ufi/learndirect, local Chamber of Commerce etc  Telephone help-desk, @Assistance available

5. Newham Kickstart Project Aims  To increase the number of local businesses using modern e-trading methods  To increase the number and percentage of Newham-based suppliers trading with Newham- based public sector agencies  To promote local awareness of the benefits of the types of e-trading available to them and their customers  To increase the number of local businesses using modern e-trading methods  To increase the number and percentage of Newham-based suppliers trading with Newham- based public sector agencies  To promote local awareness of the benefits of the types of e-trading available to them and their customers

6. Partners in the Project  Newham Council (project sponsor)  Kickstart Project Team  Newham College of Further Education and Ufi/learndirect  Newham Chamber of Commerce  Sunflower Resources  @UKPLC  Newham Council (project sponsor)  Kickstart Project Team  Newham College of Further Education and Ufi/learndirect  Newham Chamber of Commerce  Sunflower Resources  @UKPLC

7. Why East London Online?  Business is no respecter of Council boundaries and the new technology is making this even more the case  Newham is committed to playing a leading part in stimulating skills, jobs and economic growth across the whole East London community to which it belongs  Business is no respecter of Council boundaries and the new technology is making this even more the case  Newham is committed to playing a leading part in stimulating skills, jobs and economic growth across the whole East London community to which it belongs

8. Kickstart Offer  Free basic entry level e-commerce website on EastLondononline portal  Usual cost £48.00 per annum  First 100 companies only  Free broadband and online training courses from Newham College of Further Education (subject to conditions)  Loan of PC, if required (subject to conditions)  Free support from local agencies  Free basic entry level e-commerce website on EastLondononline portal  Usual cost £48.00 per annum  First 100 companies only  Free broadband and online training courses from Newham College of Further Education (subject to conditions)  Loan of PC, if required (subject to conditions)  Free support from local agencies

9. Broadband Offer  To qualify for re-imbursement of Broadband line rental charges (max £25.00/month), complete one course per month (around12 hours/month of study)  To qualify for a loan computer, enrol for the suite of IT courses that make up the European Computer Driving Licence (ECDL):  Word Processing, Spreadsheets, Database, PowerPoint, Information and Communication, Concepts of Information Technology  90hrs of study - can be easily completed over a 7-month period at 1 module per month  To qualify for re-imbursement of Broadband line rental charges (max £25.00/month), complete one course per month (around12 hours/month of study)  To qualify for a loan computer, enrol for the suite of IT courses that make up the European Computer Driving Licence (ECDL):  Word Processing, Spreadsheets, Database, PowerPoint, Information and Communication, Concepts of Information Technology  90hrs of study - can be easily completed over a 7-month period at 1 module per month

10. Broadband Offer  You can also go for a higher recognised qualification: MOS (Microsoft Office Specialist)  There are a total of 5 modules for MOS  Complete these successfully and the loan PC becomes yours to keep  You also get a further 5 months of BB re-imbursements  You can continue to receive BB re-imbursements after the initial 12 months by continuing your learning in areas other than IT  Choose a course from: Management, Customer Services, etc. See course list  You can also go for a higher recognised qualification: MOS (Microsoft Office Specialist)  There are a total of 5 modules for MOS  Complete these successfully and the loan PC becomes yours to keep  You also get a further 5 months of BB re-imbursements  You can continue to receive BB re-imbursements after the initial 12 months by continuing your learning in areas other than IT  Choose a course from: Management, Customer Services, etc. See course list

11. e-Commerce website  Service provided by @UK PLC

12. Setting up an online catalogue with @UK PLC could not be easier From scratch From a database or accounts package such as Sage, Excel, or an existing catalogue Your catalogue can contain product or service-based items From scratch From a database or accounts package such as Sage, Excel, or an existing catalogue Your catalogue can contain product or service-based items

13. What an entry in your catalogue looks like A basic catalogue entry, displaying product details, codes and prices.

14. What an entry in your catalogue looks like If you offer a service the the listing shows the buyer a ‘request info’ button rather than ‘order’

15. Editing your listing is straightforward All of the information on your listing can be viewed or edited from this central page.

16. A typical listing A typical listing features a homepage, contact page, and product or service catalogue. You can upload images or logos for your listing.

17. Edit your listing online Simply click ‘edit’ and make your changes – your listing will be updated in 5 to 10 minutes

18. A product listing page This is where your product or service range is listed, along with a short description of each product.

19. Change the look and feel of your listing You can change the design of your listing by choosing from a number of professionally designed templates.

20. Ecommerce options You can choose how you receive orders and what methods of payment you accept (e.g. online banking).

21. The order process Order is created checks your catalogue entry gains authorisation returns approved order Enters details into accounts package if required Order is created checks your catalogue entry gains authorisation returns approved order Enters details into accounts package if required

22. Order or quote notification by email Full details of your orders/quotes are sent to you via e-mail.

23. Payment by credit card/ account If you have online banking, transactions will occur as soon as orders are placed.

24. Your e-Invoice and delivery note  The invoice will be created instantly using the @Ukplc system, or can be automatic from your accounts package  The purchaser can also view this invoice online at any time.  The invoice will be created instantly using the @Ukplc system, or can be automatic from your accounts package  The purchaser can also view this invoice online at any time.

25. All invoices are accessible online The latest transactions page makes it easy to quickly view recent invoices.

26. More management information to help you manage the changing business environment Graphs of sales per month allow you to quickly spot trends

27. Keep track of general statistics Information such as total number of customers and total number of transactions is instantly available

28. Referer tracking Referer tracking allows you to keep track of the success (or failure!) of any advertising strategies

29. Visitor statistics Keeping a record of visitors to your website allows you to measure how popular your site is.

30. Developing new business East London Online @Schools @Devon @Health @Dorset @Music Over 80 more authorities in negotiation with @UK PLC at present East London Online @Schools @Devon @Health @Dorset @Music Over 80 more authorities in negotiation with @UK PLC at present Your company

31. The Costs To You Alpha 1 ecommerced product £48 p/a * 5Live25 ecommerced products £96 p/a 200e200 page ecommerced catalogue£240 p/a 2000e2000 page ecommerced catalogue£480 p/a Set-upone-off charge (where required)£130 * Free to first 100 companies Alpha 1 ecommerced product £48 p/a * 5Live25 ecommerced products £96 p/a 200e200 page ecommerced catalogue£240 p/a 2000e2000 page ecommerced catalogue£480 p/a Set-upone-off charge (where required)£130 * Free to first 100 companies

32. What you get for your money Security e-Invoicing Customer database Account management Multi Level Pricing Hosting Sage Line 50 Integration Security e-Invoicing Customer database Account management Multi Level Pricing Hosting Sage Line 50 Integration Online catalogue editing Detailed statistics Traffic and purchase tracking Multi-currency VAT Calculation Integration with Merchant accounts Online catalogue editing Detailed statistics Traffic and purchase tracking Multi-currency VAT Calculation Integration with Merchant accounts

33. Benefits to you MORE BUSINESS! MORE BUSINESS! Can be used as core website, www.yourfirm.com Trade with other businesses/general public Trade with new departments in the council Trade with the other councils Trade with other large companies Trade with other public sector organisations Can be used as core website, www.yourfirm.com Trade with other businesses/general public Trade with new departments in the council Trade with the other councils Trade with other large companies Trade with other public sector organisations

34. NEWHAM KICKSTART PROJECT