2. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 1 Session Overview PROGRAMME MANAGEMENT An Overview of Best Practice Peter Mystris PMP Portfolio Manager: Global Services - Strategic Outsourcing IBM UK Ltd. Committee member: ProgM – the Programme Management Special Interest Group.

3. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 2 Session Overview Definitions The UK Government Interest Organisational Issues – Matrix Management Programme Support Offices Project Selection and Benefits Management Programme Planning & Control Sources of Further Information

4. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 3 Programme management is the co-ordinated management of a portfolio of projects that change organisations to achieve benefits that are of strategic importance. (OGC) Managing Successful Programmes (MSP) The Stationery Office Definitions

5. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 4 Programme planning is the planning and monitoring of a portfolio of projects

6. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 5 Session Overview Definitions The UK Government Organisational Issues Programme Support Offices Project Selection and Benefits Management Programme Planning & Control Sources of Further Information

7. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 6 The Government Prime Minister has instructed all Government agencies –To maximise delivery of benefits through programme management –To open a Programme Management Centre of Excellence –Office of Public Sector Reform (OPSR) –Improving Programme and Project Delivery (IPPD) –To use the Gateway Reviews for Procurement Programmes

8. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 7 Session Overview Definitions The UK Government Organisational Issues Programme Support Offices Project Selection and Benefits Management Programme Planning & Control Sources of Further Information

9. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 8 Functional Teams Specialist teams like: Software Hardware Communications Documentation Installation Testing Specialist Groups Centres of Excellence Regular Work + Project Work Delegation and Loan Team Leader

10. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 9 Functional Teams The Project Workload Delegation and Loan Team Leader

11. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 10 Delegation A work package is DELEGATED by the Project Manager to the Team Leader A Work Package: work by one team on one project Team Leader

12. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 11 Joan is LOANED to a project team by the Team Leader The Project Team Loan Team Leader

13. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 12 Delegation Defined work package Timescale Inputs Outputs Budget Team Leader requests & receives updates from team members. Loan A Person with a skill Start and End Dates % of their time Project Manager requests and receives updates from team members.

14. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 13 Session Overview Definitions The UK Government Organisational Issues Programme Support Offices Project Selection and Benefits Management Programme Planning & Control Sources of Further Information

15. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 14 The KPMG Programme Management 2002 survey Focused on the importance of the programme office The global research covered all industry sectors, with 50% of participants from the UK. Almost two thirds of participants experienced a failed project within the previous 12 months 98% of organisations with a mature programme office reported a 100% project success rate

16. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 15 Programme and Project Support Offices Wide Spectrum of Functions Travel agency Standards and Guidelines Advice Standards and Guidelines Police Planners and Technicians Programme ‘owners’ Centres of Excellence - delivery focus PPSO Special Interest Group ISEB Qualification – 2 level 2 books by David Marsh

17. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 16 Session Overview Definitions The UK Government Organisational Issues Programme Support Offices Project Selection and Benefits Management Programme Planning & Control Sources of Further Information

18. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 17 Benefits Management Doing the right thing is just as important as doing things right! Too many initiatives Conflicting initiatives Unaligned initiatives Whims Limited people to execute initiatives A limit on their ability to absorb change Most Organisations suffer from: Doing the right things, right, is the best of all

19. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 18 The Value Path Projects create deliverables Programmes combine deliverables to create capabilities Organisations utilise capabilities to derive Benefits Taking one project and one benefit is an over simplification! Projects Deliverables Programmes Capabilities Benefits

20. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 19 Programmes, Projects & Benefits Many Projects Each ProgrammeMany Benefits

21. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 20 Why do we need it? Because a significant proportion of projects: fail to deliver their business benefits, or fail to demonstrate delivery of benefits through poor use of metrics Gartner Research: Do Programmes Deliver Benefits? Do companies measure benefits? yes Do some no deliver benefit 25% deliver no benefit 75% Forrester’s 2001 research tells a similar story, stressing that “[Programme] Prioritisation tops the list of CIO’s challenges”

22. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 21 Defining A Programme Mandate – a written statement Owner and / or Sponsor(s) A list of Benefits each with: ‘No Change’ cost or income levels over time ‘Post Change’ cost or income levels over time Strategic Alignment type or measures: KPI’s? Resource Requirements and Costs Risk Estimates (schedule, cost, benefit) Evaluation time span

23. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 22 Executive Management

24. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 23 Executive Management

25. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 24 Session Overview Definitions The UK Government Organisational Issues Programme Support Offices Project Selection and Benefits Management Programme Planning & Control Sources of Further Information

26. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 25 Consolidated Model Central Database Local Project Plan

27. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 26 Direct Update Model Programme Manager Project Manager Team Leader Team Member

28. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 27 Summary Programme Management is a technique coming into wide use Public and Private Sectors For Business Change a new era is emerging focussing the benefits that projects deliver For all programmes a new approach to planning and control is emerging.

29. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 28 Further Sources ProgM - The Programme Management Special Interest Group –Register for Newsletter and invitations –The Project Selection and Benefits Management Initiative –Free Evening events and other Conferences –The Programme Management website www.e-programme.com Office of Government Commerce www.ogc.gov.uk/index.asp?id=38

30. Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 29 Good Luck with your programmes and your projects