1. 2012 Citizen Survey results Background Implementing Our Vision Action Chart Key Drivers Areas of Significant Change Trends over Time What’s Next?

2. Background 10 th year – National Citizen Survey Customized for City, developed with staff Mailed to 1,200 randomly selected households 426 responses – 39% response rate Reflects Palm Coast’s demographic composition 5% margin of error – plus or minus

3. Implementing Our Vision Tool for monitoring citizen feedback, trends Last year: part of Five-Year Progress Report and Budget Report Identifies strengths and weaknesses Helps City plan, allocate resources – for improved services, enhanced civic engagement, greater quality of life and stronger public trust Strategic Action Plan – Budget Process

4. Approaching the Data Benchmarks the City to 500 communities across in U.S. 26% are located in the South 34 cities and counties in Florida Eight Focus Areas: Significant statistical changes (>7 %) from year-to-year Geographic analysis by Council District – first time Community QualityCommunity Design Environmental SustainabilityPublic Safety Recreation and WellnessCommunity Inclusiveness Civic EngagementPublic Trust

5. Action Chart – Key Drivers 12 Above the Benchmark 3 Below the Benchmark 14 Similar to the Benchmark 29 Services

6. Action Chart – Key Drivers Rating increase Rating decrease

7. Rating Public Service

9. Quality of Life

10. Most Favorable: Cleanliness Overall Appearance Air Quality Least: −Shopping −Cultural activities −Employment

11. Statistically Significant Changes POSITIVES: Availability of Child Care15 % Ease of Car Travel14 % Affordability of Health Care11 % City Website Usage11 % Amount of Public Parking11 % Traffic Flow on Major Streets10 % Opportunity to Participate in Community Matters10 % Services provided by State Government10 % Street Lighting9 % Traffic Signal Timing9 % Preservation of Open Space9 % Availability of Affordable Housing9 % Code Enforcement8 % Animal Control8 % Public Schools8 % Ambulance/Emergency Medical Services8 % Sense of Community8 % Palm Coast as a Place to Raise Children8 % NEGATIVES : Retail Growth Seen as Too Slow9 % Overall Rating of City Employees9 %

12. Ratings of City Employees

13. Economic Sustainability & Opportunities

14. Residents were asked to reflect on their economic prospects in the near term. Twenty percent expected that the coming six months would have a “somewhat” or “very” positive impact on their family.

15. Population Growth rated as ‘too fast’

16. Parks & Recreation

17. Transportation

19. Code Enforcement & Animal Control

20. Public Safety

22. Public Information

23. Environmental Sustainability

24. Resident recycling was much greater than recycling reported in comparison communities.

25. Custom Question 1: City Hall – Rent or Own?

26. Custom Question 2: Using Businesses/Services outside Palm Coast

27. Custom Question 3: Recruiting new Job Opportunities

28. Next Steps

29. Questions