2. CORE 1: PROJECT MANAGEMENT Overview

3. TECHNIQUES FOR MANAGING A PROJECT Communication Skills Active Listening Mirroring Paraphrasing Summarizing Clarifying Questions Motivational Responses Conflict Resolutions Negotiation Skills Interview Techniques Team Building Project Management Tools GANTT Charts Funding Management Plan Journal and Diaries Communication Management Plan Social and Ethical Issues The Work Environment Security of Data / Info Copyright Issues

4. UNDERSTANDING THE PROBLEM Requirement Report Primary Consumable at the stage The primary aim of this first stage of the SDLC is to determine the purpose and requirements of a new system. How do we determine the requirements? Interview USERS Interview participants Analyze Existing System Systems Analyst Requirement Prototype

5. PLANNING In the second stage of the traditional SDLC the aim is to decide which solution, if any, should be developed. Feasibility Study Primary Consumable at the stage TECHNICAL Feasibility SCHEDULE Feasibility FINANCIAL Feasibility OPERATIONAL Feasibility Choose a System Development Approach Traditional Outsourcing Prototyping Customization Participant Development Agile Methods

6. DESIGNING This stage is where the actual solution is designed and built. This includes describing information processes and specifying system resources (participants, data/info, IT) to perform these processes. System Tools for understanding, explaining and documenting the operation of a system Context Diagrams Data Dictionaries Data Flow Diagrams Decision Tree’s Decision Tables Storyboards Designing the Information Technology Having used design tools to model the systems treatment of data into information it is now important to choose the Information Technology that will be involved. The ability of a system’s hardware and software to perform information processing is crucial.

7. IMPLEMENTING The fourth stage of the SDLC is where the new system is installed and commences operation. The old system ceases operation and is replaced with the new. Usual Steps for Implementation Installing network cabling and outside communication lines Acquiring and installing new hardware and software Configuring the new hardware Installing and configuring the software Converting data from the old system to the new Training users and participants Conversion Methods Direct conversion Parallel conversion Phased conversion Pilot conversion Implementing Training for Participants and Users Traditional Group Training Peer Training Online Tutorials Operation Manuals

8. TESTING, EVALUTING AND MAINTAINING The final stage of the SDLC commences with formal testing of the operational system to ensure it meets the needs specified in the requirement report. Acceptance Testing Volume Data Simulated Data Live Data Trialing and Using the Operation Manual Ongoing Evaluation to monitor Performance Financial Performance Monitoring Technical Performance Monitoring Maintaining the System to ensure it continues to meet Requirements 1.Regular Maintenance 2.Repairs when faults occur