1. FRAMEWORKS and TECHNOLOGIES

2. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Examples of success story ….….

3. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal

4. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Key buzz words Pure Play (Amazon) vs Brick & Click (Sears)Pure Play (Amazon) vs Brick & Click (Sears) Participants in the relationshipParticipants in the relationship – B2C (Amazon) – B2B (Dell) – C2C (eBay) – G2C Sell-Side, Buy-SideSell-Side, Buy-Side Before the transaction, transaction itself, after the transactionBefore the transaction, transaction itself, after the transaction Internet Vs Non-Internet ECInternet Vs Non-Internet EC

5. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Pre-Internet Representation ERP CRM Buying Other Firm ERP CRM Buying Other Firm C C C C

6. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Post-Internet Representation ERP CRM Buying Other Firm ERP CRM Buying Other Firm C C C C E-markets B2B Portal and B2C Market E-markets C2C

7. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Network enterprise ERP CRM Buying Other Firm ERP CRM Buying Other Firm C C C C ERP CRM Buying Other Firm

8. Technology as a factor for change Technologies that are making e- business possible

9. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal « Teckie » terminology « Teckie » terminology Internet (interlink the network)Internet (interlink the network) TCP/IP (transmission control protocol / internet protocol)TCP/IP (transmission control protocol / internet protocol) E-mailE-mail FTP (File transfer protocol)FTP (File transfer protocol) HTTP (hypertext transfer protocol)HTTP (hypertext transfer protocol) WWW (world Wide Web) WWW (world Wide Web) HTML (Hypertext markup language) HTML (Hypertext markup language) Browser (Mosaic) Browser (Mosaic) Search engine (Yahoo, Googles, …) Search engine (Yahoo, Googles, …) Java, Java Beans, Java Server Pages Java, Java Beans, Java Server Pages P2P (file sharing) P2P (file sharing) XML XML Web service Web service

10. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Characteristics of the Internet ReachReach Flexible device and easy to useFlexible device and easy to use PersonalizationPersonalization InteractivityInteractivity Asynchronous communicationAsynchronous communication Encyclopedic NatureEncyclopedic Nature “ Indexable ” and searchable“ Indexable ” and searchable Media RichnessMedia Richness

11. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Change in information systems Transformation of the hardware industryTransformation of the hardware industry – Moore’s law – Component architecture ERP systemERP system – Intergrated data base Customer Relationship ManagementCustomer Relationship Management Electronic data interchange (EDI)Electronic data interchange (EDI)

12. HEC MONTRÉAL – MBA 53-751-02 E-Commerce Jacques Robert & Jean Talbot, HEC Montréal Logistic Order managementOrder management FurfillementFurfillement Inter-city deliveryInter-city delivery « Last-mile »« Last-mile »