1. An Analysis of Intra Airport Transport From A User’s Perspective Allison Davis December 5, 2002

2. Overview Motivation Components of High Quality Intra Airport Transport Boston’s Logan Shuttle Newark’s AirTrain

3. Motivation Increasing demand for travel + Varied users + Scale of airport complexes High Quality Intra Airport Transport

4. Components of High Quality Intra Airport Transport Ease of use Capacity Service time Connectivity User costs

5. Boston’s Logan Shuttle

6. Boston – Ease of Use Congestion External station Poorly labeled directory Indistinguishable routes ADA accessible Difficult boarding

7. Boston – Capacity and Service Time Vehicle capacity reached during peak periods System capacity sufficient 24/7 operation No published frequencies Variable waiting time Impacted by congestion

8. Boston – Connectivity and User Costs Connects to subway, parking, water shuttle No connection to rental cars or on airport hotels Limited connectivity to employee destinations Free

9. Boston - Recommendations Expand service to include on airport hotels and rental car companies Add passenger information at each stop Low floor or kneeling buses Analysis extension of service to include remaining employee destinations

10. Newark’s AirTrain

11. Newark – Ease of Use Plenty of signage One station per passenger building/parking area One route Employee help prevalent Clear map Waiting times posted Accessible by elderly, disabled and other passengers

12. Newark – Capacity and Service Time Vehicle capacity reached during peak periods System capacity sufficient 24/7 Operation Arrives every 3 minutes between 4:30am and midnight; every 15 minutes other times Waiting time is provided in stations

13. Newark – Connectivity and User Costs Connects to some parking, NJTransit and Amtrak rail station, rental cars and hotel vans Limited connectivity to employee destinations Free for airport users Included in NJTransit/Amtrak ticket price

14. Newark - Recommendations Inflexible  Modifications Capital Intensive Extensions to employee destinations Increase capacity