1. Department of Posts Overview of IT Modernisation Project
4.1

2. SCOPE India Post IT 2012 is a Rs 4909 Cr Project
This includes Operating expenses for 5 years
Project was approved by CCEA on 22nd Nov 2012
Project will be implemented thru eight RFPs
FSI----POSB, PLI & Enterprise Content Mgmt System (is a Mgmt Tool, Integrates silos & Info Content in silos to give a unified picture)
CSI---POS, Daily Account, Call Center, Help Desk, HR & A/c, Mail & Logistics, Business Process Mgmt & Workflow, Business Intelligence, Brain of the Postal System which integrates all SIs
RSI—MGNREGA, POSB, eMO , application for rural device
Rural Hardware ,30,000, Laptop, HH Device, Smart Card Reader, Solar Panel, Battery with Backup, Thermal Printer, Biometric Reader
Data Center & Disaster Recovery Center
NSP-----Primary & Secondary
Mail Office Hardware Including 15,000 Postman Handheld Device
Change Management
4.1

3. COMPUTERISATION STATUS
All Departmental Post Offices provided with computers : 24,969
Total no. of GDS POs to be computerized in the IT Project : 1,30,000
4.1

4. India Post 2012 Vision How Vision 2012 Helps ?
100% post offices computerised / networked
IT based products are more attractive to today’s customers
Scope for business expansion & revenue growth
Multitude of new/improved products/ facilities (e.g. eGovernance, Rural ICT, Cash Ttransfer, SS Payments, eCommerce, NEFT, RTGS, ATMs, CBS, Anytime-Anywhere Banking, Net Banking, Mobile Banking etc
Rural customer transactions will be more transparent, secure and less cumbersome
India Post Employees proud to be part of tech driven organisation at par with the best in industry, banking and financial services
Offer New Products and Services
Empower Rural
Infrastructure
Increase Market Share and Revenues
Deliver Improved & Consistent Customer Service
Drive high Employee satisfaction
To Be A Technology Enabled,
Self Reliant Market Leader 4

5. Overview of IT Solution
Customer Interaction Channels
Rural ICT* Solution
Setting up IT Infrastructure – Data Centre / Connectivity
Web Portal
(e-Commerce)
Mobile Banking
ATMs
Call Centre
Mail & Retail Operations
Postal Banking
Postal Life Insurance
HRMS & Payroll
Finance & Accounts
MIS Reporting / Business Intelligence / IT Security
India Post Data Warehouse
*Information & Communication Technology

6. Project Overview Network connectivity to all Departmental Post Offices
Infrastructure
Network connectivity to all Departmental Post Offices
Shared Data Centre for hosting applications
Mail Office Hardware
Data Centre Facility RFP
Network Integrator RFP
MoH RFP
Postal banking and insurance services
Mail Operations & Logistics
ERP solutions for F&A ,HR & Payroll.
Customer Interface- ATM, Call Center, Portal
Reporting and Analysis to assist in decision making
Applications
FSI RFP
Core SI RFP
Rural Systems
Rural handheld devices
MGNREGS, eMO /iMO applications
All the other Postal, Financial and e-Commerce services on the rural device
RICT –SI RFP
RICT-RH- RFP
People Management
Enabling change and stakeholder engagement
Training, re-skilling,
Capacity building to facilitate new processes and process changes
Change Management RFP

7. Benefits to Government
Impact Areas
Countrywide financial inclusion particularly in rural areas
Effective delivery of MGNREGS DBT, & Social Security Schemes
Faster , transparent and more reliable postal services
Faster and Transparent financial services
Multiple channels of access for customer like ATM, mobile banking, net banking, NEFT, RTGS
Last Mile IT network connecting more than 1,55,000 post offices
Improved delivery of Govt. schemes in Rural Areas
Improved quality of service
Reduction in operations cost
New products and services based on IT enablement
Faster and better decision making based on on-line data availability
Benefits to
Citizens
Benefits to Government
Benefits to
DoP

8. Current RFP Status RFP Name Status Remarks Financial System Integrator
Project Kicked off on 28th Sep’12 and Vendors On-board
FSI – Infosys
NI – Sify
CM - TCS
Network Integrator
Change Management
Data Center Facility
Data Center completed & handed over on
DC - Reliance
Rural System Integrator (RSI)
Contract signed but T to be synchronized with RH
RSI - Infosys
Rural Hardware (RH)
Being re-tendered
Core System Integrator (CSI)
Project kicked off on
CSI – TCS
Mail Operations Hardware (MOH)
RFP under evaluation
4.1

9. Project Timelines Implementation Phase O&M Phase 2012 2013 2014 2015
RFP
Completion
Date
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023 Q1 Q2 Q3 Q4 H1 H2 CM
Jul’
RSI
May’
FSI
Feb ’ 2019 
CSI
May’ 2019  RH
Apr’ 2019  NI
Jul’ 2019 
DCF
 Mar’ 2018
MoH
Nov’ 2018 
Implementation Phase
Implementation Phase
O & M
Implementation Phase
O & M
Implementation Phase
O & M
Implementation Phase
O & M
Implementation Phase
O & M
Implementation Phase
O & M
O & M
Implementation Phase
O&M Phase
4.1

10. Implementation Phases & Roll out plan
Project phases: The entire project to be implemented in three phases in the following manner:
Pilot Phase
Phase 1
Phase II
Pilot Phase:
8 Pilot circles identified for the roll out of Pilot phase, namely-
Assam UP
Rajasthan
Maharashtra
Karnataka
Tamil Nadu
Delhi
AP Circles
The Pilot stage would be rolled out in identified Post Offices in the 8 Pilot Circles. After which the solution will be modified / improved based user feedback.
Roll out Phase : Thereafter Phase I roll out would commence in the Pilot Circles
For CBS, Phase I will include all the HOs in the country . Phase II will involve the roll out in all the 22 Circles in Months from commencement.
4.1

11. Implementation Phases & Roll out plan
~28000 Offices
Project
Pilot (6 Circles)*
Phase 1
Phase 2
Financial System Integrator (FSI)
CBS – 124 PO/ 300 BO
PLI – 218 PO
CBS – 2223 PO / BO
PLI – PO / BO
CBS – PO / BO
PLI – PO / BO
Rural Systems (RSI & RH)
4000 BO
45000 BO
81000 BO
Core System Integrator (CSI)
204 Offices / 300 BO
2124 Offices / BO
24262 Offices / BO
Network Integrator (NI)
4.1

12. Implementation Phases & Roll out plan
RFP Name
Function
Pilot
Phase 1
Phase II
Financial System Integrator (FSI)
Banking
8 Pilot Circles*:
112 HO
12 SO
8 CPC
300 BO
All circles:
697 HO
14 CPC
6 circle:
1512 SO
13242 BO
Remaining circles:
23447 SO BO
PLI
7 Pilot Circles**:
8 HO
191 SO
19 Other Offices
Attached BO
7 Circles:
355 HO
11059 SO
54709 BO
446 HO
9773 SO
72709 BO
Rural Systems (RSI &RH)
MNREGS & eMO
6 Pilot Circles:
4000 BO
16 Circles (including 6 Pilot Circles):
45000 BO
Remaining Circles:
81000 BO
RFP Name
Mar 2013
Jun 2013
Sept 2013
Dec 2013
Network Integrator
Pilot locations
50% Location
75% Locations
100% Locations
6 Pilot Circles: Assam, UP, Rajasthan, Maharashtra, Karnataka, Tamil Nadu
* 6 Pilot Circles + 2 POs from Delhi Circle + 2 POs from AP circle
** 6 Pilot Circles + 2 POs from Delhi Circle
4.1

13. Implementation Phases & Roll out plan
RFP Name
Function
Pilot
Phase 1
Phase II
CSI
Wave 1
( & other common Infrastructure)
Rollout across all Circles
Wave 2-
POS
Mail Operations
F&A HR
Rural
6 Circles:
108 HO
16 SO
300 BO
80 Other Offices
10 Circles:
241 HO
1509 SO
13242 BO
374 Other Offices
Remaining All Circles:
457 HO
23207 SO BO
598 Other Offices
Wave 3-
Advanced Mail tracking
Philately
HR- Self Service
CIM- Web & Mobile
Rollout in remaining POs across all Circles
4.1

14. 1. Data Centre Facility The overall scope includes: Data Center
Providing Data Centre for hosting Department’s Primary Data Centre .
The Vendor will provide the space, services and facilities
Servers will be installed by the concerned SIs
Connectivity & related Hardware will be provided by the NI vendor
The Primary DC will also house the Department’s Network Operating Centre (NOC), which will be manage by NI
The Data Center located at the M/s Reliance’s facility at Navi Mumbai
Disaster Recovery Center (DRC)
To be housed in Department’s own building at CEPT Mysore
The Vendor will provide Services and Facilities & manage the DRC
Servers will be installed concerned SIs
Connectivity & related Hardware will be provided by the NI vendor
The DC vendor will build, operate and transfer Disaster Recovery Centre ( at PTC Mysore) to meet DoP requirements
Operations and maintenance of DCF (Data Centre Facility) and DR Site for a period of 5 years
24x7 onsite support as per SLAs

15. 2. Core System Integrator
The Core System Integrator will implement the solutions for Mail Operation, Retail, Logistics Post, Philately, Finance & Accounts & Human Resources
The overall scope includes:
Installation of central hardware at DC & DR locations
Software applications for Mail, HR , F&A solutions
Multiple customer interaction channels i.e. Point of Sale Counters, Portals, Mobiles, Call Centre
Rural ICT Client application for Point of Sale, Mail Operations and F & A
Integration of solutions brought by other SIs with the overall solution architecture
Set-up and operation of Call Centres for customers covering all aspects of DOP’s business.
Centralized help desk for employees for managing issues related to operations.
Help Desks
First Level Help Desk (L1) will be provided by the respective SIs for an initial period of one year. Thereafter CSI will takeover the Helpdesk operations.
Level 2 & Level 3 Help desks, which will provide detailed technical help will be provided by the respective SIs.

16. 3. Financial Services Integrator
The FSI vendor will implement the solutions for Core Banking and PLI in all Post Offices and provide Multiple delivery channels- internet, IVR, Mobile, ATM & SMS.
The overall scope includes:
Installation of central hardware at DC & DR locations
Software applications for Core Banking & PLI solutions
Data migration from Sanchay Post & NIC PLI application to new system
Installation & Management of Department’s ATMs at 1000 locations.
Setting up of Central Processing Centers (CPCs)- One each for 22 Circles in the case of Core Banking
Setting up of CPCs for PLI – 1000 Nos.
Rural ICT Client application for Core Banking & PLI
Training DoP resources on the new solution
Operations & maintenance for 5 years
RTGS- real Time Gross Settlement min – 2lakhs max no limit- through RBI bet 9 to on working days and sat upto 2 pm . IFSC code is mandatory
Individual transmission
NEFT national electronic fund transfer- work in batches. That is the basic difference

17. Postal Banking Solution(CBS)
clearing
Savings Accounts
Deposits
Charges
CBS
Rural ICT Devices
Enterprise GL
mobile
IVR
internet
ATM
NEFT
CRM
POS
others
4.1

18. 4. Network Integrator
The Network Integrator will link all Departmental Post Offices, Administrative office, Account offices, Sub Divisions etc. (~ 30,000 locations) though one single WAN.
The overall scope of NI includes:
Planning and design of the entire Network .
Connectivity for each location from 2 different network service providers in order to ensure uninterrupted network connectivity.
Installation of Network Hardware, i.e. Switches & Routers at each location including the Data Center & DRC.
NI will bring a secure network having all security features; application integration requirements; & intermediate transition needs
Program Management of entire Network Integration implementation and Operations and maintenance of entire DoP Network environment for 5 years
Network Management Tool and process will be setup by NI for managing the entire network including setting up a Network Operations Centre, (NOC) at the Primary Data Centre site, which will be operational 24 x 7

19. 5. Rural ICT Solution: Rural SI and Rural Hardware
The Rural ICT Solution is being implemented through two distinct sub-projects-
Rural ICT System Integrator (RSI);
Rural ICT Hardware (RH);
Rural ICT Hardware:
The vendor will supply the hardware, network connectivity & solar panels to ~ 1,30,000 Branch Offices.
Depending on Workload, BOs will be supplied with either Handheld Mobile Devices or Netbooks
Each Device will have standard peripherals like Biometric Identification device, Camera, Thermal printers ,2D Scanner along with Solar Panel
The Devices will be mobile and the vendor will also provide a box/bag for carrying the devices and peripherals.
A spare battery will be provided to ensure that at least one charged battery is available.
RH Vendor will also provide Connectivity for the Devices.
Operations and maintenance support for 5 years
10% Critical reserves of inventory will be maintained at Divisional Levels to enure immediate replacements in case of faults in hardware.

20. 6. Rural ICT Solution: Rural SI and Rural Hardware RFP
Rural ICT System Integrator:
Rural System Integrator (RSI) will provide the software solutions relating to MGNREGS, eMO & Integration of EDOs for Rural ICT devices.
Installation of central hardware at DC & DR locations
Software applications for MGNREGS & eMO , for Rural ICT Devices (client applications)
Development of a SDP (Service Delivery Platform)which acts as a gateway to rendering the client applications on Rural ICT devices. This will ensure device neutral client application development.
Data migration from Sanchay Post to new system
Training through “Train the Trainer approach” - where employees of DoP will be trained by RSI who will in turn train GDS
Operations & maintenance during the contract period
Client application in multiple languages
Support for the application is expected to be available in atleast 11 languages

21. Rural ICT Solution Overview
Handheld Computers
Biometric
Scanner
Thermal Printer
2D Imager
Devices
Smartcard / Mag Stripe
Reader and Writer
4.1

22. 7. Mail Operations Hardware
The overall scope includes:
Supply of procurement of Mail Operations Hardware for all Mail Offices & TMOs
The Hardware will include desktop computers, printers, barcode scanners, weighing scales, tag printers, Power back up devices
Supply of 15,000 departmental postman with handheld devices including maintenance and operations of the hardware
Maintenance and operations of the hardware during the tenure of the contract
Hardware to be supplied to the different offices, located in different parts of India on demand basis
MOH vendor will also provide the hardware with latest software / operating system and coordinate with the other System Integrators viz. CSI, FSI, Network Integrator to provide the necessary assistance for successful installation, integration and functioning of all applications

23. 8. Change Management Change Management:
The scope includes an integrated CM approach encompassing:
Stakeholder Management to align all stakeholders to the program objectives & understanding their concerns at the Directorate, C O, Region, Division, H P O & GPO
Change Readiness Survey for assessing readiness to accept change. The survey is planned in 4 cycles with atleast at least responses in each cycle
Developing Change Network leaders in the Circle/Region offices and will comprise of 5 to 10 senior stakeholders from each Circle and Region office of DoP
Conducting Change Management workshops – 2 workshop at each Circle HQ/ Regional HQ
Communication and Awareness for engaging and informing employees about the changes
Capacity Building Plan etc.
Training:
Preparation of training plan for all solutions and
Training coordination with all vendors in respect of their training components.
In order to ensure that the training is targeted and received by the right recipients high level coordination will circles/ regional authorities is required.

24. Project Implementation Committees
Project Governance Structure
Project Implementation Committees
Circles/ Regional
Deployment Committee
( in each circle)
FSI
Com
Circle
Committee
Rural
Com
Region
Committee
Region
Committee
PCC*
Tech
Com
Budget
& Legal
Responsible for Implementation including-
Project Monitoring
Data Migration
User Training
Deployment Coordination
Status Reporting
ARC**
PCC/ ARC functions
CSI
Com CM
Com
*PCC- Project coordination Committee
**ARC- Architecture Review Committee
4.1

25. Project Governance Structure in Circles
Circle Monitoring Committee
NISG Executives & Circle PMU
Regional Committee
Chairperson: CPMG
Convener: PMG/DPS
Chairperson: PMG
Convener: DPS
Responsible for Project Implementation across Offices with in the respective Regions
4.1

26. Roles & Responsibilities of Circle / Regional Committees
The Monitoring committee in each circle will be chaired by the respective CPMG and will be accountable for ensuring the progress of the project in it’s the respective circle.
Regional Implementation committee be chaired by the respective PMG ; will have one person each, nominated to represent each Project Implementation committee & this committee will be accountable for the timely completing of all the activities in their respective Regions.
The Circle Committees & Regional Committees to meet regularly to review progress of project , status of tasks and to resolve issues in their respective Circles.
4.1

27. Roles & Responsibilities: Circle Monitoring Committees
Ensure that progress on the project is as per overall project implementation plan and timelines
Review the issues/ risks with the Regional Deployment teams and take decisions as required
Migration of data and data validation in the circle
Change Management and Training Activities in the circle
H/W, N/W and S/W deployment activities in the circle
Co-ordination with vendors’ representatives in the circle
Monitoring of the progress of the project and weekly reporting of project status to PMU and Project Implementation Committee.
Manage conflicts and resolve them
4.1

28. Roles & Responsibilities: Regional Implementation Committee
Data Migration:
Provide & collate data in the template (when) provided
Verify the accuracy of data collected.
Verify the accuracy of data migrated in the system.
Validate the completeness of the data migration activity as per the defined process.
Provide status reports
Training:
Develop a list of trainees for each process
Assign the trainees to the respective training programs
Provide Status report on the training programs
Provide feedback
H/W and Network Deployment
Ensure AMC for LAN and computers
Provide site access & other facilities ( as defined) to the vendor
Receiving of the material supplied on site
Verification of the completeness of the activity.
Provide Status Report
Support:
Raise Problem Tickets, when required
Close Problem Tickets, when resolved
4.1

29. Project Specific role of Circles / Regions in Implementation*
Implementation Committee
Project
Pre Implementation
RFP specific activities during Implementation
FSI Implementation Committee ( FSI PIC)
FSI
CBS & PLI Data Readiness and Site Readiness
CBS / PLI Data Migration and Data Validation
Sign Off of the CBS and PLI roll out completion in POs
Acceptance of installation and Commissioning of Branch Hardware
Rural Systems Implementation Committee ( RS IC)
RSI & RH
MNREGS data migration readiness
MNREGA Data Migration and Data Validation
Receipt of Handheld Device from vendor at Divisional Offices
Distribution of Handheld Device to BOs
Acceptance of handheld Hardware device
Sign Off of on the roll out completion in BOs
Technical Projects Implementation Committee (TPIC)
NI & MoH
Ensure Site readiness and availability
LAN availability & AMC
Provide Site Access and other facilities to vendor
Receipt of the material delivered on site by the vendor
Monitor WAN roll out plan in respective Circle
Verification and Acceptance of Network deployment and hardware installation activities
*Specific activities will be communicated by the Implementation committees
4.1

30. Project Specific role of Circles / Regions in Implementation*
Implementation Committee
Projects
Pre Implementation
Implementation
CSI Implementation Committee (CSI PIC)
CSI
F&A, HR & Service Books Data Readiness and Site Readiness
F&A, HR and Service Books Data Migration and Data Validation
Site access for installation of POS applications.
Sign Off roll out completion of (F&A, HR, mail operations, CIM, POS etc.) Solutions in Pos
Change Management Implementation Committee CM
Identify the list of Trainees
Readiness of Training Centers ( PTCs and WCTCs)
Identify trainees for the training of various processes
Assign Trainees to the respective Training programmes & Ensure trainee attendance
Ensure availability of the Training Centres as per schedule provided
Provide Status report on the training program
Ensure Infrastructure readiness of training centres as per the requirements
Ensure Availability of User Champions for the End User Trainings
Provide feedback
*Specific activities will be communicated by the Implementation committees
4.1

31. Assignment Divide the class into four groups Group-1
Discuss the impact of mail solution on the functioning of HO’s, SO’s, BO’s , RMS and mail processing centres in the department after the implementation of the project.
4.1

32. Group 2
Discuss the impact of HRM solution on the functioning of HO/SO, administrative units and F and A in the department.
4.1

33. Group 3
Discuss the impact of Postal banking in the operations of HO/SO/BO . What are the benefits envisaged for the customers.
4.1

34. Group 4
Discuss the change in the operations in field after implementation of the IT 2012 project.
What are the benefits expected out of the project for the department and for the public.
How the project will help to achieve the vision and mission of the department.
4.1

35. Thanks
4.1