1. Group Rezenebe: DAWANG, Melver DY, Anna GOIS, Duke ROXAS, Juan Gabriel

2.  Dr. Kaoru Ishikawa  1960 – Seven Basic Tools of Management  Mazda Miata

3.  Determines root causes  Identifies a Topic and Factors affecting it  Visual Illustration  Cause and Effect Diagram

4.  List the Factors  Group if possible  Determine the head  Draw the fishbone diagram

8.  http://quality.enr.state.nc.us/tools/fishbone.h tm  http://www.lpg.fsu.edu/charting/Instruction alStrategies/howto-tactics/ht- k5sfish.asp#UseInLesson  http://en.wikipedia.org/wiki/Ishikawa_diagr am