1. 3.09 & 4.05 Write internal and external business correspondence to convey and obtain information effectively.

2. Business Letters Types of business letters.
There are two overall categories of business letters: business-to-business, and business-to-customer.
Business-to-business: The main purpose of a typical business letter is to formalize the details that were arrived at in those discussions, and to provide any additional information that was agreed upon.

3. Common Business to Business Letters
1. thank you letter 2. introduction letter 3. cover letter 4. financial letter 5. marketing letter 6. sales letter 7. project letter 8. invitation letter 9. employee letter 10. congratulations letter

4. Business Letters
Business-to-customer: There are many different types of business-to-customer letters. They include: sales and marketing letters, information letters, order acknowledgement letters, order status letters, collection letters, among others.

5. Common Business to Customer Letters
1. cover letter 2. customer relations letter 3. financial letter 4. credit letter 5. introduction letter 6. order-status letter 7. sales letter 8. marketing letter 9. announcement letter 10. apology letter

6. Informational Messages
Define the term informational messages.
Communication that transfers specific information
Identify examples of informational messages used by businesses.
New Product(s)
Sale
Change in business location and/or hours
New ownership

7. Inquiries Identify occasions when inquiries are written by businesses.
The inquiry letter is useful when you need information, advice, names, or directions.
Identify occasions when inquiries are written by businesses.
To vendors; asking about pricing, availability and delivery dates
Potential customers; asking about what the company could do to make them customers
Current customers; what and when do they want a product?
To ask for more information concerning a product, service or other information about a product or service that interests us

8. Inquiries Describe the importance of writing inquiries.
Companies or customers often need information that isn’t readily available
Writing the inquiry well can result in the company getting information it needs

9. Timesaver Use templates for letters located in WORD
ALWAYS run spell check before you send a letter