Presentation on theme: "Problem Solving Decision Making Conflict Resolution"— Presentation transcript:
1 Problem Solving Decision Making Conflict Resolution Health Team RelationsTina Marie Hunt, RN, BSN
2 Problem Solving Process Two important things to rememberProblems and conflicts happen all the timeUse this time to improve the situation or relationship
3 Three common things people do when facing problems Wish it would go away because they are uncomfortable or afraidFind an answer – right answer, right nowLook for someone to blame
4 Two reasons why we see a problem as a problem It has to be solved and we’re not sure how to find the best solutionThere will be conflicts about the solution to the problem
5 Conflict - averseFeeling uneasy about dealing with conflict because we feel something bad is going to happen.Goal- become conflict friendly and competent.
6 Biggest Challenge for problem solving Trying to come up with a solution immediatelyNote: the solution should be at the end of the process, not the beginning.
7 Seven Steps to problem solving process Identify the issuesBe clear about what the problem is.Perception is a key factor- everyone has their own opinion.
8 Seven Steps to problem solving process Understand everyone’s interestCritical step- time for listening – omit personalitiesInterests are the needs that you want satisfied by any given solution.Best solution is one that satisfies everyone’s interest.
9 Seven Steps to problem solving process List possible solutionscreative brainstormingthink, think, think, think, think
10 Seven Steps to problem solving process Evaluate the optionsWhat are the pro’s and con’s?Select an option or options.Is there an option or a variety of options that can be used together to get a solution.
11 Seven Steps to problem solving process Document the agreement(s)Don’t relay on your memoryPutting it on paper allows a more detailed thought process.
12 Seven Steps to problem solving process 7. Agree on contingencies, monitoring, and evaluation.Change occurs, be preparedCreate chances to monitor compliance and follow upYou may have to do one step more than once.Always use a disciplined problem solving process
13 Blocks to problem solving Fear of failureTunnel visionOver seriousnessOver certaintyBinding customsFear of the unknownCommand Pressure
14 Blocks to problem solving Failure to properly identify the problemFailure to communicate or seek advicelack of adequate information to make valid assumptionnot involving everyoneNot identifying the desired outcome.
15 Decision Making Process Decision- act of making a choice or coming to a solutionRisk- element of dangerPrecaution- action taken to prevent or decrease the element of risk in an eventConsequence- result of an action
16 Steps of decision making process State the situation that requires a decision.List choicesMake a decision and act on it.Evaluate the decisionNote: Effective decision making skills promote individual, family and community health.
17 Conflict ResolutionThe act of settling any dispute or disagreement between two or more individuals without it resulting in violence or court costs.
18 Organizational Conflict Resolution Conflicts that arise within an organization. The type is dependent upon the organization. Some examples are as follows:Educational institutionsReligiousNon-profitgovernmental
19 Conflict MediationAn individual designated to act as a neutral party to help other individuals resolve conflicts. This empowers the individuals to make a decision, agree among each other, and grow from the experience. Mediator must remain neutral.
20 Tips for being successful Communicate effectivelyListen activelyEducate yourself on a daily basisRead, it increases your thought processesBelieve in yourselfIn order to succeed, you must believeSet realistic goalsBe honest with yourself- Is it Possible?
21 References CRInfo: http://v4.crinfo.org/browse.jsp?nid=2221 Pacific Business News:Tim Hicks, Innovation Network: