1. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Cisco Commerce Workspace for Partners SaaS Pilot Tips for Success Quick Reference Guide Getting Started with SaaS You can now quote, order, and provision SaaS WebEx in CCW. Log in to CCW’s new Landing Page https://apps.cisco.com/Commerce/homehttps://apps.cisco.com/Commerce/home For more information: SaaS ATP ProgramSaaS ATP Program Tips and Links 1.SaaS Ordering Guide Link 2.Quote & Ordera.Create Quote / Order. Use the following hidden SKUs for SaaS WebEx: A-WX-EMP-COUNT WebEx Employee Count A-WX-ACTIVE-USER WebEx Active User A-WX-NAMED-USER WebEx Named User A-WX-PORTS WebEx Ports b.No changes may not be made in CCW once an Order has been submitted. c.Add “SaaS” to your Quote name, enabling you to identify SaaS Quotes more easily. d.Add only one ATO per Order. e.There are no Standalone Orders. f.For MEA (product and SaaS Offers) Orders, contact your Cisco AM / PDM. 3.Provisioninga.Within CCW, Domain Name List URL, Site URL, and Admin Email must be in the same domain. b.Changes can be made to an Order in CCW after it is provisioned through the Change Subscription process. c.Order Billing Contact and Provisioning Email Contact will receive notification when the site is provisioned.

2. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Quick Reference Guide November 2013 SaaS Pilot Tips for Success 4.Pricing & Discountsa.OIP is enabled for Deal Registration b.For Non-standard Discounts and Offers, contact your Cisco AM / PDM. 5.Change Subscriptiona.Manage your End Customer Subscription: https://apps.cisco.com/Commerce/subscriptionhttps://apps.cisco.com/Commerce/subscription 4.Taxa.New Tax Certificates required, per state, for CiscoWebEx LLC. http://www.cisco.com/web/ordering/cs_info/or3/sales_tax.html http://www.cisco.com/web/ordering/cs_info/or3/sales_tax.html 6.Q1 Billing & Invoicesa.Remit To and Cisco Contact are changed for SaaS Offers. b.Summary Invoice with link for usage details (hard copy). c.PDF version will be sent to SFTP with usage details. d.Negative lines will now generate a Credit Memo which will be cross referenced with the Invoice. e.Delayed usage will be billed within two billing cycles. f.Delayed usage will display on the Invoice with a date outside of the billing period. g.Usage details will display the correct billing period. h.There will not be individual line items for each instance of delayed usage. 7.Traininga.SaaS Capabilities Training @ Private Partner Community (limited Partner access) : https://communities.cisco.com/welcome https://communities.cisco.com/welcome b.CCW Training @ Partner Central: www.cisco.com/web/partners/events/commerce_workspace.htm d.Cisco SaaS ATP role-based training - can be accessed through SaaS ATP program or Partner Education Connection SaaS ATP program Partner Education Connection e.WebEx 11 Product training - scheduled by the PDM 8.Supporta.CCW Support: www.cisco.com/web/ordering/icw/feedback/index.htmwww.cisco.com/web/ordering/icw/feedback/index.htm b.Provisioning Support : xaas-gsd@cisco.comxaas-gsd@cisco.com c.Billing Support: enterprise4@cisco.comenterprise4@cisco.com