1. DTS Gold Camp Campus

2. DTS Gold Camp Campus Network

3.  Web server load balancing  DNS services  Firewall services  24/7 Service Desk Availability DTS Network Services

4. Web Server Load Balancing Network Server Load Balancing can be provided via Content Services Switch.  Configuration available are multiple server load balancing or active and standby.  The Content Switch’s have redundancy to provide high availability.

5. Domain Name Services  DTS administers and maintains Domain Name Services (DNS) for the State of California and associated government entities  Primary authority for the following domains:  CA.GOV  STATE.CA.US  Requests are processed by DTS DNS administrative staff, usually within 24 hours during the normal business week

6.  CSGnet maintains three geographically diverse Domain Name Servers (DNS)  Sacramento (2)  Southern California (1)  Delegation of sub-domains  DNS requests may be submitted by e-mail to dnsrequest@ca.gov or via the web at http://nicweb.ca.gov/dnsPage.pl dnsrequest@ca.gov http://nicweb.ca.gov/dnsPage.pl Domain Name Services (cont.)

7. Firewall services Web servers are protected by a firewall from the outside. Data Base and applications are protected from Web servers and the outside. A separate backend segment can be provided for application and/or data base servers if required by customer security needs.

8. Service Desk  Single point-of-contact for all network, system, or Data Center processing questions  24/7 availability  State-of-the-art automated call distribution system  Automated notification and problem escalation

9.  Remedy Help Desk ticketing system  Online customer access to the Remedy ticketing system  How to reach the DTS Service Desk: (916) 464-4311 or dchelpme@dts.ca.gov (non-urgent requests) Service Desk (cont.)