1. Computer Troubleshooting (and other interesting facts) Presented by: Kristi Manuel and Derwin Woodard

2. Topics My Computer is Slow My Computer is Slow Internet Internet Email Email Active Directory Active Directory Video Issues Video Issues

3. My Computer is Slow Disk Cleanup Disk Cleanup CCleaner CCleaner Defragmentation Defragmentation

4. My Computer Hard drive (local to machine) DVD/CD ROM drive Flash drive (External Drive) Network drive

5. Different Types of Storage

6. Which Disk Format Do I Use? R Is a write-once format. You cannot overwrite what is on it but you can append to it. RW Can be erased and rewritten to. May not work on a different machine.

7. Computer Properties

8. Disk Cleanup Right click on C: and choose Properties Select Disk Cleanup

9. Disk Cleanup This may take a while.

10. Disk Cleanup This will take a while. You may continue to work while this is running. Click Yes to delete the files you selected

11. CCleaner www.ccleaner.com

12. Defragmentation Right click on C: and choose Properties Select Tools Tab Select Defragment Now

13. Defragmentation Select Analyze

14. Defragmentation

15. After Defragmenting

16. Internet Deleting Browsing History Deleting Browsing History Setting Home Page Setting Home Page Toolbars/Popup Blockers Toolbars/Popup Blockers Favorites Favorites

17. Deleting Browsing History Select Delete Browsing History You can delete them individually Or all at once

18. Deleting Browsing History This may take a while based on the amount of files you have. Click Yes

19. Setting Home Page Select Internet Options Choose Tools from Menu Bar Enter the web page you prefer

20. Toolbars and Popup Blockers Two of the most popular toolbars are Google and Yahoo. There are numerous others. (i.e. Ask.com, Weather Channel, etc.) You can hide them or simply uninstall them in in Add and Remove Programs. Uncheck

21. Popup Blockers Internet Explorer’s Version Google’s Version

22. Favorites Or

23. Organize Favorites You can create folders several ways. Click New Folder Right click and select New Folder You can move links also. Click Move and select where you would like them Drag and drop

24. Email Web based (OWA) vs. Outlook Web based (OWA) vs. Outlook Archiving Archiving Full Inbox Full Inbox

25. Web Based vs. Outlook Web Based Email = Outlook Web Access (OWA) Web Based Email = Outlook Web Access (OWA) Allows you to access your email account from any device connected to the Internet Allows you to access your email account from any device connected to the Internet You do not have to be on the school’s network to use it You do not have to be on the school’s network to use it Convenient Convenient

26. Outlook You have to be on the school’s network to receive and send mail You have to be on the school’s network to receive and send mail Allows you to easily save and organize email locally on your computer without consuming server space Allows you to easily save and organize email locally on your computer without consuming server space Customizable Customizable Auto-Archive option Auto-Archive option

27. Where Email Files are Stored Why does it say my Inbox is full? When using OWA ALL files are stored on the server (Inbox, Deleted Items, and Sent Items) When using OWA ALL files are stored on the server (Inbox, Deleted Items, and Sent Items) Outlook files are also stored on the email server. However, personal folders and archive folders can be created to store files you want to keep locally on your computer’s hard drive. Outlook files are also stored on the email server. However, personal folders and archive folders can be created to store files you want to keep locally on your computer’s hard drive. Storage size limit: 100MB Attachment size limit: 10MB

28. Stored on email server Stored locally on hard drive

29. Malware, Viruses, Spyware, Phishing, and Other Annoyances Malware – Any program that causes harm to the computer and its user. Malware can be considered a virus, spyware, Trojan Horse, or worm. Malware – Any program that causes harm to the computer and its user. Malware can be considered a virus, spyware, Trojan Horse, or worm. Viruses – Can be as serious as erasing data or as harmless as playing a tune or displaying a message. Viruses – Can be as serious as erasing data or as harmless as playing a tune or displaying a message. Spyware (adware) – Software used to collect user data without their knowledge (advertisers, hackers, and other interested parties) Spyware can be disguised as prize, offer, or cute games. Spyware (adware) – Software used to collect user data without their knowledge (advertisers, hackers, and other interested parties) Spyware can be disguised as prize, offer, or cute games. Trojan Horse – Software that appears as a useful tool but contains harmful programs that can destroy data, deplete system resources causing the computer to run slowly. Trojan Horse – Software that appears as a useful tool but contains harmful programs that can destroy data, deplete system resources causing the computer to run slowly. Worms – Self-replicating viruses that slows a computer down by utilizing system resources while leaving the Operating System and its files intact. Worms – Self-replicating viruses that slows a computer down by utilizing system resources while leaving the Operating System and its files intact. Phishing – A form of e-mail fraud that uses legitimate looking forms and website references to lure users to disclose private information. Phishing – A form of e-mail fraud that uses legitimate looking forms and website references to lure users to disclose private information.

30. What is Active Directory? Synchronizing - Online vs. Offline Synchronizing - Online vs. Offline Saving to My Documents vs. Desktop Saving to My Documents vs. Desktop SCS Tech Tips

31. Synchronizing Allows files to be available locally on your laptop when not connected to the school’s network Allows files to be available locally on your laptop when not connected to the school’s network Edits, additions, and deletions are reflected both locally and on the network after synchronization Edits, additions, and deletions are reflected both locally and on the network after synchronization

32. Saving to My Documents vs. Desktop My Documents = your home folder (H: drive) on the server (network) My Documents = your home folder (H: drive) on the server (network) Desktop = files stored locally on your machine’s hard drive Desktop = files stored locally on your machine’s hard drive

33. Video Topics VLC vs. Media Player VLC vs. Media Player Converting video files Converting video files Format Factory Format Factory Any Video Converter Any Video Converter Prism Prism FreeStudio FreeStudio

34. VLC vs. Media Player Use VLC player to play movies on DVD’s Use VLC player to play movies on DVD’s Use Windows Media Player for.wmv,.avi,.mpeg3 files Use Windows Media Player for.wmv,.avi,.mpeg3 files Use QuickTime to play.mov, and.mp4 files Use QuickTime to play.mov, and.mp4 files Another alternative is RealPlayer Another alternative is RealPlayer

35. Converting Video Files Changing video layouts to allow them to play in another format (.mov to.avi to play in Windows Media Player) Changing video layouts to allow them to play in another format (.mov to.avi to play in Windows Media Player) To convert a video on a Flip camera from.mp4 format to.wmv to edit in MovieMaker or to play in Windows Media Player To convert a video on a Flip camera from.mp4 format to.wmv to edit in MovieMaker or to play in Windows Media Player To convert a DVD (.vod) to.wmv format to add to a web site To convert a DVD (.vod) to.wmv format to add to a web site Programs you can use to convert files Programs you can use to convert files Format Factory Format Factory Any Video Converter Any Video Converter Prism Prism FreeStudio FreeStudio

36. Creating DVD’s DVD Flick will allow you to create and burn DVD’s that can be played on a standard DVD player

37. Questions???

38. Resources http://surry.haikulearning.com/kmanuel/computertroubleshooting SCS Tech Tips