2. 2-1 Information Technologies Concepts and Management

3. 2-2 Information Systems: Concepts and Definitions Data Information Knowledge

4. 2-3 Classification of Information Systems Organizational structure Functional area Support provided System architecture

5. 2-4 Organizational Structure Department information systems Enterprise information systems Interorganizational systems

6. 2-5 Functional Area Information System Accounting Finance Manufacturing Marketing Human resources

7. 2-6 Support Provided Transaction Processing System (TPS) Management Information System (MIS) Office Automation System (OAS) Decision Support System (DSS) Executive Information System (EIS) Group Support System (GSS) Intelligent Support System

8. 2-7 System Architecture Information Architecture and Information Infrastructure Mainframe Standalone PC Networked computing system

9. 2-8 Transactional Processing: Supports the monitoring, collection, storage, processing, and dissemination of the organization’s basic business transactions. Functional Management Information Systems: Systems designed to support the activities of a functional area. These systems range from the repetitive to ad hoc.

10. 2-9 Operational, Managerial and Strategic Systems Classification by the activity supported Relationship between people and IS

11. 2-10 Classification by the Activity Supported Operational systems Managerial systems Strategic systems

12. 2-11 Relationship Between People and Information Systems Knowledge workers –Create information and knowledge Data workers –Use, manipulate, or disseminate information

13. 2-12 Information Infrastructure and Information Architecture Infrastructure Architecture New architectures

14. 2-13 Information Infrastructure and Architecture Information Infrastructure: consists of the physical facilities, services, and management that support all computing resources in an organization. Information Architecture: is a high-level map or plan of the information requirements of the organization in an organization.

15. 2-14 Information Architecture Information architecture model Types of information architecture

16. 2-15 Information Architecture Model Information Architecture: a conceptual framework for the organizational IT infrastructure. It is a plan for the structure and integration of the information resources in the organization.

17. 2-16 Information Architecture Types Mainframe environment PC environment Networked (distributed) environment –Enterprisewide system

18. 2-17 New Architectures Client/server Enterprisewide computing Intranets Internet Extranets

19. 2-18 Managing Information Resources Which resources are managed by whom? What is the role of the Information Systems Department (ISD)? Managing relationships with end users Managerial issues

20. 2-19 Which Resources Are Managed by Whom? Hardware Software Databases Networks Procedures Security

21. 2-20 Role of the IS Department

22. 2-21 Managing Relationships with End Users Steering committee Joint ISD/end users project teams ISD representation on top corporate executive committee Service agreements Technical and administrative support Conflict resolution unit

23. 2-22 Managerial Issues Transition to networked computing From legacy systems to client/server systems How much infrastructure? The role of ISD

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