1. 1 Selling the VoiceLine Service

2. 2 VoiceLine Overview

3. 3 The VoiceLine Service VoiceLine enables you to profit from the rapidly growing broadband telephony market. Your broadband customers can save on both outbound and inbound calls with a variety of flexible calling plans. VoiceLine enables you to profit from the rapidly growing broadband telephony market. Your broadband customers can save on both outbound and inbound calls with a variety of flexible calling plans.

4. 4 The VoiceLine Opportunity Who can benefit from VoiceLine? Anyone who receives calls from one of the many countries from where VoiceLine customers can choose phone numbers, including: —Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Denmark, El Salvador, Estonia, Finland, France, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Pakistan, Panama, Peru, Poland, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, U.S., U.K. Those who call internationally Both residential and small business users Who can benefit from VoiceLine? Anyone who receives calls from one of the many countries from where VoiceLine customers can choose phone numbers, including: —Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Denmark, El Salvador, Estonia, Finland, France, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Pakistan, Panama, Peru, Poland, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, Switzerland, U.S., U.K. Those who call internationally Both residential and small business users

5. 5 Target Markets VoiceLine provides your customers with the benefits of a telephone number from another country, no matter where they reside globally. Potential customers include: Residential broadband users, who can drastically reduce their communication costs with family, friends and business contacts in another country Companies, who can utilize VoiceLine to establish a virtual presence. For example, a company with customers inside the U.S. could obtain a U.S. phone number for service and support. Those calling the company will have the same experience as they would calling any number in the U.S. VoiceLine provides your customers with the benefits of a telephone number from another country, no matter where they reside globally. Potential customers include: Residential broadband users, who can drastically reduce their communication costs with family, friends and business contacts in another country Companies, who can utilize VoiceLine to establish a virtual presence. For example, a company with customers inside the U.S. could obtain a U.S. phone number for service and support. Those calling the company will have the same experience as they would calling any number in the U.S.

6. 6 Cost-Saving Benefits VoiceLine provides savings on both inbound and outbound calling: By acquiring a telephone number from another country, VoiceLine subscribers can enable their family, friends and/or business associates to save when calling them. For example, if someone in India chooses a U.S. phone number, those who call that number from the U.S. would not incur long distance charges. VoiceLine subscribers can also use the service to place low-cost outbound calls all over the world In addition, VoiceLine users can even save on faxing VoiceLine provides savings on both inbound and outbound calling: By acquiring a telephone number from another country, VoiceLine subscribers can enable their family, friends and/or business associates to save when calling them. For example, if someone in India chooses a U.S. phone number, those who call that number from the U.S. would not incur long distance charges. VoiceLine subscribers can also use the service to place low-cost outbound calls all over the world In addition, VoiceLine users can even save on faxing

7. 7 VoiceLine Calling Plans

8. 8 Calling Plans VoiceLine is a pre-paid service that offers a variety of calling plans to meet a wide range of communication needs. Customers can choose from: Unlimited monthly calling —Allows users to make unlimited calls to: –U.S./Canada or –U.S./Canada/U.K./France or –A number of European countries (plus U.S./Canada) (Customers can still call any destination worldwide with any plan) Fixed / “bucket of minutes” monthly calling —Provides users with a specific number of monthly minutes for calls to a particular region (U.S./Canada, Europe, Asia, India or Israel) Customers can still call any destination worldwide with any plan. Pay as you go calling —Features per-minute rates to destinations all over the world VoiceLine is a pre-paid service that offers a variety of calling plans to meet a wide range of communication needs. Customers can choose from: Unlimited monthly calling —Allows users to make unlimited calls to: –U.S./Canada or –U.S./Canada/U.K./France or –A number of European countries (plus U.S./Canada) (Customers can still call any destination worldwide with any plan) Fixed / “bucket of minutes” monthly calling —Provides users with a specific number of monthly minutes for calls to a particular region (U.S./Canada, Europe, Asia, India or Israel) Customers can still call any destination worldwide with any plan. Pay as you go calling —Features per-minute rates to destinations all over the world

9. 9 Calling Plan Overview Plan TypeTelephone Number Outbound CallingInbound Calling (Subscriber Charge) Pay As You Go Local number from one of a variety of countries Per minute rates apply 2.9¢/minute or $8.99/month for unlimited Pay As You Go U.S. or U.K. Toll-Free Per minute rates apply 7¢ /minute Monthly Plans Local number from one of a variety of countries Either unlimited or a “bucket of minutes” to a specific region Unlimited Monthly Plans U.S. or U.K. Toll-Free Either unlimited or a “bucket of minutes” to a specific region First 100 minutes included in plan, 4.9¢/minute thereafter

10. 10 Calling Plan Types Users can choose from two main types of VoiceLine calling models: Pay As You Go Calling Monthly Calling Plans Pay As You Go = Per minute rates for outbound calling Monthly = Unlimited or “bucket of minutes” for outbound calling Pay As You Go = Per minute rates for outbound calling Monthly = Unlimited or “bucket of minutes” for outbound calling

11. 11 Pay As You Go Plans In the Pay As You Go model, users can choose a local number from a variety of countries, a U.S. toll-free number or a U.K. toll-free number. Rates for outbound and inbound calls vary based on the type of number selected. Pay As You Go Model Local Number (from a variety of countries ) U.S. or U.K. Toll-Free Number Outbound: Billed at per minute rates Inbound: 2.9 ¢/minute or $8.99/month for unlimited Outbound: Billed at per minute rates Inbound: 7.0 ¢/minute

12. 12 Monthly Plans VoiceLine features two main types of monthly plans, unlimited and “bucket of minute” calling Unlimited = Unlimited outbound calling to U.S./ Canada, U.S./Canada/U.K./France or a number of European countries for a flat, monthly fee Bucket of Minutes = A fixed number of minutes for outbound calling to a certain region for a specific monthly fee Unlimited = Unlimited outbound calling to U.S./ Canada, U.S./Canada/U.K./France or a number of European countries for a flat, monthly fee Bucket of Minutes = A fixed number of minutes for outbound calling to a certain region for a specific monthly fee Monthly Plans Unlimited Bucket of Minutes

13. 13 Unlimited Monthly Plans With unlimited monthly plans, customers would choose a local number from a variety of countries, and/or a U.S. toll-free or U.K. toll-free number. Unlimited outbound calls can be made to U.S./Canada, U.S./Canada/U.K./France or a number of European countries. Inbound calling rates vary based on the type of number selected. Local Number (from a variety of countries) U.S. or U.K. Toll-Free Number Outbound: Unlimited to: U.S./Canada ; U.S./Canada/U.K./France; Multiple European countries (+ U.S./Canada) Inbound: Unlimited Inbound: Includes first 100 minutes, 4.9¢/ minute thereafter Unlimited Monthly Plans Outbound: Unlimited to: U.S./Canada ; U.S./Canada/U.K./France; Multiple European countries (+ U.S./Canada)

14. 14 Bucket of Minutes Monthly Plans With bucket of minutes plans, customers are also able to choose a local and/or toll-free number. Inbound rates vary based on the type of number selected and outbound rates vary based on the calling region. Bucket of Minutes Plans Local Number (from a variety of countries) U.S. or U.K. Toll-Free Number Outbound: Fixed number of monthly minutes to a specific region Inbound: Unlimited Inbound: Plan cost includes 100 minutes, 4.9¢/ minute thereafter Outbound: Fixed number of monthly minutes to a specific region

15. 15 Bucket of Minutes Monthly Plans Bucket of Minutes Plans Local number from the U.S. or Canada (includes unlimited inbound minutes) U.S./Canada 300 outbound minutes for $9.99/month; 500 outbound minutes for $14.99/month Europe 350 outbound minutes for $14.99/month; 500 outbound minutes for $19.99/month Asia 350 outbound minutes for $19.99/month; 500 outbound minutes for $24.99/month Israel 350 outbound minutes for $14.99/month; 500 outbound minutes for $19.99/month India 150 outbound minutes for $29.99/month; 250 outbound minutes for $44.99/month; 500 outbound minutes for $84.99/month

16. 16 Bucket of Minutes Monthly Plans Bucket of Minutes Plans U.S./U.K. Toll-Free or local Austria, Belgium, Brazil, Croatia, Estonia, Mexico, Netherlands, Norway, Poland, Slovakia, Sweden, Switzerland, U.K. (includes 100 inbound minutes for toll-free and unlimited inbound for local) U.S./Canada 300 outbound minutes for $14.99/month; 500 outbound minutes for $19.99/month Europe 350 outbound minutes for $19.99/month; 500 outbound minutes for $24.99/month Asia 350 outbound minutes for $24.99/month; 500 outbound minutes for $29.99/month Israel 350 outbound minutes for $19.99/month; 500 outbound minutes for $24.99/month India 150 outbound minutes for $34.99/month; 250 outbound minutes for $49.99/month; 500 outbound minutes for $89.99/month

17. 17 Bucket of Minutes Monthly Plans Bucket of Minutes Plans Local number from Argentina, Australia, Bulgaria, Chile Cyprus, Denmark, El Salvador, Finland France, Greece, Ireland, Italy, Lithuania, Luxembourg, New Zealand, Romania, Spain (includes unlimited inbound minutes)* U.S./Canada 300 outbound minutes for $17.99/month; 500 outbound minutes for $22.99/month Europe 350 outbound minutes for $22.99/month; 500 outbound minutes for $27.99/month Asia 350 outbound minutes for $27.99/month; 500 outbound minutes for $32.99/month Israel 350 outbound minutes for $22.99/month; 500 outbound minutes for $27.99/month India 150 outbound minutes for $37.99/month; 250 outbound minutes for $52.99/month; 500 outbound minutes for $92.99/month *Add $2/mo. to above plan pricing for a local Bahrain, Hungary, Israel, Latvia or Peru number, $6/mo. for Panama and Puerto Rico and $17/mo. for Japan, Pakistan and Singapore

18. 18 Calling Plan Summaries

19. 19 Pay As You Go Summary Phone #Outbound ChargeInbound Charge Local number from from one of a variety of countries Billed at per minute rates 2.9¢/minute OR $8.99/month for unlimited inbound calls U.S. or U.K. Toll-Free Billed at per minute rates 7.0¢/minute In the Pay As You Go model, outbound rates are the same, no matter what type of number you choose. However, inbound rates vary for local and toll-free numbers. *There is an additional $5 (Austria, Belgium, Brazil, Croatia, Estonia, Mexico, Netherlands, Norway, Poland, Slovakia, Sweden, Switzerland, U.K.), $8 (Argentina, Australia, Bulgaria, Chile, Cyprus, Denmark, El Salvador, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, New Zealand, Romania, Spain), $10 (Bahrain, Hungary, Israel, Latvia, Peru), $14 (Panama, Puerto Rico) or $25 (Japan, Pakistan, Singapore) monthly charge for local telephone numbers from various countries ** In the Pay As You Go model, Voicemail can be added for $0.99/month

20. 20 Unlimited Plan Summary *With U.S. or Canadian local number. Add $5/mo. for a U.S./U.K. toll-free or local Austria, Belgium, Brazil, Canada, Croatia, Estonia, Mexico, Netherlands, Norway, Poland, Slovakia, Sweden, Switzerland or U.K. phone number. Customers with a local number from Argentina, Australia, Bulgaria, Chile, Cyprus, Denmark, El Salvador, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, New Zealand, Romania or Spain are charged an additional $8 per number per month. Local numbers from Bahrain, Hungary, Israel, Latvia and Peru cost an additional $10/mo., local numbers from Panama and Puerto Rico cost $14/mo. and local numbers from Japan, Pakistan and Luxembourg cost $25/mo. PlanMonthly Cost* Includes US/CA Unlimited$29.99 Unlimited outbound calls to U.S. & Canada Unlimited inbound calls (with local number from one of a variety of countries) OR 100 minutes of inbound calling (with U.S. or U.K. toll-free number, additional minutes billed at 4.9¢/minute) US/CA/UK/FR Unlimited $34.99 Unlimited outbound calls to U.S., Canada, U.K.** & France** Unlimited inbound calls (with local number from one of a variety of countries) OR 100 minutes of inbound calling (with U.S. or U.K. toll-free number, additional minutes billed at 4.9¢/minute) Europe Unlimited $39.99 Unlimited outbound calls to Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Russia (Moscow, St. Petersburg), Spain, Sweden, Switzerland, U.K., Vatican City, U.S. & Canada (only cell calls to U.S./Canada are “in plan”) Unlimited inbound calls (with local number from one of a variety of countries) OR 100 minutes of inbound calling (with U.S. or U.K. toll-free number, additional minutes billed at 4.9¢/minute) **Not including cellular calls

21. 21 Bucket of Minutes Plan Summary PlanMonthly Plan Cost*Includes U.S./Canada $9.99 (300 outbound minutes) $14.99 (500 outbound minutes) Monthly bucket of outbound minutes to U.S./Canada, 100 inbound minutes with toll- free, unlimited inbound with local number from one of a variety of countries Europe $14.99 (350 outbound minutes) $19.99 (500 outbound minutes) Monthly bucket of outbound minutes to Europe, 100 inbound minutes with toll-free, unlimited inbound with local number from one of a variety of countries Asia $19.99 (350 outbound minutes) $24.99 (500 outbound minutes) Monthly bucket of outbound minutes to Asia, 100 inbound minutes with toll-free, unlimited inbound with local number from one of a variety of countries Israel $14.99 (350 outbound minutes) $19.99 (500 outbound minutes) Monthly bucket of outbound minutes to Israel, 100 inbound minutes with toll-free, unlimited inbound with local number from one of a variety of countries India $29.99 (150 outbound minutes) $44.99 (250 outbound minutes) $84.99 (500 outbound minutes) Monthly bucket of outbound minutes to India, 100 inbound minutes with toll-free, unlimited inbound with local number from one of a variety of countries *With U.S. or Canadian local number. Add $5/mo. for a U.S./U.K. toll-free or local Austria, Belgium, Brazil, Canada, Croatia, Estonia, Mexico, Netherlands, Norway, Poland, Slovakia, Sweden, Switzerland or U.K. phone number. Customers with a local number from Argentina, Australia, Bulgaria, Chile, Cyprus, Denmark, El Salvador, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, New Zealand, Romania or Spain are charged an additional $8 per number per month. Local numbers from Bahrain, Hungary, Israel, Latvia and Peru cost an additional $10/mo., local numbers from Panama and Puerto Rico cost $14/mo. and local numbers from Japan, Pakistan and Luxembourg cost $25/mo.

22. 22 Bucket of Minutes “In Plan” Calls PlanOutbound “In Plan” Calling Destinations U.S./CanadaU.S. and Canada (including cellular destinations) EuropeAustria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Russia (Moscow, St. Petersburg), Sweden, Switzerland, U.K. and Vatican City Also: U.S. and Canada Cellular destinations are not included except for U.S. and Canada AsiaAustralia, China, Hong Kong, Indonesia (Jakarta), Japan, Malaysia, New Zealand, Singapore, South Korea and Taiwan. Also: Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Russia (Moscow, St. Petersburg), Sweden, Switzerland, U.K., U.S. and Vatican City Cellular destinations are not included except for China, Hong Kong, U.S. and Canada. IsraelAll of Israel, except cellular calls Also: U.S. and Canada (including cellular destinations) IndiaAll of India, including cellular calls Outbound calls to the following countries are considered “in plan” and are deducted from the monthly bucket of minutes:

23. 23 Bucket of Minutes “Out of Plan” Calls Bucket of minutes customers have the flexibility to use their monthly allotment of minutes on calls to anywhere in the world: For example, if a U.S./Canada plan customer calls Spain for one minute, VoiceLine simply deducts two minutes from the customer’s monthly allotment of minutes —The amount deducted varies based on the country called Many other companies charge costly overage fees Bucket of minutes customers have the flexibility to use their monthly allotment of minutes on calls to anywhere in the world: For example, if a U.S./Canada plan customer calls Spain for one minute, VoiceLine simply deducts two minutes from the customer’s monthly allotment of minutes —The amount deducted varies based on the country called Many other companies charge costly overage fees

24. 24 Inbound/Outbound Charge Summary Plan TypePhone #Outbound Calling Charge (for subscriber) Inbound Calling Charge (for subscriber) Inbound Calling Charge (for party calling subscriber) Pay As You Go Local number from a variety of countries Per minute rates apply2.9¢/minute or $8.99 unlimited Cost of call to that particular area code Pay As You Go U.S. Toll-FreePer minute rates apply7.0¢/minuteFree if calling from U.S. Pay As You Go U.K. Toll-FreePer minute rates apply7.0¢/minuteFree if calling from U.K. UnlimitedLocal number from a variety of countries Monthly charge for unlimited calls to certain areas. Out of plan calls charged separately. No chargeCost of call to that particular area code UnlimitedU.S. Toll-FreeMonthly charge for unlimited calls to certain areas. Out of plan calls charged separately. Includes first 100 minutes, 4.9¢/minute thereafter Free if calling from U.S. UnlimitedU.K. Toll-FreeMonthly charge for unlimited calls to certain areas. Out of plan calls charged separately. Includes first 100 minutes, 4.9¢/minute thereafter Free if calling from U.K. Bucket of Minutes Local number from a variety of countries Monthly charge for a certain number of minutes to a specific region No chargeCost of call to that particular area code Bucket of Minutes U.S. Toll-FreeMonthly charge for a certain number of minutes to a specific region Includes first 100 minutes, 4.9¢/minute thereafter Free if calling from U.S. Bucket of Minutes U.K. Toll-FreeMonthly charge for a certain number of minutes to a specific region Includes first 100 minutes, 4.9¢/minute thereafter Free if calling from U.K.

25. 25 Identifying the Right Plan for your Customers

26. 26 Analyzing Your Customers’ Needs In order to recommend the best calling plan to your customers, you need to understand their: Application —How do they plan to use the VoiceLine service? More specifically, how important is it to minimize the cost to those calling them? Inbound calling patterns —From where are their incoming calls originating? How much are these callers paying to call them? Outbound calling patterns —Where are they calling and for how long? What are they currently paying for these calls? Infrastructure —From what type of environment will they be calling? Can they benefit from a Wi-Fi solution? In order to recommend the best calling plan to your customers, you need to understand their: Application —How do they plan to use the VoiceLine service? More specifically, how important is it to minimize the cost to those calling them? Inbound calling patterns —From where are their incoming calls originating? How much are these callers paying to call them? Outbound calling patterns —Where are they calling and for how long? What are they currently paying for these calls? Infrastructure —From what type of environment will they be calling? Can they benefit from a Wi-Fi solution?

27. 27 Analyzing Your Customers’ Needs By understanding your customers’ communication needs, you can: Show them how much they can save with VoiceLine Recommend a calling plan and hardware solution to maximize their savings By understanding your customers’ communication needs, you can: Show them how much they can save with VoiceLine Recommend a calling plan and hardware solution to maximize their savings

28. 28 Pay As You Go Customers Target customers for the Pay As You Go model include: Plan Type Phone Number Profile of Target Customer Pay As You Go Local number from a variety of countries Inbound Calling Has callers in one of these countries Wants to decrease charges for those who call them Outbound Calling Typically calls many international destinations, not just one specific region Pay As You Go U.S. Toll- Free Inbound Calling Has callers in the U.S. Wants to eliminate the charges for those who call them Outbound Calling Typically calls many international destinations, not just one specific region Pay As You Go U.K. Toll- Free Inbound Calling Has callers in the U.K. Wants to eliminate the charges for those who call them Outbound Calling Typically calls many international destinations, not just one specific region

29. 29 Unlimited Plan Customers Target customers for Unlimited monthly plans include: Plan TypePhone Number Profile of Target Customer UnlimitedLocal number from a variety of countries Inbound Calling Has callers in one of these countries Wants to decrease charges for those who call them and eliminate their own inbound calling charges Outbound Calling Has a high calling pattern to U.S., Canada, U.K., France and/or a number of other European countries UnlimitedU.S. Toll- Free Inbound Calling Has callers in the U.S. Wants to eliminate the charges for those who call them Outbound Calling Has a high calling pattern to U.S., Canada, U.K., France and/or a number of other European countries UnlimitedU.K. Toll- Free Inbound Calling Has callers in the U.K. Wants to eliminate the charges for those who call them Outbound Calling Has a high calling pattern to U.S., Canada, U.K., France and/or a number of other European countries

30. 30 Bucket of Minutes Customers Target customers for Bucket of Minutes monthly plans include: Plan Type Phone Number Profile of Target Customer Bucket of Minutes Local number from a variety of countries Inbound Calling Has callers in one of these countries Wants to decrease charges for those who call them and eliminate their own inbound calling charges Outbound Calling Typically makes most of their calls to a specific region (U.S./Canada, Europe, Asia, Israel or India) Bucket of Minutes U.S. Toll- Free Inbound Calling Has callers in the U.S. Wants to eliminate the charges for those who call them Outbound Calling Typically makes most of their calls to a specific region (U.S./Canada, Europe, Asia, Israel or India) Bucket of Minutes U.K. Toll- Free Inbound Calling Has callers in the U.K. Wants to eliminate the charges for those who call them Outbound Calling Typically makes most of their calls to a specific region (U.S./Canada, Europe, Asia, Israel or India)

31. 31 Flexible Hardware Options VoiceLine customers can choose the calling device(s) that best fits their application: The InnoMedia MTA XT 6328-2Re enables broadband users to connect regular telephones to save on both inbound and outbound calling The Samsung SMT-W6100 Wi-Fi Handset allows users in corporate, residential and public Wi-Fi network environments to benefit from VoIP calling The Linksys SPA941 IP phone is perfect for both residential and business applications VoiceLine customers can choose the calling device(s) that best fits their application: The InnoMedia MTA XT 6328-2Re enables broadband users to connect regular telephones to save on both inbound and outbound calling The Samsung SMT-W6100 Wi-Fi Handset allows users in corporate, residential and public Wi-Fi network environments to benefit from VoIP calling The Linksys SPA941 IP phone is perfect for both residential and business applications

32. 32 Increasing your VoiceLine Revenue

33. 33 Your VoiceLine Revenue As a VoiceLine reseller, you can profit from initial sales of hardware and calling time and also receive recurring revenue when your customers return to you to purchase more calling time. So, your revenues rise when your customers’ usage increases. Some of the ways to help increase your customers’ usage include: Promoting VoiceLine’s fax feature Promoting VoiceLine’s calling card functionality Adding multiple telephone numbers to their account Adding another calling line to an existing device Providing additional hardware devices As a VoiceLine reseller, you can profit from initial sales of hardware and calling time and also receive recurring revenue when your customers return to you to purchase more calling time. So, your revenues rise when your customers’ usage increases. Some of the ways to help increase your customers’ usage include: Promoting VoiceLine’s fax feature Promoting VoiceLine’s calling card functionality Adding multiple telephone numbers to their account Adding another calling line to an existing device Providing additional hardware devices

34. 34 Faxing with VoiceLine VoiceLine enables your customers to send and receive low-cost faxes with the InnoMedia MTA XT 6328-2Re (telephone adapter with router). Your customers can send and receive faxes with their existing plan – no additional activation or configuration is necessary. They simply connect a fax machine to a phone port on the InnoMedia MTA XT 6328-2Re that is associated with a calling plan. VoiceLine enables your customers to send and receive low-cost faxes with the InnoMedia MTA XT 6328-2Re (telephone adapter with router). Your customers can send and receive faxes with their existing plan – no additional activation or configuration is necessary. They simply connect a fax machine to a phone port on the InnoMedia MTA XT 6328-2Re that is associated with a calling plan.

35. 35 Calling Card Functionality VoiceLine customers can also use their account to place calling card calls. This enables them to make calls from any phone at low calling card rates, even when they are away from their VoiceLine device. Residential customers can allow family members to make low-cost calls from any phone, anywhere, any time Small businesses can recognize additional savings by enabling their off-site and traveling employees to place low-cost calls VoiceLine customers can also use their account to place calling card calls. This enables them to make calls from any phone at low calling card rates, even when they are away from their VoiceLine device. Residential customers can allow family members to make low-cost calls from any phone, anywhere, any time Small businesses can recognize additional savings by enabling their off-site and traveling employees to place low-cost calls

36. 36 Adding Multiple Telephone Numbers By selling your customers more than one telephone number, you can add recurring revenue. Your customers can benefit as follows: Residential Customers —Customers with friends and family in multiple cities can obtain a phone number in each of these area codes. Friends and family in each of these cities would then be calling a local number to contact them. Small Businesses —By establishing a local presence in multiple locations, a company’s customers, business contacts and/or satellite offices in these locations can call a local telephone number to reach them. Each additional phone number costs $5 (Austria, Belgium, Brazil, Canada, Croatia, Estonia, Mexico, Norway, Poland, Slovakia, Sweden, Switzerland, U.K., U.S.), $8 (Argentina, Australia, Bulgaria, Chile, Cyprus, Denmark, El Salvador, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, New Zealand, Romania, Spain), $10 (Bahrain, Hungary, Israel, Latvia), $14 (Panama, Peru, Puerto Rico) or $25 (Japan, Pakistan, Singapore) per month and there is no limit to the amount of numbers a customer can have. By selling your customers more than one telephone number, you can add recurring revenue. Your customers can benefit as follows: Residential Customers —Customers with friends and family in multiple cities can obtain a phone number in each of these area codes. Friends and family in each of these cities would then be calling a local number to contact them. Small Businesses —By establishing a local presence in multiple locations, a company’s customers, business contacts and/or satellite offices in these locations can call a local telephone number to reach them. Each additional phone number costs $5 (Austria, Belgium, Brazil, Canada, Croatia, Estonia, Mexico, Norway, Poland, Slovakia, Sweden, Switzerland, U.K., U.S.), $8 (Argentina, Australia, Bulgaria, Chile, Cyprus, Denmark, El Salvador, Finland, France, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, New Zealand, Romania, Spain), $10 (Bahrain, Hungary, Israel, Latvia), $14 (Panama, Peru, Puerto Rico) or $25 (Japan, Pakistan, Singapore) per month and there is no limit to the amount of numbers a customer can have.

37. 37 Adding a Line Increase your customers’ call capacity by adding a line to the second port on their existing device. With a second line: Another family member or neighbor in a residential setting can use the VoiceLine service at the same time Two employees in a small business can place and receive simultaneous calls from the same device Since multiple VoiceLine users in the same location may have different calling patterns, assigning a different plan to each line can maximize your customers’ savings while increasing your revenue. Increase your customers’ call capacity by adding a line to the second port on their existing device. With a second line: Another family member or neighbor in a residential setting can use the VoiceLine service at the same time Two employees in a small business can place and receive simultaneous calls from the same device Since multiple VoiceLine users in the same location may have different calling patterns, assigning a different plan to each line can maximize your customers’ savings while increasing your revenue.

38. 38 Adding Hardware Devices You can further increase your customers’ call capacity by providing them with additional devices. With more devices and more lines: Multiple employees in a small business can place and receive simultaneous calls More family members can use VoiceLine at the same time In addition, by providing your Wi-Fi customers with a Samsung SMT-W6100 Wi-Fi Handset: They will have more opportunities to use VoiceLine and save Your VoiceLine revenue will rise as their usage increases You can further increase your customers’ call capacity by providing them with additional devices. With more devices and more lines: Multiple employees in a small business can place and receive simultaneous calls More family members can use VoiceLine at the same time In addition, by providing your Wi-Fi customers with a Samsung SMT-W6100 Wi-Fi Handset: They will have more opportunities to use VoiceLine and save Your VoiceLine revenue will rise as their usage increases

39. 39 VoiceLine vs. Vonage

40. 40 The VoiceLine Reseller Advantage As a VoiceLine reseller, you can profit: 1)From the initial sale of hardware and calling time 2)Again and again as your customers return to purchase additional calling time (recurring revenue) To become a Vonage reseller, you must: 1)First become an affiliate. (Affiliates are only paid a one- time fee for signing-up customers – no recurring revenue) 2)Then, sign-up 500 customers in a twelve month period to become a reseller. As you can see, VoiceLine enables you to profit more quickly and often. As a VoiceLine reseller, you can profit: 1)From the initial sale of hardware and calling time 2)Again and again as your customers return to purchase additional calling time (recurring revenue) To become a Vonage reseller, you must: 1)First become an affiliate. (Affiliates are only paid a one- time fee for signing-up customers – no recurring revenue) 2)Then, sign-up 500 customers in a twelve month period to become a reseller. As you can see, VoiceLine enables you to profit more quickly and often.

41. 41 Feature Comparison FeatureNet2PhoneVonage Plan TypesUnlimited (many different types) Minute Plans Pay As You Go Unlimited (U.S., Canada and Puerto Rico only) Minute Plans PaymentCash (in local currency) or credit cardU.S. credit card only Bilingual Services Yes (IVRs, Web sites, and manuals available in both English & Spanish) No Activation Fee None$29.99 Cancellation Fee None$39.99 or device must be returned within 14 days Additional Fees NoneMonthly $1.50 regulatory recovery fee, 3% FET tax, additional taxes may apply International Shipping YesNo (must have credit card with U.S. address)

42. 42 Feature Comparison (continued) FeatureNet2PhoneVonage Configurable Dialing Settings Yes. Allows resellers to select country where device will be located and enables callers to dial as they normally do instead of having to dial as if they were in the U.S. No. HardwareIncludes an up-front costVaries (Reconditioned Motorola adapter is free to U.S. customers. A cost applies for other devices. Shipping charges also apply.) FaxYes, with InnoMedia MTA 3328-2R or XT 6328-2Re Available (Residential dedicated line requires $9.99 activation fee and $9.99 monthly fee for 250 minutes. Included in small business plans.) Types of Available Phone Numbers Net2Phone features a wider range of phone numbers from countries all over the world

43. 43 Competitive Advantages Net2Phone Advantage Benefit ExperienceNet2Phone has ten years of VoIP telephony experience, backed by a privately-managed, highly scalable network Flexible Calling PlansVoiceLine features a pay as you go model as well as unlimited and bucket of minute monthly calling plans. Instead of charging overage fees, VoiceLine allows bucket of minute customers to deduct out of plan calls from their monthly allotment of minutes. Unlimited Calling to a Number of European Countries VoiceLine offers unlimited plans for outbound calling to U.S./Canada, U.S./Canada/U.K./France or a number of other European countries (+ U.S./Canada) Payment in Local Currency VoiceLine customers do not need a credit card and can make payments to their reseller in local currency Multi-Language Services VoiceLine customers have access to both English and Spanish IVRs, Web sites and documentation. The customer account center is also available in Portuguese. International Shipping Net2Phone will ship its VoIP telephone adapter worldwide

44. 44 Competitive Advantages (continued) Net2Phone Advantage Benefit Simplified DialingVoiceLine users located outside of the U.S. can dial as they normally would instead of having to dial as if they were in the U.S. Calling Card Functionality VoiceLine customers can use their account to make low- cost calling card calls from any phone, anywhere, any time No Extra FeesVoiceLine does not charge any activation, cancellation or regulatory recovery fees

45. 45 Overcoming Objections Although Net2Phone features many competitive advantages, you may face questions and potential objections during the sales process. By understanding your customer’s needs and the benefits VoiceLine provides, you can effectively address their concerns. Here’s an example: Why should I pay for a telephone adapter when Vonage offers one for free? Vonage only ships hardware in the U.S., to those who have a credit card with a U.S. billing address. And, the only “free” device is a reconditioned Motorola adapter – the other devices are not free. So, if you live outside of the U.S. and receive the hardware from a third party, you may incur a charge. In addition, Vonage charges a number of fees (activation, cancellation, shipping, regulatory) that approach the cost of a telephone adapter. Although Net2Phone features many competitive advantages, you may face questions and potential objections during the sales process. By understanding your customer’s needs and the benefits VoiceLine provides, you can effectively address their concerns. Here’s an example: Why should I pay for a telephone adapter when Vonage offers one for free? Vonage only ships hardware in the U.S., to those who have a credit card with a U.S. billing address. And, the only “free” device is a reconditioned Motorola adapter – the other devices are not free. So, if you live outside of the U.S. and receive the hardware from a third party, you may incur a charge. In addition, Vonage charges a number of fees (activation, cancellation, shipping, regulatory) that approach the cost of a telephone adapter.

46. 46 SummarySummary With VoiceLine: Both small business and residential customers can save on inbound and outbound calling Customers can maximize their savings by choosing from a wide-range of calling plans —Unlimited Monthly Plans —Bucket of Minutes Monthly Plans —Pay As You Go Model International users enjoy a number of special benefits —Can pay in local currency —Have access to multi-language services —VoiceLine hardware can be shipped internationally With VoiceLine: Both small business and residential customers can save on inbound and outbound calling Customers can maximize their savings by choosing from a wide-range of calling plans —Unlimited Monthly Plans —Bucket of Minutes Monthly Plans —Pay As You Go Model International users enjoy a number of special benefits —Can pay in local currency —Have access to multi-language services —VoiceLine hardware can be shipped internationally