Presentation on theme: "Welcome! Ken Lampert, MD Audrey Lum, RN, MPA Maria Pitaro, MD"— Presentation transcript:
1 Welcome! Ken Lampert, MD Audrey Lum, RN, MPA Maria Pitaro, MD May 13, 2015
2 Union Health Center Founded in 1914 by ILGWU Located in New York City Union mergers with textile and service industriesToday laundry, restaurant, building, and janitorial union membersUnique Financial ModelTreat union members, their dependents and retireesPCMH team modelTeamlets = PCP and *Patient Care Assistant (PCA)PC Teams: 6 teamlets, 1 RN, 2 *Health Coaches, 1 *Floor Coordinator & 2 Patient Support Staff* Medical Assistant
3 Patient Care Assistant Patient Support Services Administrative Support Care Team ModelPatientPrimary Care ProviderPatient Care AssistantNurseHealth CoachCorridor MACall CenterRegistrationSpecialistsMedical NeighborhoodNutritionSocial WorkPatient Support ServicesCare ManagementAdministrative Support
4 MA Curriculum Developed by UHC Primary Care Providers All medical assistants receive the same training on chronic diseases, preventive screenings and self-management supportTraining is based on a 3-prong systemDidactic instructionClinical shadowing with supervised reinforcementWritten competency
5 MA Career Ladder at the Union Health Center FloorCoordinatorPatient Care AssistantHealthCoach
6 Health Coaches Health Coach role PCP role See scheduled patients, conduct phone visits & follow-up, review scheduled patients with PCP, continuous communication with PCP, collaborative goal settingPCP roleRefer chronic disease patients to HC, soft hand-off, collaboration & continuous communication with HCHuddleProvider ExamHC VisitPhone/Visit f/u
7 Aligned Curriculum, EMR Templates & Patient Resources For each topic, EMR templates developed by PCPs with input by MAsTemplates include content from patient handoutsMAs are trained using the templates and the handoutsSelf-management included in each templateClose supervision by providers and nurses during the training periodMuch of our materials on chronic disease management were developed by our provider staff. The providers also teach different components of the curriculum and have a great deal of input on what is being taught to their patients.-Medical Assistants enjoy having the providers teach because they hear first hand what is important for their patients to know.