1. Business Model Canvas From: Business Model Generation Preview

2. Definition Business Model
A business model describes the rationale of how an organization creates, delivers, and captures value

3. Nine Building Blocks 1. Customer Segments 2. Value Propositions
An organization serves one or several Customer Segments.
2. Value Propositions
It seeks to solve customer problems and satisfy customer needs with value propositions.
3. Channels
Value propositions are delivered to customers
Through communication,
distribution, and sales
Channels.

4. Nine Building Blocks (cont.)
4. Customer Relationships
Customer relationships
are established and
maintained with each
Customer Segment.
5. Revenue Streams
Revenue streams result
from value propositions
Successfully offered to
customers.
6. Key Resources
Key resources are the
assets required to offer
and deliver the previously
described elements…

5. Nine Building Blocks (cont.)
7. Key Activities
…by performing a number
of Key Activities.
8. Key Partnerships
Some activities are
outsourced and some
resources are acquired
outside the enterprise.
9. Cost Structure
The business model
elements result in the
cost structure.

6. 1. Customer Segments
The Customer Segments Building Block defines the different groups of people or organizations an enterprise aims to reach and serve. Customer groups represent separate segments if: • Their needs require and justify a distinct offer • They are reached through different Distribution Channels • They require dfferent types of relationships • They have substantially dfferent profitabilities • They are willing to pay for dfferent aspects of the offer

7. 2. Value Proposition
The Value Propositions Building Block describes the bundle of products and services that create value for a specific Customer Segment.
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability

8. 3. Channels
The Channels Building Block describes how a company communicates with and reaches its Customer Segments to deliver a Value Proposition.
Channels serve several functions, including:
• Raising awareness among customers about a company’s products and services
• Helping customers evaluate a company’s Value Proposition
• Allowing customers to purchase specific products and services
• Delivering a Value Proposition to customers
• Providing post-purchase customer support

9. 4. Customer Relationships
The Customer Relationships Building Block describes the types of relationships a company establishes with specific Customer Segments
What type of relationship does each of our Customer Segments expect us to establish and maintain with them?
Which ones have we established? How costly are they?
How are they integrated with the rest of our business model?

10. 5. Revenue Streams The Revenue Streams Building Block represents
the cash a company generates from each customer Segment (costs must be subtracted from revenues to create earnings).
A business model can involve two different types of Revenue Streams:
• Transaction revenues resulting from one-time customer payments
• Recurring revenues resulting from ongoing payments to either deliver a Value Proposition to customers or provide post-purchase customer support

11. 5. Revenue Streams (cont.)
Driving Revenue Stream Questions:
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?

12. 6. Key Resources The Key Resources Building Block describes
the most important assets required to make a
business model work. Key resources can be physical, intellectual, human, and financial
Identification of Key Resources involves assessing:
What Key Resources do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue Streams?

13. 7. Key Activities
The Key Activities Building Block describes the most important things a company must do to make its business model work.
Identification of Key Activities involves assessing:
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?

14. 8. Key Partnerships
The Key Partnerships Building Block describes the network of suppliers and partners that make the business model work.
Assessing Key Partnerships involves identifying:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquiring from partners?
Which Key Activities do partners perform?

15. 9. Cost Structure
The Cost Structure describes all costs incurred to operate a business model.
Describes the most important costs incurred while operating under a particular business model.
Creating and delivering value, maintaining Customer Relationships, and generating revenue all incur costs.
Driving Questions:
What are the most important costs inherent in our business
model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?

16. Business Model Canvas Key Partners Key Activities Value Propositions
Customer
Relationships
Segments
Key Resources
Channels
Cost Structure
Revenue Streams

17. Business Model Canvas Complete