2. Steven Hazzard – Dir Application Systems Karin West Mormando – Assoc Dir Admissions Charles Musgrove – Assoc Dir Admissions Extreme Makeover: Rebuilding the Admissions Process via Document Imaging Copyright Temple University 2007. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.

3. About Temple University Location Number of students & employees Number of schools/colleges & campuses Computer ownership facts Transition from commuter to residential

4. The Problem  Increasing applications  Ease in applying  High-volume  Physical capacity issues  Overburdened paper process

5. Time Sensitive Lack of unique identifiers Increased human error Window of opportunity The Problem

6. The Goal  Admissions partnered with Computer Services  The goal was simple Implement document imaging Implement workflow too Re-engineer business practices Maintain ISIS as system of record AND … do it ALL by October in time for the entering Fall ’07 class

7. The Players

8. Application Processing Sort and scan incoming mail Index (assign values) to documents (e.g., doc type) Match documents to create an application package Route to counselors for a decision

9. Admit Data Entry Workflow

10. Online apps used to be printed and filed. They now are automatically sent to Feith

11. Decision-Making Overview of workflows Create application package Review application, academic documents, letters of recommendation, etc. Make decision and post to ISIS

12. Increased Customer Service Admissions Call Center and Welcome Center Admissions Offices at Ambler and Tyler Academic Advisors Eliminates delays through inter-office mail Electronic viewing of admissions documents provides easy access to:

13. What We Learned Paperless, not people-less Value of best practices Looking to the future FAX server Auto redaction ERP

14. Questions