1. Embry-Riddle Aeronautical University Flight Training Department “Safety-Quality-Professionalism”

2. HR 3371 vs. Department Objectives The Organization / Fleet Safety Quality – System – Processes and Procedures – People – Training – ATP Knowledge and Proficiency Professionalism Mentoring 2

3. The Flight Department Organization Chart 3 The Dean of the College of Aviation Chairman Director of Business Flight Records Advanced Flight Simulation Center Fleet Maintenance Operations (Chief Pilot) Flight SchedulingDispatchFlight Standards Training Center Evaluators Flight Supervisors Training Managers Flight InstructorsMentors Curriculum Development/ Quality Assurance Flight Security (TSA) Flight Safety

4. The Organization 900 Flight Students 145 Flight Instructors – 100 Full Time Instructors – 20 Training Center Evaluators (TCEs) – 25 Part-Time Instructors 25 Maintenance Technicians 30 Support Staff

5. Fleet  Aircraft  43 Cessna 172  3 Piper Seminoles  10 Diamond DA 42  7 Piper Arrow  1 Decathlon  Simulators (12)  8 Cessna 172 Level 6+ FTD  1 PA 44 Level 6 + FTD  2 DA 42 Level 6+ FTD  1 CRJ FTD

6. Safety Safety Record (last 2 years) 170,000+ flight training hours accident-free in the last 2.5 years. – Approximately 100,000 flight activities – 300,000 takeoffs and landings 240+ flight activities scheduled per day Our safety performance is a result of: – A strong safety program/culture – High quality / highly standardized personnel – A zero defect maintenance culture – Exceptional equipment/resources – Good communication with other operators/ATC – The use of cutting edge technology – A robust quality management system

7. The Safety of our students and flight instructors is our number one priority! Independent University Safety Oversight Everyone’s Safety Program Students, Faculty, & Staff No-Blame / Open Culture Presidents Safety Day Safety Reporting System: Confidential and Anonymous Non-Punitive Proactive Participation Human Factors Analysis ASAP like Internal / External Safety Audits Information Dissemination Team Safety Leaders Student Safety Leaders Advance Technology – ADS-B FOQA Proactive-Predictive (SMS) Safety is built in from the beginning! David Zwegers Director of Flight Safety

8. ADS-B FOQA

9. Fatigue / Risk Management Preflight Risk Assessment IMSAFE Checklist Grounding Policy Student Duty Day Hazardous Attitudes Scale

10. Quality Management System Designed to centralize qualitative feedback and quantitative data so that it can be analyzed appropriately, trends can be identified, and recommendations can be made so that appropriate corrective action can be taken.

11. Quality Culture Processes and Procedures Policy/procedures guide for each function Comprehensive Flight operations manual Flight standardization manual – Flows – Briefings – Sterile cockpit – Callouts (over 70 in the C172) – Emergency action items – Profiles 11

12. Quality People

13. Quality Instructors Interview process – Written exam – Interview with two Training Managers – Flight interview with a Training Center Evaluator – FTD interview with a Training Center Evaluator Intensive standardization class – 30 hour ground training – 12 flight/FTD activities – Acceptance ride High level of standardization Line Operational Audits 13

14. Quality Maintenance Personnel Airline/ Military Quality Maintenance

15. Quality Staff Flight Dispatchers Flight Scheduling Flight Records Flight Supervisors Support Staff

16. Quality Training Approved under FAA part 142 – Only ab-initio 142 training facility in the country. – Extensive use of FTDs – Scenario based – Competency based Courses are enhanced annually by analyzing the feedback from quality management system.

17. Quality Training Advanced Aeronautical Decision Making Flight Training Devices Safety Level 6 plus Increase efficiency of training/ time on task Effective/realistic emergency training Enhanced visuals Scenario training ATC Cost reduction 17

18. The Curriculum Private Pilot Instrument Single Commercial Single Multi- Commercial Add-on Flight Instructor Private Multi Instrument Multi Commercial Multi Commercial Single Add- on 18 Single Track Multi Track

19. Quality Training Private Pilot Students are treated/trained to the commercial pilot level from day one. – Briefings, flows, callouts, profiles, etc. Beyond Part 61 minimum knowledge requirements. FTDs are used to teach and check fundamentals toward the beginning of the course. Scenario training is completed in the FTD in the later part of the course. – Cross Country – System Malfunctions 19

20. Quality Training Upset Recovery

21. Airline Flight Crew Techniques and Procedures Instruction in airline flight crew operations with emphasis on the transition of the professionally qualified pilot into a highly skilled member of an air carrier flight management team. The primary emphasis of this course of training is the development of the crewmember’s coordination skills in an air carrier environment. The focus is on the functioning of the crewmembers as a team, not as a collection of technically competent individuals. ATP Knowledge - Proficiency

22. Students in FA420 receive: 16.5 hours of Computer Based Training on aircraft systems 29 hours of ground instruction in the classroom on flight operations 36 hours of flight instruction of which 20 hours is flying the FTD. FA420 uses the CRJ-200 Level 6 Flight training Device built by FRASCA ATP Proficiency

23. Each lesson consists of an airline scenario from gate to gate. Strong emphasis on CRM Crew members act together to operate the airplane in various weather scenarios and with varying degrees of equipment failures. Icing / winter weather Beyond stick shaker - full stalls Crew each receive 10 hours of time acting as Captain and First Officer. Students receive high altitude endorsement L.O.F.T.

24. Professionalism "extreme need to refocus on professionalism“ "The fact is, we can’t regulate professionalism. We need strong professionals to step forward and become mentors”

25. Development of Professionalism Socialization through education/ training Strengthening of professional culture as a consequence of high external pressure Further strengthening of professional culture through peers and lived professionalism Mentoring and sponsoring to ensure transition across age generations; and/or creating a motivation to join the profession

26. Future Professionals Young, experienced, and entrenched professionals create a motivation to join education/ training – Embry-Riddle high school programs – Young Eagles program – Interaction with local schools / events – Summer camps – Women in Aviation

27. Where does professionalism begin? Education and Training This is where a student begins to identify with his/her profession and takes on some of the personal attributes associated with it.

28. Young Professionals Students realize that their professional career began the day that they set foot on our campus….not the day that they leave. Professionalism is enhanced by peer groups, dress code, titles, technical knowledge, common language, common environment, common professional problems, etc.

29. Professional Pilot Code of Ethics 29 Professional Pilots value the safety of themselves and those they fly with at all times! Professional Pilots are prepared for every flight and make the most of every hour spent in the air, in the simulator, or in oral preparation! Professional Pilots are on time to every activity! Professional Pilots dress appropriately for every flight activity! Professional Pilots exemplify self-discipline and exercise sound judgment at all times! Professional Pilots never mix alcohol and aviation or driving and never use illegal substances. Professional pilots treat everyone with dignity and respect. Professional Pilots adhere to the ERAU student honor code, ERAU flight rules, and FAA regulations. Professional Pilots love to fly and have fun doing it! Professional Pilots are the only kind of pilots that fly at Embry-Riddle Aeronautical University! Embry Riddle is not a Flight School!!!!!!! We Educate and Train Professional Pilots to Industry Standards!! Young Professionals

30. Student who violate “the code” must go before a panel of their peers. The Board will research the violation and make a disciplinary recommendation to the Chief Pilot. Flight Student Professional Conduct Board

31. Experienced/Entrenched Professionals Create a motivation to join the profession and have a powerful influence on young professionals. – Faculty – Industry - Alumni – Air Line Pilots Association ALPA Young Professionals Club Young Professionals Award

32. Mentoring ASC 101 – Student Mentors First Year Programs First Year Flight Department Teams Training Managers Assigned Advisors Career Services Various University Resources / Clubs

33. Embry-Riddle Aeronautical University Flight Training Department Safety – Quality - Professionalism