1. ga Success Story Tour Operator Return to Home Page

2. ga 2 Success Story A Tour Operator... The following study was done for a Midwestern USA tour operator  Company Bio Annual Revenues: $160 million Annual Revenues: $160 million Multiple Transportation SourcesMultiple Transportation Sources Leased Charter Aircraft from one primary cityLeased Charter Aircraft from one primary city Scheduled Airline Service from multiple citiesScheduled Airline Service from multiple cities Scheduled Train Service from multiple citiesScheduled Train Service from multiple cities Destinations: Over 33 International and DomesticDestinations: Over 33 International and Domestic Annual Passengers: 170,000Annual Passengers: 170,000 Return to Home Page

3. ga 3  Challenges Merge: Multiple entities into one corporate operating unitMerge: Multiple entities into one corporate operating unit Seven companiesSeven companies Five domestic locations: Detroit & Southfield, MI; Indianapolis, IN; Las Vegas, NV; New York, NYFive domestic locations: Detroit & Southfield, MI; Indianapolis, IN; Las Vegas, NV; New York, NY Two international locations: Windsor & Toronto, ONTwo international locations: Windsor & Toronto, ON Four brandsFour brands Six package types: Charter air/ground; Scheduled air/ground; Rail/ground; Air only; Rail only and Ground onlySix package types: Charter air/ground; Scheduled air/ground; Rail/ground; Air only; Rail only and Ground only Success Story A Tour Operator... Return to Home Page

4. ga 4 Success Story A Tour Operator...  Challenges Merge & Upgrade: Multiple personnel groupsMerge & Upgrade: Multiple personnel groups Management / ProfessionalsManagement / Professionals Union / Non-unionUnion / Non-union Merge & Upgrade SystemsMerge & Upgrade Systems Separate company accounting systemsSeparate company accounting systems Data manipulation between systemsData manipulation between systems Return to Home Page

5. ga 5 Success Story A Tour Operator...  Problem definition Management did not have experience inManagement did not have experience in Managing multiple service typesManaging multiple service types Evaluating performance of multiple brandsEvaluating performance of multiple brands Integrating & supervising multi- location workforces within a corporate structureIntegrating & supervising multi- location workforces within a corporate structure Return to Home Page

6. ga 6 Success Story A Tour Operator...  Problem definition Operational system had severe limitationsOperational system had severe limitations Required intensive data capture time and expense for accounting and marketing operationsRequired intensive data capture time and expense for accounting and marketing operations Provided “canned” output reports but lacked both query and download capabilitiesProvided “canned” output reports but lacked both query and download capabilities Lacked international and corporate accounting competenceLacked international and corporate accounting competence Necessitated large expenditures for changesNecessitated large expenditures for changes Return to Home Page

7. ga 7 Success Story A Tour Operator...  Experts were hired to Evaluate current situation and recommend actions Evaluate current situation and recommend actions Provide transitional management and tools Provide transitional management and tools Fill key positions: accounting, finance, human resources and marketing Fill key positions: accounting, finance, human resources and marketing Upgrade current staff skills Upgrade current staff skills Return to Home Page

8. ga 8 Success Story A Tour Operator...  Solutions implemented Initiated monthly accounting close process to provide:Initiated monthly accounting close process to provide: Timely profit and loss informationTimely profit and loss information Performance statistics by brand and destinationPerformance statistics by brand and destination Designed and implemented planning models:Designed and implemented planning models: BudgetsBudgets ForecastsForecasts Departments - defined & enhanced staff responsibilitiesDepartments - defined & enhanced staff responsibilities Finance: Created department to oversee budgets, provide variance explanations and manage accountingFinance: Created department to oversee budgets, provide variance explanations and manage accounting Human Resource Management: Initiated department to handle multiple domestic and international locations and workforcesHuman Resource Management: Initiated department to handle multiple domestic and international locations and workforces Marketing Information: Created department to quantify and analyze destination pricing, loads and profitabilityMarketing Information: Created department to quantify and analyze destination pricing, loads and profitability Return to Home Page

9. ga 9 Success Story A Tour Operator...  Solutions Proposed Consolidate companiesConsolidate companies Eliminate unnecessary accounting steps and staff Eliminate unnecessary accounting steps and staff Reduce redundant systems Reduce redundant systems Develop automated feed between subsidiary and parentDevelop automated feed between subsidiary and parent Automate audit reports for both accounts receivable and accounts payableAutomate audit reports for both accounts receivable and accounts payable Automate upload processesAutomate upload processes Product Launch pricing Product Launch pricing Pricing changes and sales Pricing changes and sales Acquire query (ad hoc) capabilitiesAcquire query (ad hoc) capabilities Response to customer buying patterns Response to customer buying patterns Response to competitors actions Response to competitors actions Response to potential opportunities Response to potential opportunities Develop profitability model to evaluateDevelop profitability model to evaluate Destinations Destinations Properties Properties Pricing strategies Pricing strategies Return to Home Page

10. ga 10 Success Story A Tour Operator...  Summary Completed models to support accounting and finance reporting for merged companiesCompleted models to support accounting and finance reporting for merged companies Established and implemented budgets for performance reporting on four brandsEstablished and implemented budgets for performance reporting on four brands Recruited, staffed and trained accounting, finance and marketing department personnelRecruited, staffed and trained accounting, finance and marketing department personnel Return to Home Page

11. ga 11 Goss & Associates 11050 Brentwood Ave Zionsville IN 46077 USA Voice : +1 317-733-3436 Mobile : +1 317-213-3757 Email: joseph.goss@gmail.com Return to Home Page