1. The Disability Discrimination Act (DDA) a compelling business case

2. I want to be your loyal Customer are you up for the challenge ?

3. the DDA makes it unlawful to discriminate against disabled people in : employment provision of goods, facilities & services access to, around & out of buildings education transport

4. discrimination means treating people less favourably

5. how do you define disability ?

6. social model of disability disability is the loss or limitation of opportunities to take part in the mainstream life of a community on an equal level with others due to the physical & social barriers encountered

7. another view of disability ? more inconvenience

8. The DDA is all about being accessible and user-friendly

9. think beyond the ramp

10. way-finding signs approaches / entrance lighting glass colour displays / counters refreshments provision of information equipment & aids facilities

11. DDA considerations service provision information communication customer service making effective reasonable adjustments

12. people

13. buildings

14. services

15. is the demand there ?

16. Sweden

17. 9.5 million 18.2 %

18. 17 70

19. 50

20. mouzer can provide one stop disability solutions consultancy training access audits risk assessments mystery customer surveys

21. by getting it right with disability means getting it right for diversity meets your legal obligations enables you to meet the needs of your community makes good business sense

22. congratulations I am now your loyal customer