1. CD FY08 Tactical Plan Status FY08 Tactical Plan Status Report for Network Operations & Administration Rick Finnegan April 22, 2008

2. CD FY08 Tactical Plan Status FY08 Tactical Plan for Network Operations & Administration Relevant Strategic Plan: –Core Networking Strategic Plan FY2008 v1 Tactical Plan Leader – Rick Finnegan Organizational Unit home –LSC-CNCS-NET Tactical Plan Goals –Ensure the facility network functions at the highest level of reliability that is economically justifiable –Upgrade the facility network devices & services infrastructure to keep up with technology evolution, including timely replacement of obsolete devices & servers. –Keep the core network’s bandwidth & switch fabric capacity significantly greater than anticipated

3. CD FY08 Tactical Plan Status Activities Summary: FTEs Level 0 Activity: OPERATIONS & ADMINISTRATION% of FY Complete:50% Personnel Usage (FTEs) AllocationActual YTD Current Tactical Plan Level 1 ActivityFTE-yrsFTE-mos FTE-yrs (Ave/mo.)FTE-mos% Consumed YTD FY08 Forecast Operations Core1.8021.600.718.5040% 80% Customer4.2050.401.9323.2046% 95% Total6.0072.002.6431.7044%

4. CD FY08 Tactical Plan Status Activities Summary: M&S (Internal Funding) Level 0 Activity: OPERATIONS & ADMINISTRATION% of FY Complete:50% Operating & Equipment M&S CD Internal Funding Operations M&SEquipment M&S Tactical Plan Level 1 Activity FY Obligation Budget YTD Obligations + RIPS % Spent Current FY08 Forecast FY Obligation Budget YTD Obligations + RIPS% Spent Current FY08 Forecast Operations357.3164.946% 100%00% % Core00--- 000 Customer00--- 000 Maintenance00--- 000 Legacy Device Replacement00--- 000 Total357.3164.946% 100%00 % %

5. CD FY08 Tactical Plan Status Service Activity: Operations\Core Operational Support for the Core Network Services Provided – General Network Support for Core Operations 1.Services 1.This is general network operational support 2.Important attributes (High Availability & Manageability of the network) 3.Accepted Constraints (Number of personnel assigned to operations) 4.Customers are all Site Networking Customers Key Metrics 1.Help desk tickets for the Core Network

6. CD FY08 Tactical Plan Status Service Activity: Operations\Other Operational Support for areas other than the Core (CD Owned) Services Provided – Supporting Network Operations Key Metrics Issues and Risks (specific to this activity, includes budget impact) List Issues and Risks… Issues & Risks 1.Furloughs reduce staff hours by 10 percent, less time for projects 2.We are down one CP6, reduced headcount, less time for projects

7. CD FY08 Tactical Plan Status Service Activity: Operations\Customer Operational Support for Customer Networks Services Provided – General Network Support for Customer Networks 1.Services 1.This is general network operational support 2.Important attributes (High Availability & Manageability of the network) 3.Accepted Constraints (Number of personnel assigned to operations) 4.Customers are all Customer Networks Key Metrics 1.Help desk tickets for Customer Networks

8. CD FY08 Tactical Plan Status Service Activity: Operations\Maintenance Brief Description – Cisco Smartnet & other S/W Maintenance Services Provided – Software Maintenance 1.List services here… 1.Annual Contract Support 2.Important attributes – Hardware & Software Maintenance Key Metrics 1.List metrics here… 1.What is it? (device uptime, number of failures compared to spares in stock) 2.Goal level – planned vs actual expense on Maintenance contract Milestones – None all annual maintenance contract Issues and Risks (specific to this activity, includes budget impact) 1.The risks are not keeping enough spares to account for failures in Cisco devices

9. CD FY08 Tactical Plan Status Project Activity: Legacy Device Replacements Brief Description - Replacing end of life and end of support Cisco devices Deliverables 1.Replacing approximately 20% of existing equipment each year 1.There is approximately a 5 Year useful life for Cisco gear 2.EOL calculations are made at the beginning of each budget year Key Milestones 1.All devices in red need to be retired or replaced 2.All red devices are now out of service except 2980’s which we now carry newer models (2960’s) as spares

10. CD FY08 Tactical Plan Status Project Activity: Legacy Device Replacements Metrics Issues and Risks (specific to this activity, includes budget impact) List Issues and Risks… Issues & Risks 1.Devices in red need to be replaced. Failures in the field could put us at risk because these devices are End of Life and therefore not supported. All devices in red have been replaced except 2980’s. These are owned by customer networks, D0 and they won’t pay to upgrade.

11. CD FY08 Tactical Plan Status Tactical Plan Issues and Risks Action Items –We need to make sure we continue to replace EOL devices. Issues and Risks (includes overall budget impact) –The risk of EOL devices failing escalates as time goes on. 1.Estimated probability of occurring is low in the initial year, higher in subsequent years. 2.If the condition occurs where we have more failures than spares on hand we could have a customers switch out while we order a new one (1- 1 ½ weeks) 3.Fall-back or Contingency plan is to keep more spares in stock

12. CD FY08 Tactical Plan Status Tactical Plan Status Summary Status Summary –FTE’s for Operations are slightly below the targets. This will be fixed with the new hire. –Cisco legacy device replacements will accelerate in future years as more devices become obsolete. –Cisco maintenance went up by $47K due to adding new devices, it went down $57K due to new strategy of sparing low end devices and removing them from maintenance. –Legacy device replacements in areas such as D0 are dependent upon D0 to pay for the upgrades.