1. Customer Business Actors Credit Institution(s) Parcel Service A business actor candidate is any individual, group, organization, company, or machine that interacts with the business Name each business actor in such a way that its name denotes its role in the business. Define each business actor by writing a brief description, including its responsibility and why it interacts with the business. Provides payment authorization services for the business. It allows customers to purchase expensive items without paying the total cost in cash. Any person or organization that is interested in making purchases from the business. This actor interacts with the business in order to fulfill a want or need that this business can provide A parcel service such as UPS or FedEx is responsible for delivering goods from a warehouse or factory to the business. This actor is necessary to keep the business stocked and allow for normal operation. IT Consulting Firm In charge of development, implementation, and maintenance of the businesses new e-Commerce venture. The IT Consulting firm will develop an e-Store to allow transactions to occur over the internet. Marketing Dept. Financing Dept. Branch of the company in charge of providing financing options for customers. Financing options are similar to credit services and may include collaboration with credit institutions. Group in charge of presenting new ideas for drawing customers to make purchases. Examples of ideas include discount sales and coupons. Executive Any individual or group with the company at a high level who can provide authorization for decisions that affect the rest of the organization.

2. Business Use Cases Customer Locate Products Return Products Exchange Products Purchase Products Special Order > Credit Purchase > Special Stock Delivery > Stock Delivery Parcel Service Credit Institution(s) >Configure Product > Marketing Dept. Issue Promotion Issue Coupon > Marketing Approval Executive Discount Purchase > On-location Delivery Gift Card Purchase > Get Product Support Apply for Financing Make Finance Payments Financing Dept.

3. Activity Diagrams An activity diagram in the use-case model can be used to capture the activities and actions performed in a use case. It is essentially a flow chart, showing flow of control from one activity or action to another.

4. Get Product Support Describe Product Symptoms Customer Customer Service Representative Examine Product Consult Knowledge Base [product is present] Offer Repair [repairable] Make Decision Assess Possibilities [solution accepted] [alternative solution desired] Offer ExchangeOffer Refund [not repairable/ In warranty] [return policy effective] Consult Knowledge Base [product not present] [problem fixed] [no solution] Request that product Be brought in

5. Return Item Present Item to Return Customer Sales Associate Ask For Receipt [has receipt] Determine Reason for Return [defective product] Offer Repair Or Exchange Make Decision [solution accepted] [does not want product] [refund desired] Enter Receipt Information Look Up Receipt [no receipt] [beyond return policy] Offer Exchange [returnable] Return Payment In Original Form Print Return Receipt [no record found] [record found]

6. Exchange Item Present Item to Exchange CustomerSales Associate Calculate Exchange Value Present Items To Purchase Calculate Difference [owe customer money?] Issue Change Print Receipt [customer owes money] Pay Difference [no difference] Sign Merchant Copy