1. © August 2014

2. What is management? "Management is the art of getting things done through and with people in formally organized groups. (Koontz ) Management is a multi-purpose organ that manages business and manages managers and manages workers and work. (Drucker ) Management is the meas by which employees and other resources are used by the firms (Madura) Management is the process of planning, organizing, leading, and controllingan organization’s resources to achieve its goals (Ebert & Griffin)

3. Who are Managers?

4. Ability to understand the relationship among various tasks of a firm Conceptual Skill The Skill necessary to communicate with customers and employees Interpersonal Skill Skill to perform specific day-to-day task Technical Skill Skills for using existing information to determine how the firm’s resources should be alocated Decision-making Skill The productive use that managers make of their time Time Management Skill

5. Organizing Leading Controlling Planning

6. The preperation of a firm for future business condition Planning

7. A description of a firm’s primary goals Planning Mission Statement

8. Our goal for Citigroup is to be the most respected global financial services company. Like any other public company, we're obligated to deliver profits and growth to our shareholders. Of equal importance is to deliver those profits and generate growth responsibly. The mission of The Walt Disney Company is to be one of the world's leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.

9. Planning Mission Statement Strategic Plan Indentifies a firm’s main business focus over long-term period, perhaps three or five years. Ussually consist of goals and strategies

10. Planning Mission Statement Strategic Plan Tactical Plan Smaller-scale plans (over one or two years) that are consistent with the firm’s strategic (long-term plan)

11. Planning Mission Statement Strategic Plan Tactical Planning Establishes the method to be used in the near future (such as next year) to achieve the tactical plans including policies, procedures, and contigency plans. Operational Planning

12. The organization of employees and other resources in a menner that is consistent with the firm’s goals Organizing

13. The process of influencing the habits of others to achieve common goal Leading

14. Leaderhip Style DELEGATION HIGH LOW PARTICIPATIVE AUTOCRATIC FREE-REIN

15. Leading Leaderhip Style Blake Mouton Managerial Grid Concern for Production Concern for People LOW HIGH Impoverished Style Perish Style Country Club Style Team Style Middle of The Road Style

16. The monitoring and evaluation of task Controlling

17. Planning Mission Statement Strategic Plan Tactical Planning Operational Planning Controling

18. Planning Mission Statement Strategic Plan Tactical Planning Operational Planning Controling