1. PowerPoint Presentation by Charlie Cook The University of West Alabama Longenecker Moore Petty Palich © 2008 Cengage Learning. All rights reserved. CHAPTER 21 Managing Risk Managing Growth in the Small Business Part 5

2. © 2008 Cengage Learning. All rights reserved.21–2 Looking AHEAD 1.Define risk and explain the nature of risk. 2.Classify the different types of business risk. 3.Identify the steps in the risk management process and explain how risk management can be used in small companies. 4.Explain the basic principles used in evaluating an insurance program. 5.Identify the common types of business insurance coverage. After you have read this chapter, you should be able to:

3. © 2008 Cengage Learning. All rights reserved.21–3 What is Risk? Risk  The possibility of suffering harm or loss.  The possibility of losses associated with the assets and the earnings potential of the firm. Market Risk  The uncertainty of a gain or a loss associated with an investment decision. Pure Risk  The uncertainty associated with a situation where only loss or no loss can occur—there is no potential for gain (only downside).

4. © 2008 Cengage Learning. All rights reserved.21–4 Property Risks Real Property  Land and anything physically attached to the land, such as buildings Personal Property  Machinery, equipment, furniture, fixtures, stock, and vehicles Replacement Value of Property  The cost to replace or replicate property at today’s prices Actual Cash Value (ACV)  An insurance term that refers to the depreciated value of a property

5. © 2008 Cengage Learning. All rights reserved.21–5 Security Threats to Computers 21-1 Source: Forrester Survey in “What we’re Worrying About,” Inc., March 2007, p. 36.

6. © 2008 Cengage Learning. All rights reserved.21–6 Property Risks (cont’d) Peril  A cause of loss, either through natural events or through the acts of people Direct Loss  A loss in which physical damage to property reduces its value to the property owner Indirect Loss  A loss arising from inability to carry on normal operations due to a direct loss to property

7. © 2008 Cengage Learning. All rights reserved.21–7 Liability Risks: Statutory Liability Workers’ Compensation Legislation  Laws obligating the employer to pay the employee for an employment-related injury or illness, regardless of fault Contractual Liability  Performance or financial obligations (risks) that firms assume when entering into contracts with other parties

8. © 2008 Cengage Learning. All rights reserved.21–8 Liability Risks: Contractual Liability Torts  Wrongful acts or omissions for which an injured can take legal action against the wrongdoer for monetary damages Establishing Negligence  A legal duty between parties to act (or not to act) to cause injury (damage)  A failure to provide the appropriate standard of care  The presence of actual injury or damages  Action that was proximate cause of injury or damage

9. © 2008 Cengage Learning. All rights reserved.21–9 Liability Risks: Contractual Liability (cont’d) Reasonable (Prudent Person) Standard  The typical standard of care, based on what a reasonable or prudent person would have done under similar circumstances. Compensatory Damages  Economic or noneconomic damages intended to make the claimant whole, by indemnifying the claimant for any injuries or damage arising from the negligent action

10. © 2008 Cengage Learning. All rights reserved.21–10 Torts: Types of Damages Economic Damages  Compensatory damages related to an economic loss, such as medical expense, loss of income, or the cost of property replacement/restoration Noneconomic Damages  Compensatory damages for such losses as pain and suffering, mental anguish, and loss of consortium Punitive Damages  Damages intended to punish wrongdoers for gross negligence or a callous disregard for the interests of others and to have a deterrent effect

11. © 2008 Cengage Learning. All rights reserved.21–11 Sources of Tort Liability Premises Liability Employee Liability Professional Liability Vehicular Liability Product Liability Directors and Officers Liability Sources of Tort Liability

12. © 2008 Cengage Learning. All rights reserved.21–12 Business Personnel Personnel Risks  Risks that directly affect individual employees, but may have an indirect impact on a business as well.  Premature death  Poor health  Insufficient

13. © 2008 Cengage Learning. All rights reserved.21–13 Risk Management and the Small Business Risk Management  Ways of coping with risk that are designed to preserve assets and the earning power of a firm. Risk Management Differences from Large Firms:  It is more difficult for small firms to get insurance coverage.  Large firms can assign responsibilities for risk management to a specialized staff manager.  Risk management is not something that requires immediate attention.

14. © 2008 Cengage Learning. All rights reserved.21–14 Risk Management… (cont’d) 1 Implement the decision. Evaluate risks. The Process of Risk Management Identify risks. Select methods to manage risks. 234 Evaluate and review. 5

15. © 2008 Cengage Learning. All rights reserved.21–15 Risks on the Road to Success 21-2

16. © 2008 Cengage Learning. All rights reserved.21–16 Risk Management… (cont’d) Risk Control Loss Prevention Loss Reduction Loss Avoidance

17. © 2008 Cengage Learning. All rights reserved.21–17 Risk Management… (cont’d) Risk Financing  Making funds available to cover losses that cannot be managed by risk control. Risk Transfer  Buying insurance or making contractual agreements with others to transfer risk. Risk Retention  Choosing—whether consciously or unconsciously, voluntarily or involuntarily—to manage risk internally. Self-Insurance  Designating part of a firm’s earnings as a cushion against possible future losses.

18. © 2008 Cengage Learning. All rights reserved.21–18 Tools for Managing Risk 21-3

19. © 2008 Cengage Learning. All rights reserved.21–19 Risk-Taking Begins Early 21-4 Source: © Harley L. Schwadron

20. © 2008 Cengage Learning. All rights reserved.21–20 Basic Principles of a Sound Insurance Program Evaluating an Insurance Program Identify business risks to be insured. Relate premium costs to probability of loss. Limit coverage to major potential losses.

21. © 2008 Cengage Learning. All rights reserved.21–21 Requirements for Obtaining Insurance The risk must be calculable so that premiums can be calculated. The risk must exist in large enough numbers to allow the law of averages to work. The insured property must have commercial value. The policyholder must have an insurable interest in the property or person insured.

22. © 2008 Cengage Learning. All rights reserved.21–22 Common Types of Insurance Business Owner’s Policy (BOP)  A business version of a homeowner’s policy, designed to meet the real and personal property and liability insurance needs of small business owners BOP Coverage Approaches  Named-peril approach  Identifies the specific perils covered.  All-risk approach  Defines the perils covered by stating that all direct damages to property are covered except those caused by perils specifically excluded.

23. © 2008 Cengage Learning. All rights reserved.21–23 BOP Insurance: Valuation Valuation  Both real and personal property are valued on a replacement-cost basis; damage and loss will be reimbursed at cost to rebuild or replace the property. Insurance to Value Provision  Requires the insured to carry a minimum policy limit relative to the actual value of the property  Not contained in most BOP. Coinsurance Provision  Property must be insured for at least 80% of its value or a penalty will be applied to any covered loss.

24. © 2008 Cengage Learning. All rights reserved.21–24 Coinsurance Example If an insured building had a replacement value of $500,000, the 80 percent policy limit would require that the property be insured for at least $400,000 ($500,000 x 0.80). If the building was insured for only $300,000 and an insured loss of $100,000 occurred, the recovery would be limited to $75,000, calculated as follows:

25. © 2008 Cengage Learning. All rights reserved.21–25 Other BOP Coverage Business Interruption Insurance  Reimburses for lost income plus continuing expenses due to direct loss impacting business revenues. Commercial General Liability (CGL) coverage  Covers bodily injury and property damage for which the business is liable. Medical Payments Coverage  Covers injuries of customers and the general public, with no fault required on the part of the insured.

26. © 2008 Cengage Learning. All rights reserved.21–26 Life and Disability Insurance Key-Person Insurance  Provides benefits upon the death of a firm’s key personnel. Disability Insurance  Provides benefits upon the disability of a firm’s partner or other key employee.  Disability buyout insurance  Key-person disability insurance

27. © 2008 Cengage Learning. All rights reserved.21–27 Key TERMS risk market risk pure risk risk management real property personal property replacement value of property actual cash value (ACV) peril direct loss indirect loss workers’ compensation legislation torts reasonable (prudent person) standard compensatory damages economic damages noneconomic damages punitive damages proximate cause

28. © 2008 Cengage Learning. All rights reserved.21–28 Key TERMS personnel risks risk control loss prevention loss avoidance loss reduction risk financing risk transfer risk retention self-insurance business owner’s policy (BOP) named-peril approach all-risk approach insurance to value coinsurance provision business interruption coverage commercial general liability (CGL) coverage medical payments coverage key-person insurance disability insurance