1. SER Organisation and Governance Dr Sue Doran Company Secretary and Head of Certification

2. SER Trading company wholly owned by the Institution of Structural Engineers Set up, in 2004, to operate schemes of registration of professional engineers

3. Company Structure SER Board Dr Sue Doran Dr John Littler Oliver Ricketts IStructE Resource SRB Audit Pool 9 Members 11 Members JRB 5 Members

4. SER Board Responsible for operation of the Scheme Appoints members of the Scottish Registration Board and Audit Pool Approves and rejects applications for Scheme membership Determines fees for membership, certificate fees, and remuneration of members of the Scottish Registration Board and of auditors

5. SER Board Arranges issue of documentation relating to the Scheme Considers reports of audits and issues notification of the outcome Liaises with BSD

6. Scottish Registration Board Delegated powers from the SER Board Assesses applications from individuals and firms for Scheme membership and recommends acceptance or rejection Undertakes audits (together with members of the Audit Pool) Reviews reports of audits and makes recommendations thereon Assesses CPD returns Assists in preparing Technical Bulletins and Guidance Notes

7. Staff Dr Sue Doran – Head of Certification Dr John Littler – Manager Registration Schemes Oliver Ricketts – Registration Scheme Administrator

8. Applications Completed on-line – supporting documentation uploaded Completed form printed off for signature Administrative checks carried out Assessed by 2 members of the SRB Further information requested or interview arranged – where required SRB makes recommendation to the SER Board SER Board makes final decision

9. Annual renewal Renewal automatic on payment of annual fee Prompt sent by e-mail – 2 months before renewal due Opportunity to update details

10. 5 year renewal Update of declared levels of experience and competence required – prompt sent by e-mail 3 months before renewal due Where the member has been audited and, in the case of an Approved Certifier, has made their CPD returns, renewal is automatic on payment of the annual fee If no certificates issued during 5 year period a completely new application is required – prompt sent by e-mail 3 months before renewal due

11. Admin/Technical support Contact via admin@ser-ltd.com or by phone Changes to certificates Linking of certificates for amendment to warrant Changes to Approved Certifier/Approved Body Queries

12. Scheme Documentation Scheme Guide 6 Technical Bulletins 10 Guidance Notes Available for download from the SER website Issued in hardcopy to all new members of the scheme New issues and revisions circulated to all members electronically

13. Suspensions Audit outcome letter sets out what the member needs to do in order for SER to consider lifting the suspension. Usually: –Submit revised procedures in writing –Attend an interview with members of the SRB All suspended members are offered a meeting with a member of the SRB SER informs Building Standards Division (BSD) BSD informs affected Verifiers

14. Suspensions The interview panel makes a recommendation to the SER Board SER Board makes final decision SER informs BSD of reinstatements. BSD informs affected Verifiers A follow-up audit is usually carried out after reinstatement

15. Complaints & Disciplinary Procedures Published as part of the Scheme Guide and also separately on the web site Conduct Panel – decides whether there is a case to answer Disciplinary Panel – decides whether the rules of the scheme have been broken, and if so makes a recommendation on the sanction.