1. Agreements Workshop 7 th December 05 Alan Ryan Programme Manager & Agreements CRM Introducing the Client Relationship Management Function

2. Who am I Engineering degree, M.Sc. Environmental Protection 8 years experience in Industry NEC Semiconductors Projects and maintenance Energy manager, 14001 manager Takeda Ireland Ltd Utilities / facilities supervisor Energy Manager Hewlett Packard Facilities manager Energy Manager

3. Why are some companies more successful than others If no strategic direction or commitment…. Operational Level Technical Energy Manager Facilities Mgr Production Mgr Strategic Level CEO’s Senior Managers Commitment Resources People Systems Review/Set objectives

4. No.1 learning? “How can I manage energy, with no time, no resources and no management support?”

5. How can CRM help? Support companies develop and maintain an effective energy management system

6. Best Practice Tools Templates plan docheck act Case studies Website – April 05 CRM Activity Samples Best Practice Tools Templates Samples Case Studies Best Practice Tools Templates Samples Case Studies Best Practice Tools Templates Samples Case Studies Awareness Energy Reviews Screening Procurement Design Motivation Monitoring & Targeting Measurement Special Investigations Suppliers Energy Teams Management Engagement Template taken from Dutch support model

7. CRM IS393 Implementation Approach Arrange few key meetings Attend site Meet with implementation team Assist produce implementation plan Potential barriers Pre-certification Audit Attend, look at learnings Certification Plan Miscellaneous

8. In short Mentor Facilitator Leveraging Sourcing

9. www.sei.ie Alan.ryan@sei.ie 01-8082536