1. Authored by Malcome Kyser 12-Mar-2002 Modified by Lt Colonel Fred Blundell TX-129 Fort Worth Senior Squadron For Local Training Rev 5.0 12-Jan-2014

2. Skills of CRM Mission / Flight Analysis Assertiveness Decision Making Communication Leadership Adaptability and Flexibility Situational Awareness

3. Phases of Mission Flight Analysis Preflight In-flight Post Flight Mission / Flight Analysis

4. Preflight Analysis Planning Preparation Briefing

5. Mission / Flight Analysis Characteristics of an effective Briefing Professional Focused Assigns Responsibilities Interactive Complete

6. Mission / Flight Analysis In-Flight Mission Analysis Short-Term Planning Monitoring Mission Progress Identifying and Reporting Challenges / Changes

7. Post Mission Analysis Selective Review Interactive Timely Mission / Flight Analysis

8. AssertivenessAssertiveness Assertive - confidently aggressive or self-assured Should be at a comfort level for all crew members for the circumstances Should meet the requirements of a Behavior Continuum

9. Barriers to Positive Assertiveness Fear of Challenging a Position of Authority Experience of Experience Rank / Grade Lack of Confidence Fear of Reprisal AssertivenessAssertiveness

10. Assessing the Problem Verifying Information Identifying Solutions Evaluating the Decision Anticipating Consequences of Decisions Informing Others of Decision and Rationale Decision Making Components of Decision Making?

11. Verbal (Requires Words) Non-Verbal (Everything else besides the words) CommunicationCommunication You don’t need audio to hear what the pilot is saying. Types of Communication?

12. CommunicationCommunication Sender’s Responsibility Communicate in the appropriate manner and mode Utilize direct verbal communication Convey information accurately and concisely Provide the information at the appropriate time Request verification or feedback from listener

13. CommunicationCommunication Listener’s Responsibility Actively listen Participate actively verses passively Answer the communication Ask for clarification of unclear communications Take action as a result of the communication

14. Barriers to Communication NoiseRank or Experience Task OverloadGender AttitudeCulture Passive RoleLack of clarity Lack of action Lack of response CommunicationCommunication

15. LeadershipLeadership Types of Leadership Designated Leadership Responsible for all actions Approves final decisions Normal mode of leadership Functional Leadership Leadership by knowledge or expertise Occurs when the need arises

16. LeadershipLeadership Responsibilities of Leadership Crew performance Direct actions Asking for assistance

17. Traits of an Effective Leader Respected Decisive Delegates Tasks Provides Feedback Leads by Example Keeps Crew Informed Open to Suggestions Builds Team Spirit Directs and Coordinates Activities Maintains a Professional Atmosphere Knowledgeable of how to do the Mission LeadershipLeadership

18. Adaptability and flexibility are the cornerstones of effective leaders and successful missions Adaptability & Flexibility

19. Situations That Require Quick Action When un-briefed situations arise When a routine mission becomes an emergency When transitions occur When a crew member is Incapacitated When interactions are strained Adaptability & Flexibility

20. Maintaining Adaptability and Flexibility Anticipate problems Recognize and acknowledge any changes Offer alternative solutions Provide and ask for assistance Interact constructively with others Adaptability & Flexibility

21. Setting the Tone Establish an open, professional atmosphere Ensure the crew understands the mission Adaptability & Flexibility

22. Situational Awareness Reality vs Perception View the true situation Analyze the incoming information Recognize actuality not expectations or biases

23. Situational Awareness Factors That Reduce Situational Awareness Insufficient communication Stress and/or fatigue Task overload Task under load “Press on regardless” philosophy