1. ~ WELCOME! ~ Thank you for joining us today!

2. As we begin... let’s see a show of hands… How many of you have heard of Heritage Funeral Home? Have you attended any services at Heritage Funeral Home? How many of you want to save money? How many of you want to make good business decisions?

3. Why do we do this? ◦ We encourage education and good decision making ◦ We serve you better if you are prepared ◦ It allows you to get to know us ◦ We believe our business is about experience and relationships

4. What this seminar isn’t… ◦ Selling ◦ You will not be asked to sign a contract, spend any money today or make any firm decisions

5. Did you Know? With 60% of our Business, no one has died. Then, what exactly are we doing?…

6. So ask yourself this….. How do you choose to be remembered? ….for the things you’ve done or the things you have not done?

7. Today, let’s talk about…. Choices & Decisions you’ll need to make The Value of a Funeral Why Pre-Arrange Services Key Consumer Advice

8. Choices you need to make for your Services…. 1. Your Disposition: Earth Burial, Entombment, Cremation 2. Your Service: A celebration, a tribute, a spiritual affirmation 3. Your Memorialization: Cemetery Memorials & Cremation Options

9. Earth Burial  Most Popular  Despite a misconception that burial space is limited, there are plenty of burial spaces to serve our future needs

10. Killeen Memorial Park ~ Veterans’ Field of Honor

11. Cremation  Process by which the body is reduced by intense heat over several hours to produce small skeletal fragments. These fragments are then processed through a grinder/sieve and placed in a container called an urn. The urn is then placed in a Memorial Niche or Ground Space in a Cemetery or kept in some other location, such as your home.

12. Entombment  One of the oldest forms of disposition  Most cemeteries maintain mausoleum crypts. These crypts can be indoors, such as in a chapel building, or in an outdoor garden

13. Killeen Memorial Park ~ Meditation Community Mausoleum

14. Anatomical Donation  Must be decided before death  Completely different from Organ and Tissue donations  Cremation follows months later

15. Regardless of the type of disposition, you can have any type of Service ◦ Visitation and Funeral prior to cremation…a very popular choice ◦ Cremation with procession to cemetery for inurnment of the “ashes” ◦ Visitation and Funeral prior to burial

16. But why is a Funeral or Memorial Service so Important? Grief is your internal emotions. Mourning is your outward expression of your grief. “Your grief gone public” It’s a shared social response to loss

17. A Funeral … Helps you gently embrace a new reality ◦ Helps you (especially a spouse) adjust to a new identity ◦ Allows for the first steps toward healthy emotional adjustment after a loss ◦ We must accept that a death has occurred before we can begin resolving our grief

18. Creating the Significance of our Loved One…..

19. A Funeral … Allows for a final act of love ◦ Allows us to create the significance of our loved one and our loss ◦ Like a Baptism or Wedding, the “Rite of Passage” (service) allows us to recognize an important event that distinguishes our lives forever ◦ It commemorates life ◦ Allows family and friends to say goodbye

20. Ways to Create a Lasting Tribute

21. A “Themed” Memorial Service Tribute

22. A “Themed” Visitation & Funeral

23. Traditional or Non-Traditional…

24. Cremation Memorials

25. Cremation Urns, Keepsakes & Jewelry

26. A Funeral … Helps you establish ongoing support ◦ Provides a “safe” environment to grieve ◦ Provides an opportunity for extended and sometimes unexpected family, friends and acquaintances to grieve and show you compassion, comfort and caring ◦ Some people are “safe” ….you just feel safe talking with them while you are grieving

27. Why Pre-Arrange? Emotional Value...The burden on the survivors is enormous Financial Value... Eliminates emotional overspending Peace of Mind…You arrange what you think is best

28. Be Good to Your Loved Ones ◦ Emotional Value  The burden of your surviving family is enormous  Your survivors will have in excess of 50 decisions to make  Children commonly say, “ It’s one of the nicest things Dad did for us”

29. Focus on Your Family Allow your family to focus on the wonderful ways to show how significant someone was. Not the financial aspects The foundation of how to honor someone’s wishes is through a family’s active participation in creating a tribute

30. Financial Value Financial Value  Statistics show that funerals, like everything else, more than double in cost every ten years. Stop inevitable inflation by paying today’s prices  Death can leave your loved one coping with financial pressures in addition to losing you  Eliminates emotional overspending

31. Financial Value Allows you to pay “Over Time” At the time of death, payment due in full When you preplan…you can do it together If you haven’t preplanned: ◦ Uncomfortable/embarrassing ◦ Can cause friction ◦ Can be an unexpected financial burden ◦ You may question yourself and other family members’ decisions

32. Be Good to You ◦ Pre-plan so that your wishes may be honored ◦ Your peace of mind will bring peace of mind to your family

33. Planning for your service…. Balloon Releases….

34. Planning for your service…. Military Honors – our Walk of Honor….

35. Planning for your service…. Dove Releases….

36. Planning for your service…. Special Urns...

37. Evaluate and prepare for Funeral Costs: You MUST make a decision regarding these costs: ◦ Services from the funeral home –visitation, gathering, funeral service, or celebration of life, followed by cremation or burial ◦ Cemetery memorialization: burial space or mausoleum crypt, cremation niche, scattering garden, family garden estate, and memorial marker or monument ◦ Depending on type of service, merchandise items such as casket & vault or urn & urn vault ◦ Cash Advance items: newspaper tributes, clergy, flowers, musicians, and death certificates

38. FAQs…Key Advice & Consumer Information You Should Know: All Texas cemeteries and funeral homes are licensed, audited and inspected every two years All cemetery and funeral home contracts have been state approved All services are 100% refundable; Merchandise is non-refundable as it is deliverable at anytime and anywhere

39. FAQs…Key Advice & Consumer Information You Should Know: Know Your Consumer Rights: ◦ GPL – required by FTC and by law to offer to you ◦ Burial Vaults – not required by law but by the cemetery ◦ 100% Satisfaction Guarantee

40. ◦ Yes, there is a 48 hour waiting period required prior to cremation after the time of death ◦ Only one person is cremated at a time FAQs….Key Advice & Consumer Information You Should Know:

41. w All individuals must be in an alternative container at the least….cremation caskets are popular as most people prefer to have a visitation or private viewing But, do I have to buy a casket if I want a visitation or gathering? No – Choose a Ceremonial Casket

42. ◦ Yes, Cremation could take much longer, 2-3 weeks, if you work with someone who doesn’t own their own crematory and/or is a cremation society ◦ Yes, if you don’t own your own crematory like Heritage’s, you could end up being transported to Waco, Austin, etc. FAQs…Key Advice & Consumer Information You Should Know:

43. FAQs – Are all Crematories alike? No! ◦ On site and local; personally own and operate ◦ Owned by us ◦ Certified Crematory Operator ◦ We have a strict ID Process ◦ We are the only firm in Harker Heights and Killeen that owns our own crematory

44. A Typical Crematory:

45. ◦ Yes, the Death Certificate and Burial Transit Permit are facilitated by the funeral home FAQs….Key Advice & Consumer Information You Should Know:

46. ◦ Yes, you can pre-arrange your own burial and/or cremation ◦ If cremation is pre-arranged and your NOK is your children, then they ALL must agree and consent FAQs….Key Advice & Consumer Information You Should Know:

47. FAQ… Do we have any Veterans? ◦ Funeral & Burial Benefits:  Flag  White House Certificate  Complimentary space at our cemetery  Burial marker provided  Active duty military honors

48. Veteran Tributes

49. Our Veteran’s Field of Honor

50. Ask: Who Owns the Company? ◦ Family Owned  A deep commitment to upholding professional standards and providing personal service  Personal Pride - our business is a part of our home town  We’re building relationships so that your family and friends will return to us  We’re accessible…we’re your neighbors

51. At the end of the day…it’s all about understanding your wants, desires, needs and then creating the perfect tribute. I hope your perception of who we are and what we are willing to do has been enhanced. How do you feel?

52. ◦ Ask Questions! ◦ Become informed consumers …congratulations for being here today! ◦ Make the “Business Decisions” (the financial decisions) the right way ◦ Complete a Personal Record Guide …Thank you for coming today and thank you for allowing us to share this critical and educational information with you! Corey Adkins(254) 690-9119