1. © 2012 Avaya, Inc. All rights reserved, Page 1 Module Duration: Module 04 Product Administration 3 Hours

2. © 2012 Avaya, Inc. All rights reserved. Page 2 Module Duration: After completing this module, you will:  Have a feel for product administration. –Individual adopting product training is beyond the scope of this course. –Each adopting product will have its own specific training course.  Be able to use SMGR to discover Avaya services in the network.  Be able to use SMGR event & alarm logging features.  Be able to configure SMGR to harvest logs. 3 Hours Module Objectives

3. © 2012 Avaya, Inc. All rights reserved, Page 3 Lesson Duration: Module 04: Product Administration Lesson 01: Inventory Discovery 40 Minutes

4. © 2012 Avaya, Inc. All rights reserved, Page 4 The IT network Lesson Duration: 40 Minutes

5. © 2012 Avaya, Inc. All rights reserved. Page 5 Inventory Discovery BSM Discoverable I can search for Aura components

6. © 2012 Avaya, Inc. All rights reserved. Page 6 SMGR Virtual Lab – Contains a CM Remote Lab Next task: learn how to discover the CM in the remote lab. Student B - Local Machine Student B - Remote Desktop Student A - Local Machine Student A - Remote Desktop VNC ???

7. © 2012 Avaya, Inc. All rights reserved. Page 7 Inventory Discovery (Check SNMP service is running on CM) Next task: learn how to discover the CM in the remote lab. Remote Lab Subnet 135.64.0.* Subnet 135.64.1.* Subnet 135.64.2.* Discovery – a 5 step process 1.Configure SNMP Profile (s) 2.Optional: Enter CM details so that SMGR can auto synch 3.Optional: Define Gateway settings (if devices are behind a gateway) 4.Refine search scope - define Subnet(s) 5.Start discovery

8. © 2012 Avaya, Inc. All rights reserved. Page 8  Navigate to Inventory > Discovery Management > Configuration Inventory Discovery (continued) ●Navigate to Home > Elements > Inventory > Inventory Management > Configuration Note the 4 tabs: ●SMNP Access, SM Access, Gateway Access & Subnets

9. © 2012 Avaya, Inc. All rights reserved. Page 9 Inventory Discovery Step 1: Configuring SNMP 2 SNMP types ●From the SNMP Access tab ●Click ‘New’ to set up an SNMP profile. ●Auto discovery supports 2 types of SMNP –SNMP 1 & SNMP 3 –Each type requires different configuration –Check documentation of adopting products for version type ●Our CM supports SNMP v1 –Read Community: ‘public’ –Write Community: ‘public’ public

10. © 2012 Avaya, Inc. All rights reserved. Page 10 Inventory Discovery Step 2: Optional CM Access Config ●A CM Access is profile is optional. ●SMGR will still discover CM instances without a CM Access profile ●If a CM Access profile exists, it is used after discovery when SMGR attempts to automatically add and configure the discovered CMs  

11. © 2012 Avaya, Inc. All rights reserved. Page 11 Inventory Discovery Step 2: Optional CM Access Config ●Click ‘New’ to set up an CM Access profile ●Required settings ─CM IP address (!) ─CM login: eg ‘craft’ ─CM password: eg ‘crftpw’ ●If SMGR finds a CM it will compare the discovered IP with the IP’s we add to CM profiles. Finding a match it will then use the related username and password to add / synch the discovered CM

12. © 2012 Avaya, Inc. All rights reserved. Page 12 Inventory Discovery Step 3: Configuring Gateway Access ●Gateway Access is not currently used by adopting products ●Leave these fields empty

13. © 2012 Avaya, Inc. All rights reserved. Page 13 Inventory Discovery Step 4: Refining Search with Subnets ●Click ‘New’ to set up a Subnet profile ●Required settings ─Subnet IP pattern ─Subnet mask ─With a mask of 255.255.255.0 the IP’s final octet 0 is a wildcard – smaller search ─With a mask of 255.255.0.0 the IP’s final two octets are wildcards – much bigger search

14. © 2012 Avaya, Inc. All rights reserved. Page 14 Starting the Inventory Search To begin the inventory search: ●Select the Subnet profile to search ●Select the device type(s) to look for ●Click ‘Now’, or ‘Schedule’ for a later search

15. © 2012 Avaya, Inc. All rights reserved. Page 15 Inventory Discovery: Scan Report IP currently being scanned Devices discovered

16. © 2012 Avaya, Inc. All rights reserved. Page 16 Search Results: Collected Inventory ●To view the collected inventory items, click Collected Inventory.

17. © 2012 Avaya, Inc. All rights reserved. Page 17 Exercise: Discover Network Element Objective & Outcome The objective of this exercise is to learn how to configure SMGR to auto discover network elements. By the time you are done, SMGR should have auto discovered a CM in the training lab network. 1. Go to Home > Elements > Inventory > Inventory Management > Configuration 2. Configure SNMP Access. From SNMP Access tab click ‘New’ –Select SNMP Type: V1 –Set Read Community: public. Set Write Community: public. Click ‘Commit’ 3.Leave optional CM Access and Gateway Access empty 4. Configure Subnet(s). From Subnets tab click ‘New’ –Enter the subnet IP and mask of your lab: e.g. 172.16.X.0 255.255.255.0 (see student lab guide) –Scroll down and select the SNMP Access configuration from the list. Commit. 5. Collect Inventory. Click ‘Collect Inventory’ menu link. –Select the network subnet to be searched, plus the type of device to search for from the lists. Click ‘Now’ to start an immediate search. 6. View Discovered items –Go to Collected Inventory. The discovered items should be listed. Team Activity Student A to drive, with student B shadowing Student A Student B

18. © 2012 Avaya, Inc. All rights reserved, Page 18 Lesson Duration: Module 04: Product Administration Lesson 02: Logs & Alarms 30 Minutes

19. © 2012 Avaya, Inc. All rights reserved. Page 19  SMGR collects logs & alarms from inventory in the network  Logs can easily be inspected, searched, downloaded  Alarms are sent over SNMP –Real-time events monitoring  Entire (detailed) logs can be harvested –We don’t have time in this course to configure & explore log harvesting Logs & Alarms Logs Lesson Duration: 30 Minutes

20. © 2012 Avaya, Inc. All rights reserved. Page 20 Logs and Alarms: Loggers – One for Every Occasion! ●SMGR has a logger to record almost all of its actions Eg a dedicated logger that serves to audit WebLm licensing actions ●Each logger is configurable ─Log level, File Path, etc ●There are many of them ─238 loggers - 16 pages!

21. © 2012 Avaya, Inc. All rights reserved. Page 21  Viewing event logs Logs & Alarms

22. © 2012 Avaya, Inc. All rights reserved. Page 22 Events: Alarms Details Captured: ●Event severity & status ●Event source IP/hostname ●Description

23. © 2012 Avaya, Inc. All rights reserved. Page 23  Events can be viewed online  Can also be exported for download and offline inspection –Selected log entries –All logs Events: Alarms (continued)

24. © 2012 Avaya, Inc. All rights reserved. Page 24 Events: Alarms (continued) ●Default export is in CSV format ●Can be imported to Excel, Open Office or other tool *Third party logos belong to the respective owners. Avaya is not an owner or licensee of the same.

25. © 2012 Avaya, Inc. All rights reserved. Page 25 Exercise: View & Export Alarm Events Objective & Outcome The objective of this exercise is to learn how to view and export Alarm event logs. By the time you are done, you should be able to: ●Navigate to the Alarm log page and view the entries. ●Download the complete set of entries, view them in a spread sheet, and sort them by different headings. 1.From the Home page click on Services > Events. Navigate to Events > Alarms 2.Familiarise yourself with the layout and nature of the alarms. 3.Export all alarms. –Click More Actions –Click Export All When the dialog box appears… –Save it to the desktop 4.Sort the logs by –Severity –Host Name – filter for entries of type smgr.training.com –Time Stamp Individual Exercise – both students Student AStudent B –Click ‘Commit’.

26. © 2012 Avaya, Inc. All rights reserved. Page 26  You can easily inspect SMGR log files without SSH’ing into the server, using the built in log viewer. Events: Logs ●Summarises entries in log files of adopting products ●Logs may be inspected in the log viewer, or exported as CSV file ●Likely to contain a lot of data. Can be filtered in 2 ways ─Filter ─Advanced Search

27. © 2012 Avaya, Inc. All rights reserved. Page 27 Viewing an Individual Log Entry To view an entry… ●Check the entry ●Click ‘View’ ●The log detail is displayed ●This log shows a successful login

28. © 2012 Avaya, Inc. All rights reserved. Page 28 Viewing Logs in the Log Viewer: Filtering with Filter To filter using Filter… ●Click ‘Enable’ ●Enter compare text in the chosen field ●Click ‘Apply’ ●Display is updated to list only log items that contains the compare text ●Click ‘Clear’ to reset the list with all entries

29. © 2012 Avaya, Inc. All rights reserved. Page 29 Viewing Logs in the Log Viewer: Using Advanced Search To filter using Advanced Search… ●Click ‘Advanced Search’ ●Select search criteria ●Add more criteria? ●Click ‘Search’ ●Display is updated to list only log items that match the search criteria ●Click ‘Clear’ to reset the list with all entries

30. © 2012 Avaya, Inc. All rights reserved. Page 30 Downloading Logs as CSV File Exporting the logs is similar to exporting Alarms ●Click ‘More Actions’ ●Export Selection or All ●Save The file will then be downloaded and viewable locally on your computer.

31. © 2012 Avaya, Inc. All rights reserved. Page 31 Events: Logs ●Default export is in CSV format ●Can be imported to Excel, Open Office or other tool

32. © 2012 Avaya, Inc. All rights reserved. Page 32 Practical: Advanced Filter – Login Success in Past 8 Hours Your task… ●To run an Advanced Filter that shows successful logins during the last hour.

33. © 2012 Avaya, Inc. All rights reserved. Page 33 Exercise: Advanced Filter – Login Success in Past 8 Hours Objective & Outcome The objective of this exercise is to become familiar with the process of accessing, searching and viewing SMGR logs. By the time you are done, you will have in front of you an individual log entry that describes a successful log in within the past 8 hours. 1. View the list of log entries –Navigate to Home > Services > Events > Logs > Log Viewer 2. Use Advanced Search to search for Successful Login entries –Click link ‘Advanced Search’ –Set first criteria: ‘Message’ ‘contains’ “Login Success” –Click + to add a second criteria –Set second criteria: ‘Time Stamp’ > 8 hours ago –Click ‘Search’ 3. View individual record –Select one of the log entries – check box in first column –Click ‘View’ –The log entry will be displayed Individual Exercise – both students can work simultaneously Student A Student B

34. © 2012 Avaya, Inc. All rights reserved. Page 34 Searching for and Configuring Loggers ●The collection of 238 loggers can be filtered using Filter: Enable ●Enter the first characters of the logs you wish to find ●Apply ●Only the loggers that contain the search characters will be displayed

35. © 2012 Avaya, Inc. All rights reserved. Page 35 Searching for and Configuring Loggers (continued) To configure a logger ●Find and Select it ●Click Edit ●Edit the Log Level Settings and/or the Appenders Note Configuring the system loggers & logging appenders is simple – but requires knowledge of internal workings to get the most from SMGR. We do not have time to cover in this class.

36. © 2012 Avaya, Inc. All rights reserved, Page 36 Lesson Duration: Module 04: Product Administration Lesson 03: Licensing Other Services 14 Minutes

37. © 2012 Avaya, Inc. All rights reserved. Page 37  Some activities require permission!  Have to have a license  Avaya products are just the same SMGR as License Manager Lesson Duration: 14 Minutes

38. © 2012 Avaya, Inc. All rights reserved. Page 38  Must have access to an Avaya WebLM Server before they can start properly SMGR Integrated WebLM Server You have a license for me? License for me? Full Web LM Server Integrated

39. © 2012 Avaya, Inc. All rights reserved. Page 39  License file is bound to specific SMGR  Contains reference to MAC (unique ID) (actually can ref up to 32 MAC IDs)  Licenses are not portable! SMGR Integrated WebLM Server

40. © 2012 Avaya, Inc. All rights reserved. Page 40 Deploying Licenses to SMGR To deploy a license on SMGR WebLM ●Go to Home > Services > Licenses

41. © 2012 Avaya, Inc. All rights reserved. Page 41 Deploying Licenses to SMGR (continued) To deploy a license on SMGR WebLM ●Go to Home > Services > Licenses ●Click Install license ●Browse to the location of the license file ●Click Install

42. © 2012 Avaya, Inc. All rights reserved. Page 42 Exercise: Deploy a License to SMGR Objective & Outcome The objective of this exercise is to become familiar with the process of deploying a license in to SMGR’s WebLM license repository. By the time you are done, you should have a license showing in the WebLM Home. 1. Check for existing licenses – Navigate to Home > Services > Licenses > WebLM Home – Check to see if any licenses are already installed 2. Install a license – Click link ‘Install License’ from the navigation pane – Browse to the license file, located on your student desktop. See the student guide for file name. Click Open – The license should now be displayed in the WebLM Home list Note: – There is no POM server installed in the training lab – we’re using POM as an example of a product – If using a pre-generated license, deployment may fail since it's tied to the MAC of SMGR, which is generated anew on each install Individual Exercise – both students can work simultaneously Student A Student B POM = Proactive Outreach Manager Used in Avaya call centers to manage automated outbound campaigns. For more info, see: http://www.avaya.com/usa/product/proactive-outreach-manager

43. © 2012 Avaya, Inc. All rights reserved. Page 43 Lesson Duration: Module 04: Product Administration End of Module 04 40 Minutes