1. Managing Quality Improvement
Chapter 14
Managing Quality Improvement
Teams and Projects

2. Strategic Quality Planning Managing Quality Improvement Teams and Projects Chapter 14
Why employees enjoy teams
Leading teams for quality improvement.
Types of teams.
Implementing teams
Managing and controlling projects

3. Strategic Quality Planning Managing Quality Improvement Teams and Projects Why Employees Enjoy Teams
In a study of Project Managers, five motivators emerged:
Mutuality
Recognition for personal achievement
Belonging
Bounded power
Creative autonomy

4. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Employee Empowerment and Involvement
You will have greater control over your own work
You will not be penalized for making painful change
Management is changing and becoming more contemporary
Management is committed to quality improvement over the long haul

5. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Employee Empowerment and Involvement
Management will concede more control over company systems to you
Management values you ideas and opinions and will give them serious consideration
Management trusts you and is worthy of trust in return
You will be rewarded for making decisions that benefit the company
Labor is capable of making decisions

6. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
A number of preconditions are necessary for empowerment:
Clear authority and accountability
Participation in planning at all levels
Adequate communications and information for decision making
Responsibility with authority

7. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Flattening Hierarchies for improved effectiveness
Too many layers of management
Impede creativity
Stifle initiative
Make empowerment impossible

8. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Leader Roles and Responsibilities
Situational Leadership Model

9. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Roles and Responsibilities
Belbin’s Team Roles

10. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Formation and Evolution
Stages of a Team’s Development

11. Strategic Quality Planning Managing Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Rules
Ground Rules for Effective Teams

12. Strategic Quality Planning Managing Quality Improvement Teams and Projects Types of Teams
Process improvement teams
Cross-functional teams
Tiger teams
Natural work groups
Self-directed work teams
Virtual teams

13. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Facilitation
Helping or aiding teams by maintaining a process orientation

14. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Team Building
Follows a process that identifies rules for team members and helps them become competent

15. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Examples of Teams:
Navy Seals
Massachusetts General Hospital Emergency Room
The Childress NASCAR team

16. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Meeting Management
Steps required to planning a meeting
Defining an agenda
Developing meeting objectives
Designing the agenda activity outline
Using process techniques
Parking lot

17. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
Team leaders and project managers spend 20% of their time resolving conflict

18. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
Modes of Conflict Behavior

19. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
There are 4 stages in the conflict resolution process:
Frustration
Conceptualization and orientation
Interaction
Outcome

20. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
Leaders resolve conflict in different ways:
Passive conflict resolution
Win-win
Structured problem solving
Confronting conflict
Choosing a winner
Selecting a better alternative
Preventing Conflict

21. Strategic Quality Planning Managing Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
Avoidance
Diffusion
Confrontation

22. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Projects
Tools:
Qualifying projects
Project Charters
Force Field Analysis
Work Breakdown Structures

23. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Qualifying Projects
Cost Benefit Analysis (CBA)
Payback Period
Difference between soft costs and hard costs

24. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Project Charters
Help teams identify objectives, participants and expected benefits

25. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Force Field Analysis
Designed to identify and quantify all of the forces for and against organizational change

26. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Work Breakdown Structures
WBS
Identify Precedence Relationships
Identify Outcome Measures
Identify Task Times
Optimistic completion time
Most likely completion time
Pessimistic completion time

27. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Work Breakdown Structure

28. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Activity Network Diagrams
Pert Chart:
List all tasks
Determine task times
Determine which tasks depend on the completion of others
Draw the network diagram
Compute early start and early finish times

29. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Activity Network Diagrams
Pert Chart:
Compute late start and late finish times
Compute slack times and determine the critical path
Slack time = late start – early start

30. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Tree Diagram of Tasks

31. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Activity on Node (AON) Network

32. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Activity on Node (AON) Network with Early Times

33. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Activity on Node (AON) Network with Late Times

34. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Arrow Gantt Charts

35. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
MS Project Gantt Chart

36. Strategic Quality Planning Managing Quality Improvement Teams and Projects Managing and Controlling Teams
Managing Multiple Projects
Multiple-Project Control Form

37. Strategic Quality Planning Managing Quality Improvement Teams and Projects Summary
Why employees enjoy teams
Leading teams for quality improvement.
Types of teams
Implementing teams
Managing and controlling projects

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Printed in the United States of America.