1. DUNICOP Project is co-financed by European Union through Hungary-Croatia IPA Cross-border Co-operation Program QUALITY ASSURANCE SYSTEM AT JOSIP JURAJ STROSSMAYER UNIVERSITY OF OSIJEK HRN EN ISO 9001:2008

2. QUALITY ASSURANCE STAGES DUNICOP I. PHASE Till year 2006 (Beginnings of quality assurance) Turning point in quality assurance system at University of Osijek – Project „Establishment of a quality improvement system of education at the Josip Juraj Strossmayer University of Osijek". II. PHASE From 2006 till 2012 (Establishing of quality assurance system) Implementation of the project „Establishment of a quality improvement system of education at the Josip Juraj Strossmayer University of Osijek". Establishment of Quality Assurance units at the University level (Committee for improvement and quality assurance, Quality Assurance office, Quality Assurance advisor) and at the constituents level (Commissions for the improvement and quality assurance and Quality Assurance offices). Documents that regulate quality assurance are defined (The Regulation on the organization and operation of a quality assurance system at the University). From 2006 till today the scope of quality assurance activities increased, therefore there was a need for quality assurance independence from the University management. UNIOS Q

3. The upgrated system is based on ESG Standards and guidelines and is structured according to ISO 9001:2008 standards regarding educational system, science activities and business procedures. DUNICOP QUALITY ASSURANCE STAGES III. PHASE From 2012…. (Upgrated quality assurance system) Upgrated system is defined by Guality Manual and by establishing Quality Assurance Center (till then – Quality Assurance Office). UNIOSQ

4. DUNICOP Josip Juraj Strossmayer University of Osijek needs ISO 9001:2008 As a tool to improve Universities educational system, science activities and business procedures In order to have a quality assurance system that controls quality of services (meaning quality of services that University provides for its users – students) To improve quality assurence system by having insight into things that need to be changed WHY QUALITY SYSTEM BASED ON ISO 9001?

5. DUNICOP QUALITY ASSURANCE SYSTEM BASED ON ISO 9001 First steps towards implementing ISO 9001:2008 Informing University management on ISO 9001:2008 standards Implementing documents Preparing documentation that describes quality assurance system according to ISO 9001:2008 standards Checking the effectiveness of quality assurance system, identifying disadvantages and initiating corrective measures to eliminate identified disadvantages

6. DUNICOP What we have done (Year 2012) √ Informed University management on ISO 9001:2008 standards – Seminar regarding ISO 9001:2008 requirements (April 25 th, 2012) √ Prepared documentation that describes quality assurance system according to ISO 9001:2008 standards Quality manual - basic document that describes and defines quality assurance system (valid since September 3 rd, 2012 - first edition) Quality assurance system procedures – 20 procedures (valid since September 3 rd, 2012) QUALITY ASSURANCE SYSTEM BASED ON ISO 9001

7. DUNICOP √ We checked the effectiveness of established system (Internal audit – September 25 th, 2012) → eliminated identified disadvantages → prepared for the Certification audit (October 2 nd, 2012) - Documentation on quality assurance system is very well ranked (Quality manual, procedures) - Compliments on Quality manual - Established quality assurance system in great amount complies with ISO 9001:2008 standards as well as with Quality manual regulations (approximately 90%) - Quality assurance system at the Univesity is evaluated as effective QUALITY ASSURANCE SYSTEM BASED ON ISO 9001 AUDITORS COMMENT S

8. DUNICOP Successfully implemented quality assurance system according to ISO 9001:2008 standards QUALITY ASSURANCE SYSTEM BASED ON ISO 9001

9. DUNICOP What happened next (Year 2013) √ Some disadvantages on Certification audit are identified √ Requests for preventive/corrective action are written and acted upon √ Identified disadvantages are corrected within offices responsible for identified disadvantage QUALITY ASSURANCE SYSTEM BASED ON ISO 9001 QUALITY MANUAL (2.0) July 15 th, 2013

10. DUNICOP QUALITY ASSURANCE SYSTEM BASED ON ISO 9001

11. DUNICOP √ Conducted Internal audit – June 17 th, 2013 ↓ √ Eliminated identified disadvantages ↓ Preparation for Monitoring audit (November 20 th, 2013) QUALITY ASSURANCE SYSTEM BASED ON ISO 9001

12. DUNICOP

13. Thank you for your attention! Quality Assurance Center Tel: 031/224-183 031/224-184 Fax: 031/224-190