1. IBM Smarter Process Solutions to Meet Today’s Complex Business Needs

2. Government & policy change
As the World Becomes More Complex, One Thing Remains Constant…
Technology Social, Mobile, Big Data, Cloud
Government & policy change
Population growth
Infrastructure
Economic activity

3. Government & policy change At the center of it all is the customer
…You Still Need to Satisfy Your Customer
Technology Social, Mobile, Big Data, Cloud
Government & policy change
Population growth
At the center of it all is the customer
Infrastructure
Economic activity

4. Instant Seamless Insightful Your Processes Must Be:
At Internet speed
47% of online bank account opening applicants don’t successfully complete the process and fund their accounts
Seamless
Interconnected & ubiquitous
In the US, mobile banking jumped to 32% of customers in 2012 up from 21% in 2011
The requirements on your business operations are much more demanding than they’ve ever been before. Smarter Process helps you address these requirements to make your operations more instant, seamless and insightful.
First, Instant - Today’s interactions are increasingly driven by mobile and the simplicity and speed of these interactions are now the benchmark. We are conditioned to expect actions to happen orders of magnitude faster.
Second, your operations must seamless – they must be interconnected and ubiquitous. Fragmented silo’ed operations that don’t provide an end-to-end solution are a source of major dissatisfaction. Processes must be always available, flowing across channels and importantly, create a complete outcome.
Finally, your processes must be Insightful – they must be targeted and relevant. Processes that aren’t completely meaningful in the context that are consumed and don’t use all the intelligence available only detract from the interaction. Applying insight increases the richness and utility of the interaction.
Insightful
Targeted and relevant
47% say it frustrates them when companies don't use the information they have to make interactions and offers more relevant

5. …is a Data-Driven Process
A Smarter Process…
Empower business users to collaborate and act on observed insights
…is a Social Process
…is a Flexible Process
Accelerate development, deployment, adoption and change
Exploit mobile devices to allow anyone to engage anytime, anywhere
…is a Mobile Process
Enable faster, better decisions in response to business situations and opportunities
…is a Data-Driven Process

6. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Decisions
Visibility & Control
Integration
Social
Mobile
Cloud
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
D2_05 Wieck

7. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
D2_05 Wieck

8. Business Process Manager
Simple Business Process Automation and Optimization
Single BPMN model drives execution, monitoring, and analytics
IBM
Business Process Manager
Visualize “hot spots” and SLA violations directly on process diagram … drill down for insights
Process “coaches” guide users through complex tasks (like “TurboTax” for your processes)

9. Simplify Business & IT Collaboration
Playback the process with business stakeholders
Validate implementation faster
Visualize version to version changes
Understand impacts, tradeoffs between business & IT

10. Scale Process Improvement & Change Across the Enterprise
Enterprise “System of Engagement”
IBM BPM Process Center
Enterprise “Systems of Record”
Manage large numbers of process assets & authors with centralized governance
Integrate enterprise-wide operations across multiple Systems Of Record

11. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Decisions
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
D2_05 Wieck

12. IBM Operational Decision Manager v8.5
Helping to Put the “Smart” in Smarter Process
With Next Generation Business Rules
Instant
Automates and governs operational decision-making for internet speed responsiveness
Seamless
Integrates operational decisions across lines of business and IT
IBM Operational Decision Manager v8.5
Insightful
Individualizes the customer experience at each point of interaction 12

13. Without Decision Management With Decision Management
Externalizing Decisions from Applications into Business Rules
Manage decision logic independently from applications
Without Decision Management
With Decision Management
Application
Application
Decision logic
Business Rules
Application
Rules written in software code cannot be read by business people
Hard coded rules are difficult to change
Rules intertwined within applications cannot be reused by other systems
Natural language rules can be easily read
Externalized rules are easy to change
Centralized rules enable reuse and consistency

14. Collaborative Decision Management Support
Manage decision changes in a safe and predictable environment
Analyze
Author
Validate
Deploy
IT Specialist
Business Analyst
Subject Matter Expert
Decision
Lifecycle
System Administrator

15. operational business decisions
Operational Decision Management Transforms Business Outcomes
Providing an easily manageable, single source of truth for
operational business decisions
Codifies business policies, practices and regulations
Automates decision making with the fidelity of an expert
Enables changes to be easily made by business people
Operational Decision Management is a business solution
This is a business solution like ERP, CRM, SCM
General purpose solution
Reusable
Open

16. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Decisions
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
D2_05 Wieck

17. Real-time Scoreboards Critical Path Management
Situational optimization with process monitoring & analytics
Performance Data Warehouse for Insight & Intelligence
Real-time Scoreboards
Heat Map Overlays
Critical Path Management
Social Analytics
Detects bottlenecks and performance thresholds and displays them visually
Selection of projected path; visibility into details of each activity in the process
Collaborate directly on work with other participants and experts for simpler task completion
Provides visibility into work-in-progress & the ability to take corrective action when necessary

18. Anticipate Business Impact
What if analysis made simple with ODM Simulation Framework
Decision Impact on actual business with ODM Decision Warehouse
KEY POINTS:
Integration of the rule environment in business space
Configurable web interface
SPEAKER SCRIPT:
In some cases, organizations needs to provided high level and customized operational decision management interfaces allowing their advanced users to perform from high level to really complex operations from the same environment. This can go from event or rule definition to complex event testing and simulation. WODM is providing a complete set of widgets allowing organizations to assemble dedicated operational decision management web interfaces. The users can then assemble their working interface with simple component drag and drops and connecting these components directly with the repositories as an example. WODM is in particular providing a Decision Management widget similar to the Decision Center console interface. Thus complex interface allowing from the same web application to create, manage, test and deploy business rules can cohabite with testing and simulation or activity monitoring widgets around business events. WODM provides a full openness to create this ad hoc and customized interfaces depending on their user needs, while sharing the same information from the centralized repository.

19. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Decisions
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
Visibility & Control
D2_05 Wieck

20. Innovative Process Center for simplifying changes & reuse
Save and reuse process design components with toolkits that are versioned and shared
Visualize change in real-time during design collaboration
Go back in time between snapshots with a single click
Govern application deployment with automated promotion processes and migration of in-flight instances to new version

21. Decision made visible through simple, business friendly artifacts
To capture complex business decisions, IBM ODM provides a comprehensive set of decision artefacts allowing to capture the real nature and complexity of the decisions in a simple way. Depending on the decision, the business users will combine Action rules, Decision Tables, Business events Score cards and organize rule sets using a graphical rule flow.

22. Decision changes managed and governed at all time with ODM Decision Governance Framework

23. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Decisions
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
Integration
Visibility & Control
D2_05 Wieck

24. IBM Business Process Manager V8.5
Social Collaboration
Mobile App
Portal
Coaches
Dashboards
Mobile Toolkit
Process Server
Core BPM
Advanced Automation & Integration
Performance Data Warehouse
BPMN
Process Rules
BPEL
Integration
Adaptors
Express
Standard
Advanced
WAS ND 8.5
Shared Assets
Server Registry
Process Center
Versioned Assets
Network Multiple Process Centers
Process Center Console
Process Designer / Optimizer
Integration Designer

25. IBM ODM - Write Once  Deploy to Many
Analyze
Author
Validate
Deploy
IT Specialist
Business Analyst
Subject Matter Expert
Decision
Lifecycle
System Administrator
Decision Center
Repository
Operation
Deploy
Rule Execution Server J2EE/J2SE/
Web Service
Java Rule Execution (POJO)
IBM ESB
CICS
IMS
BPM Integration
ETL/Batch Integration
(IIS/Datastage)
BATCH 25

26. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Decisions
Social
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
Integration
Visibility & Control
D2_05 Wieck

27. More Effective Task Completion using Social Collaboration
Change the way people work with tasks by making it social and accessible
Connect to other pre-defined & discovered Experts to get help with your task
Dynamic activity notifications facilitate real-time collaboration and responsiveness

28. ODM Business Console: Giving a Social Spin to Operational Decision Management
mockup
Home page – (includes What’s new and Activity Stream pages)
See overview of changes and updates since last login
Stay current with latest changes in areas of interest (via subscriptions)
Updates to Displays based on the latest update in the areas that were subscribed to.
Dynamic collaboration with co-workers across projects – posts can be private (restrict to project or branch) or public, no size limit, may include files and hyperlinks.
Subscribe - by default nothing will be followed. Options to subscribe to branch, project and rules. Simply select the follow stars in library or details view (solid yellow = subscribed) or automatic follows can be selected in preferences page
System generated events – create, delete update rules, snapshot taken or reverted
The page is consisted of two main sections –
Left pane is the What's New and Activity Stream views to show updates on the items that the user is interested in.
What’s New includes 3 key updates:
1. Any new business rules that recently created but not subscribed to yet
2. New updates on the items that user has access to since log out from the system
3. New comments received in the activity stream since log out from the system
Activity Stream:
Shows the "Social Stream" like view for the projects, branches and any items to follow from the Library and Library Details views.
User can create a post and comment to a post or a system generated events in this view.
Right pane shows the items that recently worked on as well as smart folders
Library tab
Browse assets from here
The editor/viewer is opened from the Library tab. 28

29. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Process
Mobile
Decisions
Social
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
Integration
Visibility & Control
D2_05 Wieck

30. Custom Mobile Application
Mobile Access to IBM BPM – Anytime, Anywhere
Out of the Box
Using Worklight
Custom Mobile Application
IBM Business Process Manager Mobile Application
No additional software
Leverage BPM skill set
Leverage Coaches
Leverage Device Services based on HTML
Worklight Mobile Application
Leverage reference Worklight artifacts like the Adapter
Leverage BPM + Worklight skill set
Can Leverage Coaches
Leverage Device Services based on Worklight APIs and HTML
Custom Mobile Application
Choice of mobile implementation
Leverage REST APIs for BPM
Can leverage Coaches
Leverage Device Services based on APIs

31. Business Rules on the Go
Decisions Exposed to Mobile Applications through IBM Worklight
Business Decisions externalized from pure Worklight code
Decisioning on pure mobile data like geo-location
Mobile application behavior managed by business rules

32. Your Smarter Process Journey
IBM Impact 2013
4/19/2017
Your Smarter Process Journey
Cloud
Process
Mobile
Decisions
Social
Analytics
(Time 5 sec)
Now let’s take a look at what a smarter process might look like…
Integration
Visibility & Control
D2_05 Wieck

33. Monthly user subscription
3333
Leveraging the Cloud on your BPM and ODM Journey
Wide range of options to maximize flexibility and accelerate adoption
IBM BPM on Cloud
Monthly user subscription
BPM + ODM
Bring your own license
BPM and ODM Patterns
Pure Application System
Pre-configured for High Availability
Private / Hybrid Cloud environment
IBM Workload Deployer
BPM Platform as a Service
Fully managed by IBM
Secure and scalable
24/7 customer support
Full BPM Advanced environment
Enterprise Integration
Enterprise rules
Managed cloud
No user cap / Passport Adv
Bring your own license
Need Enterprise Scale
Ready for Production
Start here
Today
Adoption & Maturity