1. Jan Bakker – 1 March 2011 Negotiating with Commodity Service Providers

2. Agenda 1.Introduction SURFdiensten 2.Insourcing - European tendering 3.International cooperation 4.Some challenges 5.Q&A

3. Introduction SURFdiensten (1)  Founded in 1991  Part of SURF: subsidiary of SURFfoundation, sister organization of SURFnet  Responsible for negotiating license agreements with software vendors, scientific publishers and ICT- service providers on behalf of the (higher) educational community  Since 1992 – 1994 SURFdiensten cooperates with partners SLBdiensten and APS IT-diensten

4. Introduction SURFdiensten (2) Higher education and Research Since 1991 160+ SURF-licenses 375 institutions Market penetration: 98% 700.000 students & staff Secondary and Vocational Education (professional and adult) Since 1992 70+ SURF-licenses 875 institutions Market penetration: 98% 1.600.000 students & staff Primary education Since 1994 50+ SURF-licenses 7.800 institutions Market penetration: 98% 1.750.000 students & staff

5. Introduction SURFdiensten (3) SURFspot.nl is the webshop for end users in Higher and Primary Education. Students and staff can purchase software, online subscriptions and hardware for home use.

6. Insourcing – European tendering  2009: SURF (net/diensten) decides to adopt model of insourcing, which means SURF will be responsible for European tendering on behalf of their member institutions (59 in total)  2010: transformation SURFdiensten from broker to purchasing organization  End 2010: SURFdiensten decides to implement a Dynamic Purchase System for “Standard Software”, which will be operational in Q2 2011

7. International cooperation  SURF is partner in Knowledge Exchange, together with Denmark’s Electronic Research Library (DEFF), German Research Foundation (DFG) and Joint Information Systems Committee (JISC) in the United Kingdom. Focus is on negotiating license agreements with scientific publishers.  SURFdiensten offers part of its portfolio of agreements to Belgian higher education institutions  SURFdiensten discussed possibilities of cooperation with Belnet some years ago. No option at that moment.  New opportunities to cooperate with NREN’s?

8. Some challenges  Need to join forces and aggregate demand (volume) in a monopolistic market with major software vendors and scientific publishers  Need for more flexible licensing models (Consortium, Campus, Group and Individual)  How to deal with hybrid offerings (on premise – Cloud) from major vendors?  Force to federative access: Google and Microsoft connected to SURFfederation  ……………

9. Q&A ??????? Jan Bakker, Managing Director SURFdiensten Email jan.bakker@surfdiensten.nljan.bakker@surfdiensten.nl